Customer Service Manager
Resume:
Lori Lucht
***** **** ***** ***** 612-***-****
Maple Grove, MN 55311 actacl@r.postjobfree.com
Summary and Objective
Corporate Travel Expert- Experienced travel consultant with over 20 years of experience in all facets of travel, seeking opportunity to utilize my skills and expertise to help an organization grow.
Work Experience
Direct Travel Inc.
7900 Xerxes Ave
Suite 1200
Bloomington, MN 55431
Corporate Travel Consultant – Astora Women’s Health
On Site Domestic and International Corporate Travel Consultant for International Medical Device Manufacturing
Company, utilizing the Sabre GDS tool, along with CVENT Meetings and Events registration tool.
Blue Ribbon Business Travel
Nov 2014 – Jan 2015
3601 West 76th Street #190
Edina, MN 55435
Corporate Travel Specialist
Professional Travel Service.com
Plymouth, MN May 2014 – Oct 2014
Temporary Corporate Travel Agent/Agency Support
Worldspan GDS proficient
Booked Corporate Travel reservations as needed
Monitored online Deem reservations
Responsible for all Delta Economy Comfort seating
Monitored all agency Queues
Updated client profiles in Worldspan and Deem
GMI INC, Plymouth, MN Dec 2013-April 2014
Temporary Group Air Specialist
Responsible for all Group Air Transportation including:
Make reservations from online forms
Email flight itineraries for approval
Contact airlines for Group Contracts and Block Space
Book extension hotels if necessary
Fare Quotes
All other responsibilities assigned by manager
BI WORLDWIDE, Edina, MN (2011-2012)
Temporary Group Air Management Travel Consultant
Booked travel (air, hotel, ground transportation) for groups of up to 2600 people
Responsible for answering phones, utilizing my excellent customer service skills
Researched cheapest rates within client guidelines
Checked with clients to ensure satisfaction
Utilized travel software systems
CarlsonWagonlit Travel, Minneapolis, MN (1999-2011)
Corporate Travel Consultant, Best Buy On-Site Account
Sabre GDS proficient
Booked travel for up to 50 people
Expertise in all forms of corporate travel, air, hotel, transportation
Utilized up-selling techniques, which led to increase in overall sales
American Express Corporate Services, Golden Valley, MN (1998 –1999)
Support Representative
Responsible for back office support for the front line agents.
Responsible for ticketing and invoicing as well as all overnight packages and all other misc. duties assigned by supervisors.
Education
McConnell Travel School, Minneapolis, MN
• Participated in the Extra Selling Power Program of American Airlines
• Completed 45 hours training on SABRE Reservation System
• Completed training in hotel/car reservations, fare construction and
Airline ticketing
North Hennepin Community College - Microsoft Office Suite 2010 Certification - 2013
Keywords
Travel, Corporate Travel, Sabre, Amadeus, Worldspan, Microsoft Office, Airlines, Hotels, Reservations, Ticketing, Sales, Corporate Events, Customer Service
Recognition Quotes
Peer too Peer Recognition Program- by Associate Program Manager Michelle Alston
“Thank you for giving your all to the Buick Drive to the Final Four program, with no flights available, you continue to find seats for our Sales Managers to get to the big game. Thank you for your hard work”
Hi Lori!
Just wanted to let you know you received many many compliments from the pax on the GM Cruise program! They all thought I was you! Good thing you did a great job, cause if you hadn't, then I would have looked bad, ha! Thanks,
Lori!
Lori Stopperan
BI Travel Group
Congratulations Lori Lucht!
You have been recognized in Peer to Peer Recognition program by Kim Schmidt, Team Leader, in the category of Help each other, Here is what was said about you-
“Thank you for hanging in there theses past couple of months. I know each group you have touched has been a different kind of adventure. You are doing a nice job! Keep taking on the challenges and run with the programs. Thank you for all you do!”
I understand the Buick/GMC meeting this week was an outstanding success and the clients are very happy. A project of this size doesn't happen without strong leadership and every single person doing their part well. Thank you for your extraordinary effort to make this happen. You are the best!
-Larry Schoenecker
Lori Lucht
13776 74th Place North 612-***-****
Maple Grove, MN 55311 actacl@r.postjobfree.com
References
Carey Chicoine
IT Professional
11784 88th Avenue North
Maple Grove, MN 55369
actacl@r.postjobfree.com
Linda Magill
180 Grenadier Avenue North
Oakdale, MN 55128
actacl@r.postjobfree.com
Jane Jestus
4100 71st Ave N
Brooklyn Center MN 55429
actacl@r.postjobfree.com
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