PROFILE

Performance driven professional with extensive service and management experience whose accomplishments have proven leadership ability.

EXPERIENCE

KELLY FORD

*** ******** *** ********* *** 2014-PRESENT

QUICKLANE SERVICE MANAGER/SHOP FOREMAN / DISPATCHER CUSTOMER WRITE UP ESTIMATE REPAIRS MANAGE WORK FLOW THRU SHOP AND ENSURE WORK LOAD IS BEING DONE. HIRE AND FIRE TECHS AND MANAGED CSI TOOK CARE OF ALL CUSTOMER PROBLEMS.WORKED WITH FIXED OP DIRECTOR AND OWNER AND GENRAL MANAGER ON CUSTOMER SATIFACTION.TOOK CARE OF ALL TRAINING AND PREPARE EST FOR CUSTOMER JOBS. AND INSURE GROWTH OF STORE RON NORRIS FORD TITUSVILLE FLORIDA 2012 - 2014

QUICKLANE SERVICE MANAGER

ran and managed service drive,ensured work flow into shop and technicians,worked with customers on needed repairs to maintain cars.insured all parts and labor on customers repair orders.interfaced with service director and ford senior vp.worked with owner on new marketing ford growth of store.

TUFFY AUTO SERVICE DONLEA CT MELBOURNE FLA 2011-2012 STORE MANAGER

Ensured shop flow,assigned jobs,hired technicians,handled customers and advised of repairs. handled all customer complaints,ensured all parts and labor on all ros matched.ordered all parts and worked with all parts houses and tire warehouses for best prices.insured all company paper work was done right

Nourse chillicothe automall, Chillicothe,ohio 2010-2011 SERVICE MANAGER

Ensured shop flow,assigned jobs, hired skilled technicians,handled customers and advised of needed repairs.handled all customer complaints,ford customer problems,all fleet and service manager duties. interfaced with all senior management.

Tuffy auto service center -Westerville,ohio 2005-2010 Assistant manager/Shop manager

Ensured shop flow,assigned jobs,hired technicians,handled customers,advised on needed repairs.handled technicians,and service write up order parts,and service bill out. Dick Masheter Ford-Columbus,Ohio 1999-2005

Lead Service Advisor

In charge of overall work flow into shop,supervision of 25 technicians, Handled customer complants Customer write ups,handled all fleet and city acounts. Interfaced with senior management.Handled all day to day operations of servive department.

PAUL WESTFALL

6444 pleasent ave cocoa fla 32927

CELL 1-321-***-**** EMAIL actajr@r.postjobfree.com

Graham Ford-Columbus,Ohio 1987-1999

Line technician / Service Advisor

All aspects of auto repair from engine replacements,to driveabilty,customer write ups work flow to technicians,

SUMMARY OF QUALIFICATIONS

Goal-oriented service professional with over 30 years experience in automotive field. Excellent communication with all levels of personnell.Outstanding troubleshooting ability and proven track record of high levels of quality assurance,cost savings,and overall produstivity. Enjoy performing multiple tasks while keeping eye on bottom-line profits for company. Experienced in supervising and training staff.

* Customer Management * Inventory Control * Scheduling

* Customer Service / Loyalty * Profit and Loss * Training

* Sales and Marketing * ASE Certified * Work Flow

EDUCATION & TECHNICAL SKILLS

Technical Summary: ASE Certified, Delfi Fuel Systems,Ford Master Certified Advisor,Master Certi- fied service Manager, Master Certified Parts Manager,Master Certified Warranty,electrical sys- tems,exhaust and emission systems,diagnosis and analysis,fuel and air inlet,refrigeration,and heat- ing,supplemental restraint system,ignition system diagnosis and analysis,air management and con- trols,automotive temperature control,VW/AUDI diagnosis,Global obd,Rockford front wheel drive diagnosis.

I am ford master certified service advisor

master service manager

master parts manager

master warranty clerk

commerical service manager master

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