Susan M. Newberry

acta5q@r.postjobfree.com

224-***-****

OBJECTIVE

To seek a challenging and rewarding Administrative career. My skills,

experience and ability will bring to your company an assertive,

self-starting attitude and the diligence and desire to achieve top

results.

QUALIFICATIONS

My qualifications include typing 50-60 wpm, experience with various

computer software and the ability for growth. I have worked in moderate

to fast paced environments with intense customer service skills and a

high level of confidentiality. I consider myself analytical with

accelerated learning capabilities, a very fast learner, as well as a

people person.

PROFESSIONAL EXPERIENCE

08/10 - 02/14 - Worked as CEO Secretary for Next Step Home Upgrades.

Scheduled appointments, worked with insurance companies, accounts receivable and accounts payable. Ordered office supplies.

2/04 - 08/10 - Stay at Home Mom.

8/99 - 1/04 - Certified Patient Access Specialist, Bronson Methodist Hospital,

Kalamazoo, MI.

Scheduling all outpatient and short stay visits/tests for doctor offices

and departments such as Nuclear Medicine, Cardiovascular Services,

Ultrasound, CT, Sleep Lab, Gastroenterology, etc. Registering patients

for labs, inpatient/outpatient surgeries, tests and procedures. Also including ICD-9 coding, running Compliance Adviser for Medicare patients, answering multi-line phones and calling insurance companies to verify insurance and precertification for inpatient stays and outpatients. Handling vital confidential information. Helping implement the new process of insurance verification which entailed helping create the new Insurance Verification Manual.

1999 - 1999 Departmental Secretary, Borgess Medical Center,

Kalamazoo, MI.

Temporary position. Worked in Med/OB/Peds as Departmental Secretary for

two Directors and two Managers. Duties included but were not limited to:

Answering multi-line phones, creating spreadsheets, documents, memos,

ordering office supplies, faxing and distributing mail. General office

duties.

1997 - 1999 Medical Secretary, Borgess Pipp Health Center,

Plainwell, MI.

Outpatient Registration and Emergency Room Clerk. Inputting insurance

information, verifying demographic information. Putting together charts

for doctors and nurses in the ER and Admitting, creating charts for

admits, answering multi-line phones and faxing. Handling vital

confidential information. Reason for leaving: Complications with

pregnancy.

EXPERIENCE

I have performed duties including training new hires, scheduling, registration, verification of insurance, medical terminology, compiling a Insurance Verification Manual, billing, A/P, A/R, data entry, typing reports, spreadsheets, memos, form letters, dictation, inputting information for admissions, putting together medical charts for ER and Admissions. I have used PowerPoint as well. Answering multi-line phones, multi-tasking and ordering office supplies.

EDUCATION

* Diploma, Pulaski County High School, 1986.

- 2 year Certificate, Computer Operations Technology, New River

Community College, Dublin, VA.

* Attended general classes at East Tennessee State University in 1994.

* Completed the Certified Healthcare Access Associate exam through NAHAM and passed.

Kalamazoo, MI, November, 2002.

* Completed and passed ICD-9 coding class and medical terminology at Davenport University,

Kalamazoo, MI, 2002.

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