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Customer Service Manager

Location:
Hollywood, FL
Posted:
January 29, 2016

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Resume:

Dean S. Loudermilk

*** ***** **** *** #***-* Hollywood, Florida 33020

actbf4@r.postjobfree.com 954-***-****

OBJECTIVE - Seeking a position as a Mortgage Loan Officer - NMLS License 466354

SUMMARY OF QUALIFICATIONS

Skilled in evaluating loan requests and submission through automated underwriting

In depth knowledge of current mortgage compliance regulations

Hands on experience in providing appropriate mortgage loan recommendations

RELEVANT SKILLS

Strong interpersonal and organizational skills

Excellent customer service skills

Experience with Wordpress and creating PPC lead generating campaigns

Former IT/Network technician with able to handle software/hardware/network issues

PROFESSIONAL EXPERIENCE

Americas Mortgage Professionals, Oakland Park, Florida

Position: Loan Officer 10/15-1/16

Correspondent lender focused exclusively on mortgage refinances using Internet leads

Responsibilities included taking applications using Calyx Point, examining credit reports, selecting appropriate loan programs, and securing all documents necessary to close the loans

Assessed customer suitability for funds and ability to repay in accordance with the lender guidelines

Met daily goal of contacting aged leads in Velocify database using telephone, email, and texting

Ensured the prompt and accurate completion of all initial loan application administration and documentation, ensuring compliance with lender policies and administrative processes

Funding Alternatives International, North Miami Florida

Position: Branch Manager 11/14-7/15

Counseled new and existing borrowers on mortgage loan solutions via phone and/or face-to-face contact. Provided guidance for first time home buyers

Analyzed all factors of a borrower's loan application, including income, assets, credit, and collateral alongside comparable compensating factors using Ellie Mae Encompass

Generated leads using Google pay per click advertising and partnering with realtors using Craigslist. Created custom Wordpress landing paged tailored to each specific loan program being advertised.

Monitored loans carefully from initial application to closing: watched pipeline to track deals in progress. Ensured collection of all pertinent information and application completion through frequent client call back

Florida Mortgage Choice, Davie Florida

Position: Branch Manager 01/13-11/14

Branch manager responsible for all aspects of running a branch office. Ensured the prompt and accurate completion of all initial mortgage related administration and documentation, ensuring compliance with lending policies and administrative processes

Averaged a 90% closing rate on all loans submitted to lender

Created and maintained multiple Wordpress sites for lead generation using PPC campaigns

Assured compliance with appropriate underwriting agency guidelines

Experienced in FHA, VA, HARP, conventional lending guidelines as well as those that are outside of Dodd-Frank

Semper Home Loans

Mortgage Loan Originator for a Semper Home Loans Branch 01/12-09/12

Specialized in both FHA and conventional loan products

Responsible for generating all of my own business via consumer direct lead generation and cultivated relationships with realtor's and past clients to generate a strong referral base

Managed files from application to closing

SEO Next, Hollywood, Florida

Position: Network Administrator/Helpdesk Support 12/08 –01/11

WAN/ Network/PC break/fix support. 24/7 coverage

Network administrator/ hardware/software support for video production company

Supported VPN connectivity for remote locations

Managed backups, using Backup Exec, setup and configured remote access for remote users.

Designed and Installed, upgraded, and configured network printing, directory structures, rights, security, passwords, software, and files services.

Managed logistics, tracking and parts ordering. Built desktop/servers from parts and used Symantec Ghost for image inventories.

US-Infocomm, Inc. Deerfield Beach, Florida 09/06 – 10/08

Position: Helpdesk/Technical Support

Provided Level 3 support for 30 end users on Windows XP/Vista 24/7

Responsible for daily user administration, backup, firewall monitoring, SPAM, anti-virus, and SQL maintenance

Upgraded to Exchange 2007 with multiple Edge servers. Upgraded domain to Server 2008

Upgraded company from XP to Vista Business and migrated legacy applications.

Implemented disaster recovery program. Used Symantec Backup Exec company-wide.

Administered SharePoint for internal and remote access.

Configured servers for remote co-location

Implemented SNMP on devices to allow for network management and monitoring

Implemented local desktop management using Group Policy and Microsoft System Center

First Committee Funding Group, Hollywood, Florida

Position: Mortgage Broker/ Principle Broker

Provided employee training and development including assisting Loan Officers with loan scenarios for qualification of loans.

Worked with prime and sub-prime loan products

Coordinated loans from prequalifying and pricing all the way through to closing and funding

Promoted to Principal Broker

Coca-Cola Enterprises, Hollywood, Florida 09/00-10/01

Position: Field Support/ Help Desk

WAN, Network/PC break/fix support for south Florida. Supported all Ethernet, Token-Ring, PC, and AS/400 connectivity issues for nine locations. 24/7 coverage.

Responsibilities included maintaining hardware inventory, software training, and interaction with third party vendors. Supported major Microsoft applications and Lotus Notes. Network, desktop & software support for south Florida Coca-Cola facilities

Traveled nationwide to assist other sites in Ethernet upgrade from Token-ring

CDI/ Coca-Cola Enterprises, Atlanta, Georgia 05/97-02/98

Contract Position: Technical Lead for help desk

Assisted with the initial deployment phase of a nationwide 13K+ Windows 95 rollout.

Set up technical support and helped create and test the standards used.

Supported end users from around the country with Windows 95, Lotus Notes, NetSoft AS/400, TCP/IP, and Novell problems.

Trained company employees on using and supporting Windows 95.

EDUCATION:

DeKalb Community College Atlanta Georgia 1980-1981

Studied basic computer curriculum

Control Data Institute, Atlanta Georgia 1981-1982.

Studied all areas of computer repair, from basic electronics to peripherals.

Curriculum ranged from microprocessor design to mainframe operation.

Received two outstanding student awards



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