DENISE L. CRAVEN

Springfield, Ohio *****

937-***-****

actb7u@r.postjobfree.com www.linkedin.com/in/deniselcraven SUMMARY

An accomplished Information Technology leader with experience in the Healthcare industry. Solid understanding of technical architecture as well as business principles and processes. Strong management experience with a background in relationship management, process improvement and finance. CORE COMPETENCIES

Leadership Change Management

Analytical & Critical Thinking Service Delivery & Recovery

Strategic Planning Lean Six Sigma

Process Redesign/Re-engineering Education and Development

Project Management Vendor Management

PROFESSIONAL EXPERIENCE

MERCY HEALTH (formerly Catholic Health Partners) (Springfield, Ohio) 2006 – 2015 Non-profit Catholic health system in Ohio and Kentucky Sr. Application Disaster Recovery Analyst (2015)

Moved into newly created position to continue college education. Developed and executed plan to ensure compliance with policies, procedures and best practices that satisfied audit deficiencies. IT Director, Relationship Management (2012-2015)

Principal IT leader for Mercy Health’s Springfield market as part of a centralized/ Enterprise IT department, ensuring IT SLA’s and Net Promoter Scores were met. IT advocate working with market CEO and executives to drive operational efficiency and direct projects/efforts towards enterprise standard technologies and practices.

Drove reduction in Enterprise application portfolio by over 10% annually for 3 years.

Lean Six Sigma Leader reduced throughput time for ER admissions.

Relocated regional offices out of leased property saving over $300,000 annually.

Eliminated offsite Regional Data Center, reducing footprint by 75%, saving over $100,000 annually. IT Business Relationship Manager (2010-2012)

IT advocate for Springfield market. Managed expectations and provided service delivery. Liaison between front-line users and centralized/Enterprise IT teams, bringing structure and formalization of requirements, breaking down communication barriers, and integrating technology solutions that enhanced and optimized operations. Managed budgets, oversaw market projects. Escalation point for leadership.

Transitioned regional IT staff to centralized/hybrid IT support model across the enterprise, saving

$12,000,000 annually, standardizing practices and increasing staff depth of knowledge.

Managed IT effort to open new state-of-the-art, 254 bed acute care hospital in Springfield, Ohio.

Provided oversight of enterprise Epic EMR implementation, on time and on budget. Application Delivery Manager (Mercy Health subsidiary, Community Mercy Health) (2006-2010) Managed up to 17 application analysts for newly merged Mercy Health region. Managed in continually changing environment due to merger-related activities, IT management downsizing and revenue cycle optimization. Operations management of technical services team and oversight of purchasing, asset management and deployment.

Rehired and merged Application Analysts from Eclipsys and Mercy, increasing productivity.

Improved Gallup employee engagement scores to 4.68, beating Gallup’s 75th percentile.

Consolidated IT systems of 2 acute care hospitals into one, reducing cost and standardizing practices.

Eliminated use of all 3rd party IT consultants in 2007, reducing cost and developing staff. DENISE L. CRAVEN 937-***-**** Page 2

ECLIPSYS CORPORATION – Outsourcing Division (Springfield, Ohio) 2001 – 2005 Provider of healthcare and revenue cycle management systems – merged with Allscripts Application Delivery Manager (2003-2005)

Managed a team of up to 10 Business Systems Analysts responsible for support of all IT business, financial and ancillary clinical systems utilized at The Community Hospital, Mercy Health and their offsite locations in Clark and Champaign counties. This included all phases of a system lifecycle including system selection, implementation, support, upgrades, enhancements, problem resolution, and service improvement. Assured IT needs supported the business goals/objectives of the customer.

Implemented and maintained standards to become a certified ISO 9001 IT support organization, improving SLA’s and increasing customer satisfaction. Business Systems Analyst (2001-2003)

Provided support, problem resolution, project management, implementation services, process improvement, report writing, training, and maintenance of business and financial applications at The Community Hospital and their offsite locations.

Collapsed and converted Community Hospital financial applications to support hospital merger to corporate standards including GL, AP, Fixed Assets, Productivity Management, and Chart of Accounts, including Fiscal to Calendar Year conversion, reducing cost and standardizing practices. VULCAN MATERIALS COMPANY (Birmingham, Alabama & Greater Chicago Area) 1995 – 2001 Nation’s largest producer of construction aggregates Sr. Business Process Analyst (1998-2001)

Led project to determine feasibility of implementing PeopleSoft procurement system at new acquisition including 75 locations in 3 states, standardizing systems and practices.

Led project to upgrade, redesign, develop, and implement a common Equipment Management System, reducing cost and standardizing practices. Procurement Reengineering Team Member (1995-1998)

Researched, developed, and implemented Visa procurement card program.

Project Manager for development of mobile training program for over 800 end users across the U.S.

Redesigned AP, purchasing, and inventory process and led implementation support at each division.

Centralized AP department, supervising 18 employees in a highly visible, continuous improvement environment.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Business Management, Samford University (Birmingham, Alabama) Business Management, College of DuPage (Downers Grove, Illinois) Accounting & Finance, Illinois Benedictine College (Lisle, Illinois) Mercy Health - Lean Six Sigma Leader, Facilitative Leadership, Monday Morning Leadership American Management Association - The Effective Facilitator, Project Management Franklin Covey - Presentation Skills

TECHNICAL SKILLS

Basic Microsoft Access, SQL/Oracle, Advanced Monarch MS Office, Project, Visio, Exchange and Lotus Suites Advanced Crystal reports, Oracle Report Builder/Query Builder, Cognos/Impromptu Epic EMR, PeopleSoft, various Eclipsys and McKesson products, and more

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