Matt Mahnken

316-***-**** actayj@r.postjobfree.com

Objective

To leverage my years of experience in the automotive services industry with a forward-thinking, progressive and growing organization.

Professional Experience

Ride Auto Group - Operations Manager

Wichita, KS October 2015-December 2015

• Design and implement vehicle reconditioning lines to support customer demand.

• Recruit, interview and hire staff to support operational needs.

• Organize and lead daily team huddles, perform one-on-ones and create development plans to focus on performance needs.

CarMax– Line Production Manager

Wichita, KS September 2009-October 2015

• Lead a team of approximately 40 associates to inspect, repair, and recondition used vehicles to demanding standards in a lean production system. Hired, trained and developed associates in mechanical shop, detail, cosmetic repair, paint shop, parts and retail service drive.

• Ensure rigorous quality standards were being met while also meeting or exceeding production goals to meet sales demand.

• Achieved “Pacesetter” status (company-leading performance) in company-wide initiative to find production efficiencies, resulting in lower cost but maintained quality.

CarMax– Service Manager

Virginia Beach, VA September 2006-August 2009

•Maintaining the highest Customer Service Index (CSI) rating by handling concerns quickly

•Creating goals for the department, which include operating expense and sales budget

• Provide training on selling principles while maintaining administrative policies

Ford Motor Company - Service Engineer

Allen Park, MI December 2004-August 2006

• Assist dealers with issues that require assistance from core engineer team

• Troubleshoot current model vehicle issues, particularly in the area of engine controls

Education

Pittsburg State University August 2000-December 2004

Bachelor of Science in Automotive Technology with an emphasis in service management