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Manager Customer Service

Location:
Cumming, GA
Posted:
January 28, 2016

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Resume:

J. Todd Rhoad

**** ****** ***** *******, ** *****

actax9@r.postjobfree.com Mobile: 678-***-****

Astute, results-oriented leader with proven success in engineering research and development, process and product development, process integration, manufacturing startup and qualification, in both the public and private sectors, domestically and internationally. Critical thinker and adept negotiator who can apply knowledge of technical and business concepts to rapid revenue and growth opportunities, including supplier and academic collaborations. Expertly directs resources, technology and expenses. Hold MBA and MSEE. Published in numerous journals and conferences, with additional expertise in:

• Program Oversight • Business Development • Team Building

• Proposal Development • Recruitment & Retention • Product Cost Models

• International Relationships • P&L • Budget Forecasting

• Risk Analysis • Contract Management • R&D

SELECTED ACHIEVEMENTS

Managed several multi-year research projects to introduce and integrate a foreign tool supplier’s technology in the United States, resulting in 37% growth in sales.

Successfully led Divisional Novel Cleans Technology Research program and collaborations with eight suppliers and four universities resulting in subsequent establishment of three long-term joint development programs.

Obtained highest customer service rating in division’s history for capital project management.

Only student in university’s history to win a National Collegiate Engineering Award

PROFESSIONAL EXPERIENCE

Peachtree Recovery Services, Suwanee, GA June 2015-Present

PRS is a property damage claim services firm that provides claims management services to state, county and municipal governments.

VP, Business Development

Develop sales models, projections and procedures for interacting with leadership at all levels.

Present offerings to government leadership and support their internal sales process.

Create solutions for the collection of redacted data

ViaSat, Duluth, GA, May 2011 – April 2015

ViaSat, Inc. provides high-speed fixed and mobile broadband services; advanced satellite and other wireless networks; and secure networking systems, products, and services worldwide. ViaSat, Inc., a $1.3B company, was founded in 1986, boasts over 2500 employees and is headquartered in Carlsbad, California.

Program Manager, Antenna Systems

Led multiple major design and integration programs ranging from $50 to $100 million for the installation, test and certification of various antenna systems with customers located in Italy, Germany, Belgium, Australia, Spain, France, Greece, Chile, Ireland, England, Brazil, Luxembourg and Finland.

Grew existing programs by over $75M by identifying new business, and negotiating contracts with major clients, such as BAE Systems, Yahsat, Eutelsat, US DoD, and NATO.

Hold a Secret Security Clearance

Datapath/Rockwell Collins, Duluth, GA, Jul 2008 – April 2011

DataPath specializes in designing, manufacturing and supporting. both custom and commercial off-the-shelf field communications. and information technology systems. Headquartered in Duluth, Georgia, Datapath focuses its support for US Government DoD programs and is privately funded by a local investment group, White Oak Group.

Principal Program Manager, SATCOM Government Systems

Responsible for overall management, strategic framework and expansion of all government programs for the US Marines, while supporting additional programs for the US Army.

Develop and manage technology initiatives to support business growth and profitability, and to achieve the best possible integration in Satcom systems development efforts and field operation support, including Germany, Afghanistan, Iraq and the Horn of Africa.

Drive product development programs in X-, Ka-, Ku-, and C-band communications systems, UAV video management systems, man-packable and mobile communication systems, leading to $100M in additional business.

Symtx, Inc. (a subsidiary of Textron), Austin, TX, April 2006 – Nov 2007

Symtx Inc., founded in 1983, is the largest independent manufacturer of functional test systems for electronics manufacturers. Symtx is currently owned by AAI (wholly owned subsidiary of Textron, Inc.) and offers a variety of ATE products and services within the defense/aerospace, avionics, telecommunications, medical, RF/microwave, optical, automotive, semiconductor, and consumer/industrial electronics industries.

Senior Program Manager, Express/Commercial Services Division

Performed a turnaround of the company’s largest DoD program on the F-18 superhornet aircraft, moving it from a loss to a 2% net profit gain.

Re-established numerous customer and supplier relationships through improved program performance overturning a history of late deliveries to on-time deliveries in less than 4 months. Customers included Verigy, Rockwell Collins, Lockheed Martin, Boeing and Northrop Grumman.

SEMATECH, Austin, TX, 2001 – April 2006

SEMATECH is a not-for-profit consortium that performs research and development to advance chip manufacturing. SEMATECH conducts research on the technical challenges and costs associated with developing new materials, processes, and equipment for semiconductor manufacturing.

Program Manager, Emerging Technology Services (2001-2006)

Led process development and integration into existing and new semiconductor product designs in conjunction with AMD,Texas Instruments, Intel, IBM, Motorola, TSMC, DARPA and many others.

Managed largest customer and numerous custom research projects simultaneously, representing over 60% of divisional revenue.

Responsible for full project management of emerging technology business to include new business development, product design and pricing, project tracking, billing, cost model design, IP management and projects P&L.

Worked on PhD for two years in Electrical Engineering at the University of Texas, focusing on solid state electronics and the development of dual-gate MugFET devices.

Sonoco Products Company, Hartsville, SC & Jackson, TN, 1997-2001

Founded in 1899, Sonoco Products Company (NYSE: SON) is a United States based international provider of diversified consumer packaging, industrial products, protective packaging, and packaging supply chain services, and the world's largest producer of composite cans, tubes, and cores. With annualized net sales of approximately $4.9 billion, Sonoco has 19,900 employees in more than 335 operations in 33 countries, serving more than 85 nations.

Corporate Electrical Engineering Manager, CPD Division (1997-2001)

Managed team of electrical engineers through completion of 67capital projects in support of 35 manufacturing facilities in the US, Canada and Puerto Rico.

Projects included product line startups and qualification, facility startups, plant closing and facility consolidations, tool design and development, and pilot line research.

EDUCATION AND TRAINING

Masters of Business Administration (MBA), Indiana Wesleyan University, Marion, Indiana

Master of Science in Electrical Engineering, University of Missouri, Rolla, Missouri

Bachelor of Science in Electrical Engineering, Arkansas State University, Jonesboro, Arkansas

AAS in Electronics Technology, Mississippi County Community College, Blytheville, Arkansas

AAS in Avionics Technology, Community College of the Air Force, Blytheville, Arkansas

MILITARY EXPERIENCE

United States Air Force, Eaker Air Force Base, Blytheville, AR – Honorable Discharge

Guidance and Control Systems Technician (B-52/KC-135 autopilot, instruments and navigation systems)

PUBLICATIONS

Authored/co-authored over 30 technical articles in technical publications such as Journal of Supercritical Fluids, Microelectronic Engineering, Powder Diffraction, Electrochemical Society, Applied Physics Letters, Materials Research Society, American Vacuum Society, Microscopy and Microanalysis, etc.

Authored/co-authored numerous books on team building, the MBA, personal branding, leadership and mentoring. Developed an entrepreneurial incubator program, Incub8, to teach college students how to be an entrepreneur.



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