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Project Management

Location:
Apex, NC, 27539
Posted:
January 28, 2016

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Resume:

LEANNE KING

*** *********** *****, ****, ** ***** Cell: 248-***-****) email: acta6r@r.postjobfree.com

Professional Summary

IT Professional with over 20 years’ experience including, but not limited to Automotive, Financial, Corporate Technology, IT Risk & Security, PMO and Compliance eager to contribute exceptional strategic planning, leadership, process improvement, project administration as well as program management expertise toward supporting an organization in optimizing performance.

• Professional, experienced, efficient, and perceptive, offering outstanding capabilities in project planning, mentoring, training Project managers, team leadership, application management, and process improvement

• Experience working with and developing effective relationships and partnerships with senior management and business sponsors.

• Experienced in establishing, tracking, and reporting project goals and objectives.

• Adept at project management practices and methodologies, change adoption/release management, process risk management, governance, business continuity planning, compliance, analytical skills, communication and training.

• Excel in IT policy, standard, procedures development and compliance.

• Ability to conform to shifting priorities, demands and timelines while adjusting program strategies accordingly.

• Pro-active, strategic and delivery-focused, dependable, detail-oriented and possess the ability to assess

• Strong work ethic, with outstanding organizational and follow through skills.

• Self-motivated to proactively find ways to contribute to the success and growth of your business.

Technical Skills

Highly skilled in Microsoft Office products, including Word, Excel, PowerPoint, and Project. Commerce One Auction, Oracle Auction tools, PTS, Ford Office Vision/VM Release, e-Tracker, Primavera, Subversion, VersionOne, SharePoint\TeamRoom\Connect, Clarity, Caliber, WebEx and NetMeeting.

Experience

Comerica Bank, w3r, Auburn Hills, MI May 2015 – August 2015

C3 - Customer Contact Center – Senior Project Coordinator

•Create and Implement new processes to better organize and streamline current standards, functions and initiatives

•Host Deep Dive and Summary project meetings with Leadership

•Meet and work with teams across the organization to keep lines of communication open, capture any new initiatives, and milestones / tasks on time

•Participate in UAT of new internal systems, as well as processes

•Meet weekly with Project Managers for one on one mentoring, updates, create project plans

•Create, collect, organize and distribute project related information to C3 (Customer Contact Center) resources and management to enable analysis and decisions

•Engage with C3 leadership, project leads as well as IT PMs on multiple projects.

•Consolidate and document project information into a single C3 perspective.

•Attend internal C3 project meetings and present consolidated perspective, highlighting to leadership the timing of critical tasks and milestones so that needed actions can be taken to ensure operational preparedness and effectiveness.

•Record meeting decisions, issues, task assignments, task progress, and schedule changes.

•Create new standards, templates and processes and procedures for internal use.

•Identify and track responsibilities/tasks within projects, identify appropriate resources needed, develop schedules to ensure timely completion.

•Collaborate with senior management and executive leadership to solidify project objectives and scope.

Ally Financial Inc., Kforce, Detroit, MI October 2011 to December 2014

Corporate Technology - EPMO /Governance Lead

Provide executive level support

Process improvement: Participated in focus groups with the project managers and project team members to elicit problems and possible solutions of the APEX project delivery methodology.

Analyzed the solutions for feasibility and circulate for final approved approach.

Participated in the build and test of the solution and the communication and training of the deployment and change adoption. Examples include RASIC updates for new project roles, tollgate template updates for new/changed process with reviewers and approvers, checklist creation to track project deliverables required during the project delivery process.

Program Management skills: Coordination of multiple project schedules to identify conflicts and dependencies. Management of tollgate requirements such as pre-tollgate assessments, schedule updates, template completion and meetings scheduled. Mentoring to Project Managers on the routines and skills needed for the project completion, onboarding of new project managers.

Work across Business units/PMO to Identify, Analyze, and solution daily IT problems and initiatives

Managed and evaluated Project Management activities to ensure continuous improvement of process and services.

Defined and executed communication cadence to keep both IT and business stakeholders fully informed.

