Professional Summary

Having *.* Years of experience in Quality Assurance Testing of diverse applications on various platforms.

Working as Quality Assurance-Project lead in current organization.

Experience leading over 10-15 Onshore/Offshore Team members across Multiple Projects and Work stream with Clients like Independence Blue Cross (IBC) & ChenMed.

Extensive experience in Healthcare, Insurance, Pharma, Clinical Research/Trails, VOIP and Entertainment & Media domains

Hands on experience on Manual, Database and Mobile testing

Hands on experience on QTP Automation tool, Neoload Performance tool

Enterprising, valuable, technically sound, high achieving, result oriented team professional, with excellent leadership experience, and possessing good communication and inter-personnel skills. Extensive experience in various domains such as healthcare, insurance, pharma, clinical research, media/entertainment, and won several accolades and recognition for past projects, including “Extra Mile Achievement” award for ChenMed project.

Experienced in various SDLC industry standard models like Waterfall, V Model, Agile with SCRUM, SDLC methodologies.

Excellent understanding of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Test Methodologies from project definition to post deployment documentation.

Involved extensively in Manual Functional Testing of applications Web Application, Mobile Testing VOIP testing and Media

Extensive experience in System, Functional, Regression, User Interface (GUI testing), Integration, User Acceptance (UAT), and System Testing.

Expertise in designing and developing strategic Test Strategy, Test plans, Test Cases, Test Scripts, Test Scenarios, Test Reporting.

Involved in validation of Transactions 834 file

Working knowledge in SQL queries in ORACLE, DB2 platforms.

Excellent knowledge of Client/server architecture, and web technologies and have experience in Internet, Intranet and Database related projects.

Expertise with Quality/Test & Defect Management tools like ALM (QC), SPIRA, Rally, JIRA etc.

Used Neoload tool for performance testing.

Responding to immediate production issues, investigating fixes needed with developers and Business

Identifying and recommending improvements to processes, business products & services, particularly those that enhance customer satisfaction, minimize business risk & maximize efficiency.

Expert in Tracking and Monitoring capabilities and work closely with the team members to meet the

Project Objectives

Provide Daily/Weekly Status Report on Test Design/Execution progress to Project Stakeholders/ Business as required.

Planning, deploying and managing testing effort for any given engagement/release.

Organize Testing Status Meetings on Daily and Weekly Basis and communicate Testing Daily/Weekly Testing Metrics to Client.

Excellent organizational, technical and problem solving skills with a special talent for team oriented assignments, communication, inter-personal skills and can multitask various deliverables.

Ability to comprehend and interpret a problem and its solving techniques.

Self-motivated and ability to master in new technologies.

Professional Experience

LiquidHub India PVT. LTD, Hyderabad. Mar 2007 to till date.

Certifications

Certified Scrum Master.

ISTQB Certified

Cloud U Certified

Technical Skills

Testing Tools : ALM 11,JIRA,SPIRA, Neoload, QTP, Rally

Operating Systems : UNIX, Linux, MS DOS, Win 8/7/2000/98/ NT/XP

Languages : C, C++, Java, VB Script, ASP.NET, SQL

Web Development : HTML 4.0, XML

Web Server : IIS5.0, Apache Tomcat

Environment : Visual Source Safe and Visual studio.

MS-Suite : MS-Word, MS Excel, MS-Project, MS Outlook

Data Bases : Oracle, MS-SQL Server

Professional Experience

Project - IBC_SQR BRK Commissions)

Industry: Health Insurance

Role: QA Test Lead

Project: IBC_SQR (Broker Commissions)

Environment: Java, MS-Excel, MS-Office, MS-Access, ALM 11, Clarity, Citirx, Windows 8, 7 and Multiple Browsers

Duration: April 14- Till Date

Project Description

Independence Blue Cross is the leading health insurer in southeastern Pennsylvania. The Major priority of IBC business is to maintain the health of his members by providing insurance to every customer tied with them. IBC is also an independent licensee of the Blue Cross and Blue Shield Association (38 other across the nation) which allows to offer our customers the best of worlds trusted health insurance within the service networks. IBC product includes,

coverage for large employer groups and small group businesses;

a range of affordable plans for individuals;

portable benefits for students who need coverage at home, on campus, and even abroad;

guaranteed-coverage plans that are available to everyone, regardless of preexisting conditions;

Medicare & Medigap supplemental products;

low-income health plans such as Children’s Health Insurance Program (CHIP) and Special CareSM.

