Genet Haile

Home 240-***-**** Cellular tel. 240-***-**** actaqk@r.postjobfree.com

Summary of qualification

Experienced in office function, record analysis and receptionist duties

Utilized Microsoft Office and business software as needed

Excellent interpersonal and customer service relation

Computed high volume retail and office financial transaction

Coordinated contract services, and saved the company about 25%

Planned and executed professional conferences for over100 people

Experienced in deadline driven projects and multi-tasking

Experience

Customer Service Professional /Coordinator 1/2015 - 4/2015

H&R Block, 11160 Veirs Mill Road, Suite 158, Silver Spring, MD 20902

Coordinated clients with over 20 tax professionals

Provided information, successfully resolved problems, completed financial transaction,

participated in promotional activities, and exceeded dead line

Utilized the companys software, and set appointments for clients

Counselor Assistant and Receptionist / Volunteer 3/2014-7/2014

DORS, 11002 Veirs Mill Road, Suite 408, Wheaton, MD 20902

Processed confidential documents for systematic transfer into electronic data

Communicated with clients, and coordinated services effectively

Administrative Assistant / Volunteer 11/2013-2/2014

RTMC, 18225-A Flower Hill Way, Gaithersburg, MD 20879

Scheduled appointments, and completed general administrative tasks

Researched, analyzed, documented, and reported data

Utilized Microsoft Office as needed

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Genet Haile

Home 240-***-**** Cellular tel. 240-***-**** actaqk@r.postjobfree.com

Client Services Coordinator 3/2004-9/2005

Advantage HR, 451 Hungerford Dr. Suite 275, Rockville, MD 20850

Montgomery County Government, Rockville, MD 20850

Coordinated services among contractors and clients

Communicated effectively, and attained positive results

Planned and successfully completed well received conferences

Clerk I 4/2002-2/2004

Maryland Judiciary, 580 Taylor Avenue, Annapolis, MD 21401

Provided service to clients as a liaison, and solved public related issues

Processed detail oriented confidential requests from clients, and met dead lines

Facilitated multiple tasks including telephone inquiry, high volume customer service,

written correspondence, and researched in JIS

Prepared bank deposits and daily balance sheets for auditing purposes

Education

Associate of Science

Skill

Customer service, receptionist and conference planning

Microsoft Office and general office automation

Attentive written data research, analysis and report

Fluent in second language

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