Portfolio Governance – manage project/change requests, presentations, screening.

Identified and managed project risks/issues to closure and provided proper visibility to senior management.

Collaborated with senior management and executive leadership to solidify project objectives and scope.

Led weekly CIO Governance routines including meeting facilitation and project approval.

Coordinate and monitor the PMO work related to systems, project health, process, risk management and oversight.

Create dashboard and metric reports.

Monitor progress, conduct periodic quality reviews, and escalate issues as needed.

Support ongoing alignment and administration of IT organization by ensuring all executed initiatives are in line with current processes.

Provide information and guidance to colleagues across teams (business units & functions).

Prepare updates for the executive leadership team.

Document findings and develop continuous improvement plans

Provided effective leadership to the Project Managers and teams

Coach, and mentor Project Managers and analysts as appropriate on new and existing process and procedures and project execution and methodologies.

Corporate trainer for all project management processes owned by the PMO including development/maintenance of materials.

Maintained, updated and ensured project methodology standards being upheld

Responsible for ensuring project management methodologies meet regulatory compliance and identifying gaps and implementing solutions to close the project gaps

Assisted in development and delivery of new project management methodology

Develop and implement new processes to create a more effective and efficient end to end project lifecycle.

Assist with the coordination of cross business functions and senior management to execute necessary governance changes to policy, process and technology.

Assisted PMO in development and delivery of new project management methodology

Tracked, managed and adjusted original project plans as necessary to ensure project success

Assisted in development and implementation of a collaborative continuous process improvement process

Maintain repositories of all past projects, project manager expertise, current subject matter experts, past deliverables, tools and templates.

Providing access to training materials, SMEs and tools.

Ensuring communication/facilitation of key initiatives.

Sustain company Intranet.

Perform internal project audit checks on documentation, process & procedures.

Corporate Services - ITG Risk & Audit July 2012 to July 2013

Provide executive level support

Interface with all levels of the organization,

Assist with tracking and reporting project status, including coordinating the consolidation, validation and distribution of program status reports

Follow up directly with program team members and stakeholders as required

Monitor and track project information, escalate risks and issues to program leadership

Assist with coordinating / prioritizing the team's workload, track project resources.

Assist the program/project teams through all phases of the project life cycle (Discover, Plan, Define, Construct, Test, Deploy, Close)

I.T. Risk & Security / PMO Lead October 2011 to July 2012

Coordinated and lead CIO Governance routines and project reviews as required (Tollgates, Resource Allocations, Enterprise change controls)

Monitor and review enterprise reporting packages (Dashboard, Adherence, Issues & Risks) and proactively engage with PM’s for corrective action and escalation

Mentor in APEX, Clarity, Teamroom, KVMS/Fieldglass and support local change control routines and provide impacts to metric, and ensure resulting Clarity changes are complete.

Accountable for GPMO metrics including Predictability, budget, adherence; analyze program metrics and assist in root cause analysis.

Facilitate Enterprise requests, and activities, portfolio exercises, budget reviews and cuts, ad-hoc reports.

Manage and control document quality to ensure the accuracy of content, format and grammatical requirements for information security publications

Develop, maintain and provide general support for all GIS (Global Information Security) SharePoint sites - edit users & groups, create new SharePoint sites, resolve permissions/access issues

General Motors Corporation, TEK Systems, Warren, MI 2006 to 2011

Change Management / IS&S Mfg. & Labor Strategy & Portfolio Planning Coordinator

Created, managed, updated Project Change Logs, accepted and rejected.

Maintained Monthly Financial Project Walks for pending and approved change controls.

Maintained/Updated Project Briefs for current and pending Global Projects.

Participated in creation of yearly strategy and portfolio materials including presentations and spreadsheets.

Interfaced with Project Managers and outside vendors to gather and maintain current status on projects.

Created and maintained monthly change controls for Global Portfolio.

Responsible for all change controls to the IS&S Mfg. & Labor portfolio following the documented procedures from inception through final approval.

Manage and report monthly metrics for compliance and progress against set yearly targets.

