**** ******* ***.

Decatur

Georgia, *****

678-***-****

acta1d@r.postjobfree.com

John J. Jones Jr.

Objective

An Interesting position and Employment in the Technical Support Industry!

Employment

July 2004 – present Horizons School Atlanta GA

Les Garber ( School Administrator ) 404-***-****

Network Administrator

Network admin and tech person

Responsible for up to 50 computers (maintenance and repair)

Responsible for troubleshooting and repairing network connectivity

Responsible for troubleshooting and repairing 2 Debian Linux Servers and 1 Debian Firewall

Responsible for troubleshooting and repairing various network printers

Responsible for troubleshooting the iptables rules, htb rules and throttle controls, Dansguardian configuration and administration. Mysql and Webmin configuration and maintenance.

Responsible for Internet connectivity and network connectivity.

Responsible for user logons and network activity

Responsible for ldap server setup and configuration

Responsible for installing and updating all operating systems (Win XP and Debian Linux)

Responsible for network wiring and routers (hardwired and wireless)

Teacher for 3D animation class using Blender for 7 years.

Taught various computer classes on operating systems and basic skills.

July 2009-Present Culture Connect Inc

Alexis Dalmat (Administrator) 404-***-****

Network Administrator

Network Admin and Tech support

Responsible for up to 12 computers (maintenance and repair)

Responsible for troubleshooting and repairing network connectivity

Responsible for troubleshooting and repairing 2 Debian Linux Servers and 1 Debian Firewall

Responsible for troubleshooting and repairing various network printers

Responsible for troubleshooting the iptables rules, Mysql and Webmin configuration and maintenance.

Responsible for Internet connectivity and network connectivity.

Responsible for user logons and network activity

Responsible for installing and updating all operating systems (Windows and Debian Linux)

Responsible for network wiring and routers (hardwired and wireless)

August 2010-Present WRFG Radio Station

Wanique Shabaz (Operations Director) 404-***-****

Responsible for up to 10 computers (maintenance and repair)

Responsible for troubleshooting and repairing network connectivity

Responsible for troubleshooting and repairing 2 Debian Linux Servers and 1 Debian Firewall

Responsible for troubleshooting and repairing various network printers

Responsible for troubleshooting the iptables rules. Mysql and Webmin configuration and maintenance.

Responsible for Internet connectivity and network connectivity.

Responsible for user logons and network activity

Responsible for installing and updating all operating systems (Windows and Debian Linux)

Responsible for network wiring and routers (hardwired and wireless)

Aug 2003 – 5 21 2005 Hawk Communications Atlanta GA

Chris Lorenze ( Second Shift Manager ) 770-***-****

Joi Internet Technical Support Representative

Senior Level Tech Support

Exposed to various proprietary software for Joi Internet

Responsible for troubleshooting and repairing Dialup network connections

Responsible for troubleshooting and repairing Email accounts

Responsible for troubleshooting and repairing dialer software

Responsible for troubleshooting the Joi accelerator

Responsible for answering email on various issues concerning connectivity

Responsible for troubleshooting various operating systems

Responsible for updating account information

Dec 11th 2002-January 24th 2003 Connextions Orlando Fl

Olympus America Inc. Digital Camera Technical Support Representative L1 & 1-C

Temp holiday position 30 to 45 days maximum

Address the issue of quality by using state-of-the-art call tracking system and Web-based Knowledge Management Engine (KME) to answer inquiries more efficiently

Fulfill customer needs and requests through product literature and manuals

Responsible for assisting customers with Olympus digital consumer products

Responsible for technical assistance through provided Web-based lead management tools

Solve driver installation problems and digital Camera errors

Solve various camera and software issues/errors with online tools like Microsoft’s TechNet

Communicate with customers via email on various repair solutions

May 2002-Dec 13th 2002 Volaris Online Communications Orlando Fl

This Position Closed December 13th 2002 due to being bought out by Earthlink Online.

Internet Technical Support Representative

Provided customer support for Volaris Online as a temporary Employee through Spherion Corporation

HR Reference Contact Person Jacquelyn R. Shuler – Sr. Technical Recruiter – 407-***-**** – acta1d@r.postjobfree.com

Exposed to various proprietary software packages for Volaris

Exposed to NT Server, NT workstation & MS 2000.

Exposed to and moderate experience with Netopia, Zyxel and Alcatel ADSL, IDSL and ISDN routers

Responsible for repairing and troubleshooting dialup networking and connectivity issues with a wide variety of Operating System and PC Hardware, in a call center environment

Responsible for Setting up new customers PC’s for Internet Access and Email Access

Responsible for resetting customers login information utilizing provisioning software (plat)

May 01, 2001-March 8, 2002 Florida Digital Network Orlando, Fl.

Internet Technical Support Representative

Back up Telephone Support Representative

Provided customer support for Florida Digital Network’s ISP, by solving technical questions on internet applications and DSL installations. As well as back up phone support representative.

