Billy Jack “Grover” Decker
*** *. ******* **** **** C221 Phoenix, Arizona 85014
480-***-**** (Home and Cell) • actadm@r.postjobfree.com
EDUCATION
Bachelor of Arts in U.S. History Arizona State University Oct 2015-present
Master of Education, Counseling and Higher Education Northern Arizona University May 2003
Bachelor of Arts in Liberal Studies, Liberal Studies Northern Arizona University May 2001
STUDENT AFFAIRS
Community Director, University Housing, Arizona State University October 2007- February 2014
Provides collaborative leadership with Assistant Director over the assigned area and serve in the Assistant Director’s absence for immediate concerns
Manages and supervises the daily management of the assigned residential area to ensure adherence with established guidelines, policies, standards and requirements
Implements and administers goals, objectives, policies and procedures to ensure ongoing ability to anticipate and meet the residents’ changing needs
Evaluates effectiveness and provides feedback regarding established guidelines, policies, standards and requirements
Implements programs in support of the strategic goals and objectives of Educational Outreach and Student Services (EOSS), University Housing and Residential Life to include spirit, pride, and tradition
Supports and assists with implementing strategies for the recruitment, selection and training of professional and student staff
Supervised, evaluated professional staff, Community Managers (CM), Assistant Community Directors (ACD) and student staff, Community Assistant (CA) and Residential Review Board (RRB)
Oversees response to escalated crisis situations within residential communities in collaboration with appropriate University agencies and partners
Serves in an on-call rotation to ensure proper coordination of services for crisis management according to university and department protocol
Provides professional development for staff on a one on one and group basis, and through leadership training workshops and seminars
Maintains a university assigned purchases card; reviews and authorizes expenditures; makes fiscally responsible decisions concerning university funds and resources for an $40,000 budget
Assists with special projects and serves on department and university committees as assigned
Provides oversight of all front desk operations and customer services
Communicates and interacts with parents and guardians per university policy
Promotes sustainable practices within assigned area
Direct supervision Trained and developed new professional staff members
Assist with selection, hiring, performance management, and training of staff
Independently managed payroll and all operations for a 24-hour front desk
Counsel and advise students in times of crisis and connect them to campus resources
Work with Students Rights and Responsibilities to address Student Code of Conduct and Residential Life policy violations
Develop and promote inclusive communities
Creating and coordinating first-year and upper-class residential programming models around Validation Theory, Good to Great, and the Inclusive model
Student Services Coordinator, School of Forestry, Northern Arizona University July 2006 - October 2007
Academic Advisor for the School of Forestry for degree progression and class scheduling
Assisted Students with career development through training in class and workshops, coordinated on campus-employer visits and recruited potential employers for information sessions and interviews
Provide referrals to on-campus support services and assisted students with registration, payment and financial aid
Coordinated Forestry Student Ambassadors program selected, interviewed, trained and evaluated
Coordinated events/schedules and educational programming
Recruited students to the university and School of Forestry through University and School Orientation programs, University Open Houses and other recruitment events
Analyzed enrollment data to assess effectiveness of recruitment and retention strategies
Create publications and online presentations about The School of Forestry for internal and external marketing
Develop and maintained recruitment materials, brochures, postcards, information packets, web sites, and portable displays
Worked closely with Coordinate programs with residence life for the Forestry learning community
Assisted with event planning for students organizations with Forestry club and Xi Sigma Pi Honor Society with projects and activities
Admissions Counselor, Undergraduate Admission, Northern Arizona University August 2004–July 2006
Supervised four Senior Admissions Interns and 11 Admissions interns
Coordinated over 200 group tours per year, ranging from elementary school to adult education programs
Managed a recruitment territory, both in-state and out-of-state, including the Navajo nation and Hopi Native Americans communities and reservations
Presented information to high school student in surrounding school districts
Advised students and parents regarding academic policies, procedures, general admissions requirements, orientation, and financial aid
Worked with alumni, parents, and students at admissions events, both in-and- out-of-state