Create and maintain the Microsoft SharePoint sites - subject matter expert for the team.

Utilize Microsoft Office software including Excel, PowerPoint and Word as well as Microsoft SharePoint extensively.

Created Process and Procedures for Global Project Change Controls.

Responsible for PRM (Process Risk Management) North America M&L, including ILM, BCP: Business Continuity Planning, ensuring systems and data information up to date, performed yearly call tree tests to ensure management and personnel fully up to date and educated on current processes as well as any changes made and/or required; updated and maintained documentation.

Provided guidance to users on plan development, detail, testing, and execution

Implemented company-wide data retention, backup, and destruction procedures to effectively meet General Motors company standards.

Identified, communicated, and coordinated mitigation for other operational risks as they are recognized.

Ensured plans and roles were understood by all levels within the organization.

Supported governance and business process development.

Lead the planning and execution of audits ensuring compliance with Company audit methodology and business continuity with all Manufacturing IS&S business departments

Developed project logs, status updates and reports resulting in quality and documentation compliance audit scores exceeding 95%

Ford Motor Company (CIBER), Dearborn, MI 2005 to 2006

Senior Project Coordinator / PMO Lead

Implemented and executed standards, guidelines, and processes defined by PMO to manage and control Order Fulfillment projects and releases.

Created, charted and updated Iterative Project Plan as well as Risk Assessment.

Created Governance reports, which included project/program metrics, risks, issues and mitigation plans.

Held weekly meetings to review current risks and issues status and resolution.

Led lessons learned meetings at project closure to ensure data captured for future use.

Created and maintained MS Project plans, Trends, established corrective action plans.

Assisted Release Manager with management of 43 team members (Local and Global).

Created and maintained monthly financials for Project Team.

Monitored areas of scope: Deliverable scope, Schedule/timing and Project Financial scope.

Ensured effective communication of departmental business process strategies and corporate policy deployment standards

Coach Project Managers and team members on tools, process and procedures.

Collected information to create and maintain scorecards/Dashboard (e.g. EPMO Scorecard, PIMS Dashboard, PQA Reviews, Gate Reviews, Performance metrics, program health Iteration Assessments)

Coordinate and participate in weekly Governance routines and project reviews (Tollgates, Resource Allocations, Enterprise change controls)

Visteon (CIBER), Dearborn, MI 2003 to 2005

Portfolio Planning Manager / PMO Analyst

IT Project Management Executive Office (PMO) at Visteon

Prepared coordinated and reviewed project documentation and updates, ensured project and business objectives were met.

Coordinated and participated in Governance routines and project reviews as required (Tollgates, Resource Allocations, Enterprise change controls)

Scheduled and coordinated activities for the project team.

Worked on 'Clone Project', separation of Ford Motor Co. and Visteon's IT systems.

Worked with development team - QA Testing of new software/upgrades to systems.

Met with Programmers and Business Project Management office to document, compare and communicate project status.

Provided 2nd level support to helpdesk regarding Primavera Team Play issues, (SME), for IT as well as Business Users.

Managed and granted access to the CITRIX Server Environment.

Controlled and monitored project scope. Identified, documented, and participated in issue resolution.

Ensured project compliance followed applicable industry regulations. (SOX & ISO)

Managed customer acceptance of project deliverables.

Database administration - resource on boarding / off boarding, granted access to systems and Projects; monitored IT licensing.

Worked directly with IT Security in determining access rights to system and projects – Sarbanes Oxley. Created new IT Security Process and Procedural Manual to better synchronize access requests and deletions.

Education

Baker College:

B.A. Degree in Business. Concentration on Management and Psychology

Schoolcraft College:

A.A. Degree in Business

Of Note

Awards/Recognitions:

Professional Awards from Vanstar And Hewlett Packard – Job Performance

Community Service:

2003-2005, Corporate - Children’s Hospital Volunteer, Visteon

2006, JDRF – Walk to Cure Diabetes Volunteer, Ford Motor Company

2012-2015 - Affiliate member of American Psychological Association

Certifications

NAFTA/AALA, Management Seminar



Contact this candidate