Responsible for repairing and troubleshooting dialup networking and connectivity issues with a wide variety of Operating System and PC Hardware, in a call center environment

Responsible for Setting up new customers PC’s for Internet Access and Email Access

Responsible for resetting customers login information utilizing provisioning software (plat)

Exposed to NT Server, NT workstation & MS 2000.

Experience with network hardware, cabling, web design and maintenance.

Exposed and moderately experience with Netopia, Zyxel and Alcatel ADSL, IDSL and ISDN routers.

1997 - 2000 Convergys Corporation Lake Mary, Florida

Technical Support Representative, Level 2 Tech

Technical Support Representative for Gateway Computers

Team Lead for Gateway Computers Tech Support

Technical Support Representative For Dell Computers

Level 2 Technical Support Representative for Dell Computers

Handled TSR / Customer escalations line

Solved Escalated Customer Issues

Provided customer support on various product lines

Developed TSR’s through Quality training

1996–1998 Crystal Promotions Orlando Fl.

Shipping Manager and Computer Tech

Maintained the shipping records and managed three other shippers.

Upgrade and maintain all computers on the premises.

Special Interest

I am familiar with Bryce, DeepPaint 3D, Corel Draw 9, 10, 11 and Photopaint. Use Terragen, Poser, Macromedia Flash, Illustrator, Adobe Photoshop 5, 6, 7, CS, 3D Studio Max 2.5-6. Learning Maya, Blender 3D and Java scripting.

Teaching Blender 3D in class.

I have worked with most of the Microsoft operating systems including Win95, 98, 98 SE, Win NT, Windows ME, Win2K, and Windows XP home and Pro, Windows 7 Home and Pro. I've been using Debian Linux as my primary operating system since 2005.

I have built about 200 computers, everything from a 486(33) to a xeon Workstations . Have also troubleshot and repaired various machines and manufactures including Dell, Gateway, HP, Compaq, IBM and the everyday white box. I have also worked on several AMD machines and know about the special issues required to make AMD work with win98.

I enjoy Teaching and maintaining the best in computer software and tech support. I get an extreme sense of satisfaction when solving an especially difficult problem on a computer and making a customer happy when no one else could.

Education

1999 - 2000 Convergys Training Center Lake Mary, Florida

Received Certified Training from Convergys Corporation

Completed Microsoft Certified Technical Training for A+ program through Convergys Corporation

Completed Microsoft Certified Technical Training for MCSE courses including Migration to Windows 2000 program through the Convergys Corporation

Received Certification from Convergys Corporation upon Completion of Microsoft Certified Technical Education Training For A+ and Microsoft Windows NT 4.0 Track MCSE Training including Migration to Windows 2000

GED Atlanta Georgia

Used and trained others in the use of TechNet

Been trained in the proper way to search and use Microsoft’s TechNet

Have trained others in the proper use of TechNet

Dell Computers trained e-mail Technical Support Agent

Was trained in the proper manner of answering an e-mail from a customer

Was trained in the use of Perfect Keyboard to use for e-mail support

Certified Technical Support Representative for Dell and Gateway Computer Systems

Was trained in the proper way to troubleshoot and repair Dell’s Desktop and Portable computers

Was trained in the proper way to troubleshoot and repair Gateway’s Desktop computers

Trained others in troubleshooting Dell’s Portable computers

Accomplishments

Multiple Awards in Customer service from the Dell Account

Familiar With DOS, Windows 3.11, Windows 95, Windows 98, Windows ME, Windows NT, and Windows 2000, Windows XP

Been using computers for almost 25 yrs.

Have worked in five call centers supporting and troubleshooting all of these operating systems

Received the Customer Service award for Dell Technical Support

Received the Spire I Learn my PC award for Dell Technical Support the last quarter I worked for Dell.

Received multiple accommodation letters from customers that were mailed to Mr. Michael Dell himself

Received the Team Player Award from Luke Duddridge (Team Manager for the Dell Account at Convergys)

References

Bob Bauer-Horizons School – Teacher

Phone Number 770-***-****

Email Address: acta1d@r.postjobfree.com

Reference Type: Professional

Sam Rhodes – Horizons School – Teacher

Phone Number: 404-***-****

Email Address: acta1d@r.postjobfree.com

Reference Type: Professional

Caitlin O'Donnell-Culture Connect Inc

Phone Number: 770-***-****

Email Address: acta1d@r.postjobfree.com

Reference Type: Professional

Zahid Sameer - Bright House Networks – Product Specialist 1

Phone Number: 407-***-****

Email Address: acta1d@r.postjobfree.com

Reference Type: Professional

Les Garber - Horizons School - School Administrator

Phone Number: 404-***-****

Email Address:

Reference Type: Professional

Chris Lorenz –Supervisor- Joi Internet

Phone Number 866-***-****

Email Address acta1d@r.postjobfree.com

Reference Type Professional

Contact this candidate