IBC is also involved in self-funded groups, network access arrangements, claims processing, Retail sales, pharmacy benefits management services and other services. IBC is tied with Third party vendors like Gorman sentinel, Connecture, Federal field market ( FFM), CMS, Extend, Aon, Drx etc…

Involved in multiple projects

-Brokers/ Agents Registration- Gorman Sentinel is used for broker licensing and certification process

-Commission Processing for Brokers- Commissions are calculated to IBC brokers who does business in serviced networks ( Major regions are PA & NJ)

-Remote online account management system ( ROAM) portal provided for brokers to access their processed successful business and commissions calculated to there business.

Responsibilities:

Reviewed Project Artifacts and Created Test plans, Test Conditions, Test Model Certs etc.

Developed Master test strategy document and conducted a walk through with Business, Project Manager and Development Team

Participated with BSA for requirements, logical and physical design

Defined test process including required test activities and deliverables

Risks and Issues were raised and logged in clarity whenever there is any impact to testing deliverables.

Identified test resources, estimated test effort and defined test schedule and milestones

Assigned responsibilities to Offshore and Onsite testing team for successful deliverables

Ensures technical resources and Sr. test experts are organized for effective support of testing

Involving in setting up test data and required environment for QA & User Acceptance Testing

Conducted walk through on functional test scripts with business

Reviewed Functional, Regression and UAT test scripts

Ensures traceability of test cases back to project requirements

Created UAT test plan and test scenarios for end users

Conducted Test Readiness Assessment

Logged and reviewed issues and defects identified by testers in ALM

Ensures that all aspects of testing, such as : manual execution, regression, automation, and performance are completed

Created Test Completion Report for promotion recommendation and provided final testing completion report for entire project team

Collected testing sign-off from all testing participants (Onsite & Offshore)

Performed UAT testing with Business/end users

Validated broker details on MDB and MHS systems and EDI files

Generated various SSRS Test Reports such as Test completion, Test execution, and Defect reports etc

Worked with Dev team, test manager and other QA leads to better the QA process

Conducted daily status calls with offshore and onsite for co-ordination and day-today activities assigned

Attended weekly status call with PM and Business on the progress, Risks and issues related to testing

Managed the overall testing activities of the project from start to end

Project - Private Fund

Industry: Finance

Role: QA Test lead

Project: Private Fund

Environment: SQL Server 2008 R2, BIDS 2008 R2, Visual Studio 2010, Crystal Reports 10, Windows7, Microsoft BI (SSRS) 2008 R2, MS Excel, SPIRA

Duration: Oct 13- Apr 14

Project Description

SEI is a leading global provider of investment processing, fund processing, and investment management business outsourcing solutions that help corporations, financial institutions, financial advisors, and ultra-high-net-worth families create and manage wealth. Current phase of SEI concentrates on conversion of Crystal Reports (.rpt files) to SSRS Reports. Conversion of the crystal reports to SSRS covers UI and Data testing the RDL and DLL components and configuring the Data Sources, Data sets, Report parameters like Fonts, Colors, Features to specific RDL and DLL components. Finally, the reports are exported to PDF format and validated the consistency levels between the existing Crystal Reports and the SSRS output PDF reports.

Project - Chemed

Industry: Health Insurance

Role: QA Test lead

Project: ChenMed, PA

Environment: Java, Spring, MVC, My SQL; Tools: Rally

Duration: Feb 13- Sep 13

Project Description

ChenMed is striving to implement a new portal to quickly meet the needs of your Medicare Advantage customers. The goal of this portal project is to provide the necessary information at the point of care to improve Healthcare Effectiveness Data and Information Set (HEDIS) measures which will have a direct and positive impact on the quality of preventive and chronic disease care provided to ChenMed’s patients. This external facing portal will enable ChenMed physician groups to review a summary HEDIS star rating for their overall practice, a detailed view of rating by each HEDIS measure for their practice, and also a detailed view of HEDIS measures for an individual patient’s HEDIS measures scores.

