ESTAR ACOSTA

**** ******* **** ***, ******, GA **096

Cell: 404-***-****

actb6k@r.postjobfree.com

Dedicated and technically skilled business professional with a versatile skill set developed through experience as a practice manger and CBO officer for multi-physician, multi-location practices

Core Qualifications

CBO Management

Practice Management

Staff Development & Training

Policies & Procedures Manuals

Report & Document Preparation

Project Management

Expense Reduction

Teambuilding & Supervision

Experience

Confidential – Piedmont Physicians Group

Peachtree City, GA

Chief, Billing & Collections Officer 2013-present

Management of CBO, annual revenue of $22M

Built CBO while bringing billing and collections activities in house

Oversight and supervision of day to day CBO activities which includes 25 team members

Oversight and management of credentialing and medical records staff

Develop and analyze reports for 8 partners and 13 LLC physicians

Develop and oversee collections strategies

Developed and managed CBO transition project to Epic and Navicure with a successful go live on 09/01/2015

Conduct audits to ensure compliance with established policies and procedures

Quarterly meetings with physicians to review individual insurance and patient collections

Liaison with Piedmont Clinic

Establish CBO policies and procedures

Develop training modules for the billing department and front desk staff

2013- Present

Foot & Ankle Centers of NE Georgia

Lawrenceville, GA

1995 – 2013

Practice Manager 1993-2013

Managed 8 locations and 2 ambulatory surgery centers

Developed and managed centralized scheduling and CBO

Human resource and compliance management

Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions

Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures

Healthdyne

Marietta, GA

Administrative Manager 1990-1993

Served as executive assistant to the management team, functioned as primary liaison to other locations across the network and ensured a consistently positive patient experience

Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in 1997)

Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool

Thomas Jefferson University Hospital

Philadelphia, PA

Administrative Assistant, Department of Psychiatry 1980-1990

Education

Academy College of Medical Practice Executives

2007

Certification

Temple University, Philadelphia, PA

1975

Secondary Education Courses

William Penn High School, Philadelphia, PA

1974

Academic Diploma

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