Professional Summary

An Agile Project Manager with a background in Business Operations; process mapping, analysis, and development.

Experience

Sony Computer Entertainment America LLC – San Mateo, CA 6/2015 – 11/2015

Vendor Management Office (VMO), Project Manager – 6 month contract

Architect new VMO Structure. Collaborate with departments to draw as-is process maps and work breakdown structures. Identify gaps in processes. Collect data and record current procedures and plan improvements initiatives. Build training program to develop Vendor Management practices to business owners. Identify and remove project obstacles.

Design and develop VMO functions in Market Research, Strategic Sourcing, Value Initiatives, Vendor Management, Risk Mitigation, Dispute Resolution, and Vendor Inquiries.

Build documents to support Strategic Sourcing initiatives. Gather stakeholder requirements and quality measurements to prepare documents for Evaluation Committee.

Vantage Data Centers – Santa Clara, CA 2/2011 – 12/2014

Technical Operations Coordinator

Vendor Consolidation, saved company $24,000 annually – Reviewed vendor contracts to consolidate services and minimized costs within each contract. Withdrew from inefficient or unused services.

Customer Service Level Agreement (SLA) project, mitigated $20,000 – Analyzed customer SLAs and compartmentalized obligations into department owners. Revealed cost ownership and accountability to appropriate parties.

Founder, Culture Committee – Founded a committee of employees that organized company events, charities, etc. Managed budget, and scheduling. Participated in Second Harvest Food Bank, Back to School Drive, Books for Literacy, and more.

Synopsys – Sunnyvale, CA 2/2009 – 1/2011

Global Security Operations Lead - Contract

Created, organized, and updated Global Operations Dashboard, a global user-interface (GUI).

Developed a tiered career program. Increased employee morale, performance consistency and quality; decreased staffing turnaround by 20%, reduced overtime by 8%.

Conducted campus and global emergency response procedures; including incident command, notification, follow-up, investigation, and closing reports.

Intuit – Mountain View, CA 12/2006 –2/2009

Global Badge Office, Customer Service - Contract

Re-organized office and streamlined processes, which improved client relations and decreased problem tickets by 60%.

Tracked service tickets and ensured a 24-hour turnaround; improved by 48-hours from the previous 72-hour commitment.

Managed global office inventory; created procurement process to order, track, and ship necessary supplies, as well as anticipate future needs by monitoring usage.

NetApp – Sunnyvale, CA 12/2004 – 11/2006

Security Operations, Customer Service Lead - Contract

Created procedures, coordinated training, and launched a comprehensive SOX Audit process that led to a decreased deficiency rating of 7 to 0; maintained record for 10 consecutive months.

Responsible for company and department wide communications; general notifications, priority updates, and emergency response.

Serviced customer tickets from request to close, and conducted follow-up communications to ensure customer’s satisfaction.

Skills and Certifications

Project Management: Certified Scrum Master (SCM), studied PMBOK Method

Microsoft Office: Excel, Front Page, Outlook, PowerPoint, Project, Visio, Word

Other: Salesforce, Sharepoint, 200-hr Certified Yoga Teacher & Life Coach

Education

California Baptist University – Riverside, CA Expected graduation, 2016

Bachelor of Arts in Organizational Leadership

De Anza College - Cupertino, CA 9/2012 – 12/2014

Business Administration, focus in Accounting

LEAD 8th Annual Global Issues Conference, Presentation: Food Waste

Advocate for American Association for People with Disabilities (AAPD), De Anza College Disability Center

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