NEIL YOUNAN

**** *. ***** ***** **

Phoenix, AZ *5053

602-***-****

actb9y@r.postjobfree.com

PROFILE Service Consultant and Service Manager with proven experience in driving sales volume and delivering customer service excellence. Highly skilled in product development and market introduction for products and services. Conduct financial analysis and strategic planning to create new markets for established products.

Business Development Marketing Promotions

Strategic Planning Product Introduction

Operations Management Customer Service

Team Building/Motivation Financial Analysis

Provide extra-ordinary operations and service management through “out of the box” and multi-dimensional thinking as a core thought process. Renew “can do” and “yes we can” commitment.

Participate in actively supporting middle management and staff platforms. Results-oriented and well-organized. Able to easily develop rapport. Enjoy challenges.

Achieve superior customer service and loyalty. Apply leadership, innovation, vision, flexibility and creativity, and implement innovative solutions to address customer service issues.

COMPUTER

SKILLS

Reynolds and Reynolds… EDS… ADP… ADVENT Resources… F&I Software…

RouteOne… LaneGuide… ProMax… Microsoft Word /Professional…

Quicken… Microsoft Excel… Access… PowerPoint… Word… WordPerfect

Office 2012… Corel… Draw 9… IBM AS400… TDN…Arkon…

EXPERIENCE

HISTORY

2013 to 2015 ATLANTIS POOL SERVICE Peoria, AZ

Owner/Operator

Achievements

Kept meticulous records of accounts receivable/payable

Conducted regional marketing and advertising campaigns

Generated residential/commercial accounts via P2P sales

Clean, adjust and perform repairs to swimming pool auxiliary equipment

Remove leaves and other debris from surface of water

Clean and repair filter system

Perform pool stability check

Adjust and perform minor repair to heating pumping equipment

2012 to 2013 RAZZARI DODGE-CHRYSLER JEEP Merced, CA

Service Manager

Achievements

Ensured maintenance of good ethical standards in everyday activities.

Maintained all vehicles and made necessary repairs to same.

Monitored all warranty claims and initiated processes according to requirement.

Developed a team and trained it according to requirement to facilitate sales.

Coordinated with various personnel and ensured customer satisfaction.

Scheduled all activities in assistance with service personnel.

Reviewed employee performance on a regular basis and ensured customer satisfaction.

Managed and monitored work flow in shop.

NEIL YOUNAN Page Two

EXPERIENCE

HISTORY

2004 to 2012 JONES SUZUKI OF SCOTTSDALE Scottsdale, AZ

Service Manager

Achievements

Re-engineered existing service department to increase sales gross and net revenues. Developed recruitment philosophy, enhancing the behaviors and staff attitude to produce customer-oriented culture, winning back lost business.

Increased Customer Service Index (CSI) from 78% to 94% .

Reduced service/parts expense 20% by educating technicians, parts staff and advisors in effective communications with internal staff and customers.

Increased service gross to over 25% by developing an extra-ordinary customer service platform. Instilled “Together, Everyone Achieves More” culture though interaction with middle management and support staff.

Expanded customer base by developing advertising and promotions.

1997 to 2004 LEXUS OF HIGHLAND PARK Highland Park, IL

Service Consultant

Provided customers with estimates for service and repair costs, and reviewed details of service/repair invoice with customers. Tracked progress of repair/service orders and communicated with customers regarding status.

Established and managed long-term professional relationships with customers. Addressed customer inquiries and resolved issues in a timely manner. Identified service needs of vehicles based on historical service data.

Verified comprehensive re-delivery check for customer vehicles ensuring that all service/repair items were properly preformed while meeting deadlines.

Reviewed results of customer satisfaction surveys with service managers.

1994 to 1997 GREGORY CHRYSLER PLYMOUTH JEEP Lake Villa, IL

Service Consultant

Scheduled appointments using dealership approved forms

Advised customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture’s specifications, using maintenance menus

Keep a daily log of repair orders written, status as well as carryovers

Handled minor customer complaints and misunderstandings

Communicated the need for additional work when needed; explained the details to the customer, including the additional cost and time consideration and documented properly on repair order.

Followed up progress of each repair order during the day, contacted customers by telephone regarding changes in the estimate or time promised

Handled telephone inquiries regarding work in process and appointments and returned phone messages promptly.

Reviewed work performed and explained charges and coverage.

Interpreted warranty information and policies to customers.

Advised customers of parts ordered and make an appointment to have them installed before customer leaves.

Assist the service manager as necessary

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