Post Job Free

Resume

Sign in

Human Resources Customer Service

Location:
Saint Louis, MO
Posted:
January 28, 2016

Contact this candidate

Resume:

STEPHEN D. WILSON, JR.

**** ****** 314-***-**** (H)

St. Louis, Missouri 63109 314-***-**** (C) acta5p@r.postjobfree.com

QUALIFICATIONS

SENIOR HUMAN RESOURCES AND OPERATIONS PROFESSIONAL with a demonstrated track record of achievement. More than 20 years of increasingly responsible positions leading international teams in change management, implementing HR policies and practices and managing. Emphasis on strategic alignment between HR goals and business objectives. Highly skilled in human resources, operations, and management of Fortune 1000 production/sales/manufacturing organizations. Responsible for multiple locations/multiple functions. Superior performer, recognized leader with exceptional interpersonal and stakeholder relationship-building skills across all levels. Specific areas of expertise include:

Continuous process improvement

Succession planning

Vision/strategy/goal alignment

Talent acquisition

Leadership development

Mergers and acquisitions due diligence

Employee engagement

Diversity initiatives

New business unit integration

Risk avoidance

HR legal compliance

HRIS implementations

Performance management

Union avoidance

HR shared service centers

PROFESSIONAL EXPERIENCE

Consultant/Mentor/Volunteer Aug 2013 – Present

Darwin Chambers, St. Gabriel Parish/HRMA/Walk to End Alzheimer’s, St. Patrick’s Center, St. Peter & Paul and Father Dempsey’s Charities.

SIGMA-ALDRICH CORPORATION – St. Louis, Missouri 1997 – Aug 2013

(A leading life science and high technology company operating in 37 countries with over 8,000 employees worldwide.)

Regional Director, Human Resources – South Central Region (2008 – Aug 2013)

Identify and coordinate handling of all HR-related issues from corporate head quarters, including legal, compliance, personnel, training, and talent acquisition for 12 domestic locations, with employee base of 2500, in a centralized, cost effective manner.

Initiated and managed positive alignment of policies/practices of over 20 domestic locations impacting 3400+ employees. Identified 17 areas of discontinuity including vacation policies, application of disability benefits and compensation practices.

Established and successfully implemented regional Shared Service Center model that handles transactional processes including data entry and benefits administration. Currently processing 5000 workflows annually, and generating both ad-hoc and standardized reports providing critical analytics.

Implemented domestic Talent Development program using Lominger Leadership Architect Suite. Model used to identify key core competencies in over 200 management job functions. Provided developmental tools to strengthen areas of weakness.

Key team member for identifying a global Succession Planning platform, incorporating performance and talent management/development to over 2000 exempt employees on an international scope. Enabled systemic validation for 60 + High Potential employees.

Acted as a strategic advisor for the European-based human resources team on issues such as implementation of talent management systems, HR dashboards, and merit planning.

Director, Human Resources - Milwaukee Operations (2003 – 2008)

Identify and coordinate handling of all HR-related issues, including legal, compliance, personnel, training, and recruiting for 6 domestic locations, with employee base of 1500, in a centralized, cost effective manner. Participate extensively in due diligence and merger/acquisition activity.

Led international team to develop “HR Dashboard” containing relevant global measures that resulted in increased alignment of corporate goals and strategies with HR policies, procedures and tactics.

Repositioned HR from transactional support to complete business partner resulting in a value added relationship with Operations. Project managed process improvement initiatives both locally and domestically resulting in savings of $1.2 million to date. Consolidated temp staffing agencies on a national basis and corporate-wide relocation practices and providers.

STEPHEN D. WILSON, JR. PAGE TWO

Partnered with the Distribution Center and Packaging Department to develop an incentive program which resulted in increased productivity and higher employee engagement.

Manager, Human Resources – St. Louis, Missouri (1998–2003)

Led all facets of HR at three St. Louis locations; functions included talent selection, disciplinary action, employee/labor relations, organizational development, counseling, and performance management. Facilitated and engaged in training and mentoring of supervisors, managers, directors, and vice-presidents regarding legal implications and appropriate conduct in an employment setting. Interacted with employment attorneys, government agencies, and executive leadership concerning pending litigation, causes of action, and other potential or pending legal claims against Sigma-Aldrich Corporation.

Successfully countered Teamsters union organizing campaign, targeting 500 employees, by implementing a ‘Union Information’ defense strategy. Included letters sent to employees’ homes (to involve spouse & family) and employee meetings, providing clear information of all unconstructive union practices; i.e.: mandatory group meetings, dues check-off, closed shop, etc.

Supervisor, Customer Service – St. Louis, Missouri (1997–1998)

Developed 11 customer service representatives responsible for taking customer orders and handling customer complaints. Acted as the liaison between HR and call center; handled staffing and employee-related issues. Trained representatives on certain facets of new SAP computer software during SAP order processing implementation.

Drove improvement initiatives such as establishing a data input group that created a single talent acquisition point resulting in a reduction of two staff members; annualized savings exceeded $80,000.

DILLARD’S DEPARTMENT STORE – St. Louis, Missouri 1996–1997

Area Manager

Responsible for entire Men’s wear area with sales exceeding $4.5 million. Motivated, managed, and evaluated staff of 43. Implemented new hiring practices and training programs. Analyzed areas of merchandise loss and implemented a successful loss prevention plan.

BABBAGE’S, INC. – St Louis, Missouri 1986–1996

District Manager

Responsible for operations/sales of 11 retail stores in 3 states, with budget in excess of $2.5 million. Developed and implemented domestic-wide employee performance evaluation. Coached, mentored, and evaluated staff of over 50 employees including 22 managers

Increased comparative store sales by average of 11.2% in 1995 through the development of local sales incentives, strategic merchandising of product, and creating the “Regular Customer” call list.

Developed three managers to district manager level.

EDUCATION

Masters of Business Administration (MBA) – Saint Louis University – St. Louis, Missouri

(Member Beta Gamma Sigma Honor Society)

Bachelor of Arts in Sociology – University of Iowa – Iowa City, Iowa

PROFESSIONAL DEVELOPMENT/CERTIFICATIONS

SPHR Certification – Senior Professional Human Resources

PROFESSIONAL AFFILIATIONS

Member – AAIM Management Institute

Member – SHRM Society for Human Resources

Member – HRMA Human Resources Management Association



Contact this candidate