Tony Alonzo

actaz0@r.postjobfree.com- *** N Institute St- Colorado Springs, CO 80903- 325-***-****

Objective: To utilize the skills I have learned in a career I have always wanted.

Education

2009 Brown College BS. In Video Game Design and Development

Mendota Heights, MN

Audio Engineering, Environment Design, Modeling (2D and 3D), Programming, Testing, Marketing, Tech used: C++, C#, Java, Flash, Illustrator, InDesign, Dreamweaver, Excel, PowerPoint, Photoshop, Fruity Loops (Audio Engineering/ Audio Adjustment).

2014 (Currently Enrolled) University of Phoenix Online

Project Management Certification

Technical Skills

Skills Total Years Last Used

Computer Languages: Perl, 6 2012

PL/SQL, C, C++, C#, SQL, Java,

Cobalt

Adobe Illustrator, InDesign, 3 2012

Dreamweaver, Flash

Microsoft Office: Excel, Word, 8 2015

PowerPoint.

Adobe Photoshop 8 2014

Lotus Notes 3 2010

Experience

October 2015 to Current Time Warner Cable

Centennial, CO

Operations Assistant

Responsibilities: Customer service advanced troubleshooting with technicians in the field, issue tracking, ticketing, and time management. Able to remote dial into older alarm panels (legacy). Escalate issues to directors in various areas.

April 2014 to October 2015 Time Warner Cable

Centennial, CO

Alarm Agent

Responsibilities: Customer service, able to answer high priority alarms and dispatched as needed, Time management. Troubleshooting issues regarding the Wireless Alarm system, diagnose, fix issues and/or schedule service calls. Also handle troubleshooting for the older legacy panels as well. Tech Used: Constant used of Excel, Word and PowerPoint.

October 2011 to April 2014 Allied Barton Security Services

Centennial, CO

Security Officer

Responsibilities: Doing hourly patrols of grounds, maintaining a safe work environment for current employees on the grounds.

November 2009 to May 2011 Blue Cross Blue Shield

Abilene, TX

Federal Employee Program Claims Processor

Responsibilities: Searching data for errors and/or missing information, and being able to input data with accuracy and speed. Tech Used: Cobalt with Java functions (Custom system that is called BlueChip), Pegasus. Worked with ITG area to help adjust and fix issues with programming or telecom systems.

November 2006 to May 2009 Sam’s Club

Eagan, MN

Check Out Supervisor

Responsibilities:

-Working with other management and employees to create an enjoyable and productive working environment.

-Managing cashiers, seeing that they stay on task.

-Helping customers with needs (Customer Service).

-Micro-managing three different areas.

-Helped operators or driven fork lifts for either storage or selling.

-Stacked and/or placed items of various weights on high storage

shelving. Tech Used: Excel for scheduling of shifts.

Projects:

Self-made Video game: 2008

-Made 3d character models and textures.

-Made custom UI for the entire game.

-Made all audio files and programmed them in.

-Added physics and overall programing to game.

-Market game to companies.

Programs used: 3d Studio Max, ZBrush, Adobe Photoshop, Dreamweaver, C++, Fruity Loops, Adobe Audition.

C++ Projects: 2008

-Programed a full working scientific calculator.

-Programed a text based role-playing game.

-Programed a texted based minesweeper game.

-Programed Server and client programs.

Flash Website: 2009

-Built a full working website using flash.

-Made website sections and button textures in Adobe Photoshop, and used Dreamweaver for coding and integration.

Self-taught:

-5+ years of learning Linux on my own time.

OS Integration

Basic Scripting and Programming

Utilized Centos and Ubuntu.

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