actay6@r.postjobfree.com Cell-702-***-****

**** ****** *** ******,

N. Las Vegas, Nevada 89032

April Miller

Skills

Trusted key holder Exceptional Communication skills Quick learner

Strong Client relationships MS Windows Proficient MS Office Proficient

Time Management Dependable Cash register operations

Organized Exceptional Customer Service Problem-solving skills

Opening and closing procedures Excellent people skills

Work History

02/2012 to 09/2015 Ace Business Solutions Henderson, NV

Customer service Lead

Answered calls per daily by addressing customer inquiries, solving problems and providing updates.

Described program to customers and accurately explained details and care of their file.

Earned management trust by serving as key holder, responsibly opening and closing Office.

Politely assisted customers via telephone.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Served as the main liaison between customers, management and third parties.

Ensured superior customer experience by addressing customer concerns. Demonstrating empathy and resolving problems on the spot.

Directed calls to appropriate individuals and departments.

Built long-term customer relationships

Updated the database with incoming data from the customer.

10/2004 to 01/2005 Target Farmington, nm.

Cashier / soft lines

Greeted customers and Ascertained customers’ needs

Answered questions regarding the store and its merchandise.

Demonstrated use and care of merchandise.

Helped customers with questions, problems and complaints in person and via telephone

Stocked shelves and supplies and organized displays.

Organized racks and shelves to maintain the visual appeal of the store.

Developed positive customer relationships through friendly greetings and excellent service.

Operated a cash register fro cash, check and credit card transaction with 90% accuracy.

Cleaned and organized the store. Including the checkout desk and displays.

Welcomed customers into the store and helped them locate items

Used time efficiently when not servicing customers, including folding clothes and cleaning out fitting rooms.

Followed merchandising guidelines to present visually appealing displays.

06/1998 to 09/2004 Child care castle Farmington, NM

Supervisor / Bus driver

Conducted trainings and mentored staff, consistently improving performance.

Monitored and enforced disciplinary limits for a structured environment conducive to learning

Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.

Instructed children in health and personal habits, such as eating, resting and using the toilet.

Encouraged curiosity, exploration and problem-solving appropriate to children’s development levels

Implemented curriculum

Designed monthly activity schedules.

Built constructive and open relationships with families with forthright yet friendly communication.

Assistant teacher / Teacher

Encouraged good behaviors using the positive reinforcement method.

Organized and engaged in recreational activities such as games and puzzles.

Communicated openly with children’s parents about daily activities and behaviors.

Meticulously sanitized toys and play equipment.

Encouraged children to be understanding of and patient with others.

Allowed for ample outdoor recreation time.

Maintained a child-friendly environment with access to outdoor activates.

Addressed behavioral and learning issues with parents and daycare management.

Education

2010

Professional Body Worker: Massage Therapy

Nevada School of Massage therapy- Las Vegas, NV.

San Juan College- Farmington, N.M

Basic classes

1997

Bloomfield High School

High school diploma:

Interests

Team mom for the Middle School Gators football team.

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