SANDRA MCLEAN

** ***** ******

Newark, New Jersey 07106

973-***-****

actb7c@r.postjobfree.com

OBJECTIVE

To obtain a position as a healthcare professional where I could continue demonstrating my strong work ethics, customer service, excellent communication skills and the compassion I have to in providing outstanding customer service to the patients.

EDUCATION

HoHoKus RETS-Nutley (School of Business, Medical and Technical Sciences), Nutley, New Jersey 2012 - 2013

Graduate of Medical Billing and Coding Program

Courses of Study Included:

ADMINISTRATIVE COURSES

• ICD Coding • Physician Billing • CPT Coding • HCPCS Coding • Hospital Inpatient Billing • Medical Records

COMPUTER SOFTWARE COURSES

• Microsoft Word 2010 • Microsoft Excel 2010 • Medisoft • Medical Transcription • e-Medsys • Medical Keyboarding

THEORY COURSES

• Anatomy & Physiology • Medical Terminology

CERTIFICATIONS

• HIPAA • NCICS • Medicare Part A

WORK HISTORY

QUALITY IMPROVEMENT COORDINATOR 2014 – Present

WellCare, New York, New York

• Maintain all department files in an organized and accurate manner

• Provide support for the quality improvement Functional Area completing special projects or assignments

As needed to meet initiatives and or objectives of department asset with the QI project

• Maintain the secure file of QI activities directs communication to the appropriate staff member

• HEDIS information in Certix System.

PACKAGE HANDLER 2014 – Present

Federal Express, Newark, New Jersey

• Load packages on conveyor belts and delivery trucks • Move and store materials and products

• Stack materials in accordance to instructions • Pack/seal products and materials

• Manage cycle counting & inventory control procedures • Assist with unloading trucks

ADMINISTRATIVE COORDINATOR 2000 - 2011

Jersey Care Home Health West Orange, New Jersey, Affiliated with Clara Maas Medical Center

• Assisted intake nurse with the receipt of service of referrals as requested

• Coordinated home care visits for the home bound patients providing Home Health Aides

• Scheduled appropriate personnel for services request providing Home Health Aides

• Notified patients and family members and contracted agencies of the name of the employees, days and hours of service

• Processed weekly payroll and organized educational seminars for Home Health Aides

• Answered multi line telephone system and assisted patients with question and concerns

• Coordinated Medicare and Medicaid insured patients and handled complaints

• Maintained patient s files records ran reports daily, weekly and monthly

Field Staff Coordinator Supervisor 1996 - 2000

People Care Of New Jersey, Jersey City, New Jersey

• Supervised a staff of 100 Home Health Aides

• Reported directly to Branch Manager for weekly marketing projects

• Managed all patients’ satisfactions and quality improvements programs

• Performed presentations and public speaking

• Developed plans for improvement of client satisfaction

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