Managed and Coordinated group and individual tours for Undergraduate Admissions
Evaluated applicants for admission to the University
Analyze data from group to individual tours with semester reports on statistics on demographics
Served as a liaison for the School of Hotel and Restaurant Management on admissions issues
Performed as the University mascot at Admissions events
Resident Director, Housing Office, Embry-Riddle Aeronautical University July 2003 – August 2004
Served as Acting Director of Housing when Director was absent
Directed overall management and operation of residence halls
Adjudicated policy violations
Recruited, trained, supervised, and evaluated 37 Resident Assistants
Implemented and created leadership programming for Resident Assistants
Planned, coordinated and created all first-year housing programming for 500 students raging from academic, diversity, social and career planning
Created and published the first-year experience program calendar of events
Developed a pilot program for an engineering and business living learning housing community
Assisted, coordinated and planned for housing assignments
OTHER PROFESSIONAL EXPERIENCE
THE PHOENICIAN RESORT 1988-1998
Managed and supervised 3 acres of swimming pools
Assisted with the training to the Five Star Five Diamond standard
Created a budget and menu planning with the chef for special events
Supervised, hired, trained and scheduled the restaurant team for a rotation of every two weeks
Created inventory reports to supplies ranging from food, alcohol and specialty items for the restaurant and special guests
COLLABORATIONS AND PARTNERSHIPS
ARIZONA STATE UNIVERSITY
Customer Service Committee 2013-2013
Game Day Committee 2010- 2014
Walk Your Wheels Committee 2011- 2012
Mental Health Committee 2011- 2012
Student Engagement 2007- 2014
Professional Staff Training, University Housing 2008- 2014
Professional Staff Search Committee 2010- 2011
Residential Review Board Committee 2008- 2011
NORTHERN ARIZONA UNIVERSITY
School of Forestry Curriculum Committee, School of Forestry 2006- 2007
University Academic Continuation Committee, School of Forestry 2006- 2007
University Central Advising Team Committee, Northern Arizona University 2006- 2007
PROFESSIONAL DEVELOPMENT
ADVISOR POSITIONS
Residence Hall Association, Arizona State University 2011-2014
Assisted the student staff with student to student leadership training with the RHA executive board
Advised the RHA maintained a university assigned purchases card concerning university funds and resources for on a $350,000 budget
Assisted executive board with educational programs for the entire ASU Tempe campus that get anywhere between 4,000 to as low as 500 students
Residential Review Board (RRB), Arizona State University 2008- 2011
Created and trained 6 professional staff
Created learning outcomes for the professional staff and student staff
Developed and maintain internal and external partnerships with variety of offices
Assisted with the hiring, training, of 12 peer board members each academic year
Participated in the review and update of the Residential Review Board manual each academic year
Participated in the review and re-write of the RRB manual
Supervised 4 RRB Chairpersons
People Respecting Individuals and Sexual Minorities, Northern Arizona University 2004- 2007
Provided support and feedback to the Senior board
Counsel and advise students
Served as advisor at programs, trips, leadership conferences, and weekly meetings
Assisted and Co-Created educational, Social Programs for students, staff and facility on behalf of the gay, lesbian, bisexual, transgender and questions community
Participated, helped advise in the Day of Silence, National Coming Out day, transgender and other educational events
Grand Families Student Club
Serve as advisor at programs, leadership, and weekly meetings 2012- 2014
Connect students that were raised by grandparents to students and departments
Founding advisor started in 2012
PRESENTATION EXPERIENCE
“Spaceship Survival”, Arizona State University 2013
“Residential College Partnership”, Arizona State University 2012
“Coaching a staff member out of the job”, Arizona State University 2011
“Risky Business, Colleges can run like a business?” Arizona State University 2011
“Something is WRONG, Dealing with emotionally charged student/s?” Arizona State University 2012
“Programing/Educational Residential Arcadia”, Arizona State University 2009
“Got Meds, What kind are students taking?”, Arizona State University 2009
“Good to Great Desk, Standard Desk Practices”, Arizona State University 2008
“Leadership and Abraham Lincoln” Arizona State University 2008
“Think Pink, A Whole New Mind NASPA Conference” 2008
“School of Forestry”, Northern Arizona University 2006
“Undergraduate Admission Presentation”, Northern Arizona University 2004
ADDITIONAL TRAINING AND CERTIFICATION
Diversity Training 2010
Motivation Interviewing 2009
Strengths Quest 2009
The Oz principle 2009
How to Deal With Difficult People 2008
Adviser Recognition and Training Institute Certification (ART) 2008
SOFTWARE SKILLS
MS Office Suite, Office for Apple computers, People Soft, Advocate Judicial Management System (Advocate), Blackboard, Dashboard, Residential Management System (RMS)