Physicians will also be able to view and update the status and notification date of each patient’s HEDIS measure. The portal will also allow for a single test order form to be printed for use with the patient in order to schedule required tests or procedures. Providing this information at the point of care will allow physicians to address gaps in care. For example, it will show tests or procedures that have not been performed to date that are necessary on an individual patient basis

Project - CBS OUTDOOR

Industry: Entertainment & Media

Role: Test Lead

Project: CBSOutdoor, NY

Environment: Share Point 2010, C#, SQL Server 2005; Tools: Neoload and SPIRA

Duration: Nov11-Jan13

Project Description

CBS Outdoor advertising makes the connection between product and consumer. Every day throughout North and South America, smart marketers like you have the opportunity to bring outdoor advertising campaigns to your consumers in a powerful, direct and effective way. CBS Outdoor advertising makes this connection possible as the most diversified Out-of-Home media provider in the Americas. CBS Outdoor delivers an unsurpassed variety of campaign advertising media including Billboard advertising, Transit and Street Furniture advertising, Digital advertising, Mobile advertising and much, much more.

MyCBS: MyCBSOutdoor.com is an online client account and information management system, with individual login to “View” and “Manage” the Information. Using this site we can view and pay your invoices, review contracts, and share files related to your campaigns. Performed Mobile testing for IPhone/IPad/Android devices. Used Neoload tool for performance testing.

Project: Octagon Fuse

Industry: Pharma Domain

Role: Senior QA Tester

Project: Octagon-Fuse

Environment: ASP.Net, VB, C#, SQL Server2008; Tools: Ontime, Neoload

Duration: Jan10-Nov11

Project Description

Octagon Fuse 4.0 is an electronic data capture application meant for clinical trials. The application offers out of the box standard eCRFs with a system enabling configurable workflow and visit scheduling to support all types of protocol designs.

This application also provides simplified approach to any form with single click navigation facilities. It also provides standard suite of reports and custom report builder with email subscriptions for critical data. With the human readable audit trail on every page which can be exported to Excel, the software product offers guaranteed submission compliant deliverables with every study also offering multi-browser compatibility features.Used Neoload tool for performance testing.

Project: LiquidWare Director

Industry: Telecom Domain

Role: Senior QA Tester

Client: LiquidSpoke, PA

Environment: ASP.Net, VB, C#, SQL Server2008

Duration: Apr08-Jul10

Project Description

LiquidWare Recorder leverages TAPI used by the ShoreTel System to automatically record calls. There are 4 services that comprise the LiquidWare Recorder:

LiquidWare Recorder Service: Handles the recording of calls via the Route Point on the ShoreTel System.

LiquidWare Archiver Service: Compresses recordings made by the Recorder Service and moves them to the permanent location.

LiquidWare User Manager Service: Manages all the TAPI Lines for the ShoreTel Users.

LiquidWare TAPI Logger Service: Logs all TAPI events to the Database. Used mainly for debugging purposes.

The LiquidWare User Manager will receive TAPI events and determine if the call is external and extension has been configured to record. The LiquidWare Recorder service will then record the call by accessing the media stream from the TAPIWAV driver via the Route Point. The recordings are queued into a temporary location and are stored in the native TAPIWAV format. The calls in queue can be seen in the web-based UI by the Administrator. Once a call has completed and the recording has finished, the LiquidWare Archiver will compress the file into WMA format and move it to the LiquidWare Data folder for permanent storage.

Project – Portico sys

Industry: Health Insurance Domain

Role: Senior QA Tester

Project: Portico

Client: Porticosys.com

Environment: Java, JSP, Struts; Tools: QTP and JIRA

Duration: Mar07-Apr08

Project Description

Portico’s Provider Platform is a modular suite of solutions that manage and optimize end-to-end Provider Network Operations while easily integrating with other plan systems.

Portico PNO is an enterprise-class software solution that enables health plans to evolve provider network operations into a corporate asset. It combines a rich set of functionality for automating network management processes with metrics-driven workflow capabilities that promote operational visibility.

Portico NPI enables health plans to quickly and intelligently addresses the requirements for NPI compliance. Our accelerated NPI compliance timelines and innovative crosswalk technology ensure a smooth transition with minimized impact on current processing of electronic transactions. Portico’s high performance architecture reduces the cost, complexity and risk inherent to the NPI transition and provides the building blocks necessary to optimize Provider Network Operations (PNO).

Web-based self-service tools present a significant opportunity to decrease administrative costs while improving provider satisfaction. Portico eService enables interactive functionality between providers and health plans to initiate electronic enrollment and change requests, reducing phone and fax based interactions. It also enables PNO staff to intuitively review and approve all requests, ensuring control and consistent quality

Education

Title of the Degree with Branch

College/University

Year of Passing

M.C.A

S.V. University.

2005

B.Sc.

S.V. University.

2002

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