Daphne Lane

**** ******** *****. ***. **-L, Stone Mountain, GA 30067

Home: 404-***-****- acta18@r.postjobfree.com

Core Qualifications

Seasoned telecommunications team Served as leader of Network Operation Team development expert for key accounts (Sprint, Streamlined QA process to increase efficiency Comcast, Level 3,World Com) and reduce new product rollout time by one Process improvement, technical trainer and week.

development, and risk management Managed complex deployment, facilitating Experienced point of contact for escalation issues acquisition of business requirements. Comfortable interacting with executives, third .

party, vendors as well as internal partners

Excellent oral and written communication skills

Experience

Customer Service Technical Support II

July 2010 to Current

Sprint Communications - Atlanta, Georgia

Supported Sprint's top 100 business wireless In-Building Solution customers having voice and data connectivity issues.

Informed customers about issue resolution progress. Provided thorough support and problem resolution for customers. Led cross-functional teams evaluations of production metrics and test results. Reduced average time of repair significantly for In-Building (BDA Repeater & eFemto) customers. Project Manager Production Engineering

March 2006 to December 2009

Comcast Ajilon Consulting - Mt Laurel, New Jersey

Directed the implementation teams for CMTS (cable modem termination system) on the Comcast's National IP Engineering and Operations network.

Coordination of project status information in the form of formal briefings, project coordination meetings, written and graphic reports both internally and externally to Comcast's National IP. Reviewed the processing and coordinating implementation of system Node Combining Plans, Node Certifications, and general market CMTS maintenance requests. Worked with cross market teams on evaluation, development, and implementation of IOS, and other element configurations and CMTS hardware.

Executed implementation of CMTS configurations for new CMTS DOCSIS 3.0 launches (FMP/FDT). Program Manager for concurrent multiple simultaneous projects within Comcast Network Engineering & Technical Operations team.

Provided assistance to Deployment Engineers in planning, provisioning, maintaining, and troubleshooting CMTS and networking gear required to deliver cable modem service to their customers. Project Manager

March 2005 to September 2005

Motorola Avion Systems - Atlanta, Georgia

Applied engineering principles to the total implementation of services for one of Motorola's top ten customers, Comcast Digital Voice System Integration Project. Executed the build out of Comcast CDV, CMTS VOIP switch sites. Manage all aspects of system integration, procurement, installation, and testing.

Provided daily engineering updates and guidance to on-site engineering installation staff. Project managed the implementation processes of their point to point dedicated leased line, Frame Relay, Sonet & POC orders ranging from DS1, DS3, DS0, OC3, OC12, Cedar Point & Tellabs onto the Comcast Network.

Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.

Customer Project Manager II

August 2003 to March 2005

Level 3 Communications - Atlanta, Georgia

Defined project deliverables and monitored status of task. Collaborated with cross-functional teams to draft project schedules and plans.

Monitored team progress and enforced deadlines.

Developed new analytics tool to allow senior management to understand the impact of each project. Monitored team progress and enforced deadlines.

Worked with outside vendors and teams to develop voice and data wiring infrastructure. Senior Project Manager

December 1999 to March 2002

MCI/WORLDCOM - Atlanta, Georgia

Managed projects for Network Field Operations between cross market groups. . Lead the Field Operations group in End-to-End UAT testing of operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.

Manage the deployment, monitoring, maintenance, development, upgrade, and support of all Network systems, including routers, firewalls, Wide Area Network and peripherals associated with the Voice, Video and Data networks.

Designed, developed, managed, implemented and conducted training for the regional staff on the product releases.

Develop and implement all policies and procedures, including those for architecture, security and disaster recovery.

Manager Senior Technician IV

October 1995 to December 1999

WORLDCOM - Atlanta, Georgia

Education

Accounting and Business Management

WILBERFORCE UNIVERSITY - Wilberforce, Ohio

Professional Affiliations

Member of the Project Management Institute

Accomplishments

Executed the installation and optimized documentation of DS1, DS3, DS0, OC3, OC12 network hardware systems and communication links for MCI/Worldcom.

Managed deployment and installation of CMTS: Cisco (UBR & 10k), Arris (C4), Motorola (BSR) for Comcast.

Project Managed DOCSIS 3.0 network wide rollout out for Comcast.

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