Karyn Minchew, PMP

CONTACT INFORMATION:

Email: acta0r@r.postjobfree.com

Address: **** ** ***** ***** **. Bend, OR 97701

Cell: 541-***-****

Summary of

Qualifications

Results-oriented, reliable professional with an extensive project management and business management background.

Areas of

Expertise

Solid foundation in process improvement

Project Management for software solution implementations:

oAccounting software (ACCPAC, Great Plains, Oracle Financials, ADP, SAP);

oTelecom BSS/OSS software implementations: (Aptis, OMNIA, OASIS, AMDOCS, Cost Guard, ATT Wireless interface)

oUtility CIS software implementations

oHardware (physical moves, redundant-site deployments, disaster recovery plans, upgrades)

oIVR and POS Interfaces

oLoan Origination banking software (SAIL)

oTax Software Integration (Bill Soft)

oPrint & Mail and SAAS implementations

oSalesforce.com

oSharePoint

Technical writing, training documentation, and software release notes

Provide formal and informal training on software solutions and technology

Work with clients to obtain product feedback for future enhancements

Gather and document business and technical requirements

Utilize SQL and Excel for reporting and trend analysis

Reporting tools: Crystal, Business Objects, Cognos

Sales Support with RFP/RFI responses, including client presentations

Experience (intermediate-level) with MS Office Suite, including Project and Visio

Executive level status reporting and presentations

Exceptional problem analysis and resolution abilities

Excellent communication and team-building skills

Passionate about helping others achieve success

Strong sense of ownership and urgency; dependable and responsible

Client and account management

Experience

Sr. Implementation Project Manager

February 2015 – Present CHR Solutions, Sioux Falls, South Dakota

Went back to work for CHR Solutions in February 2015 in the same role I had previously. See below (2008-2011) for full job description.

Manage software implementations for utility and telecom clients

Project Manager

October 2011 – February 2015 Vertex Business Services, Bend, Oregon

Manage billing system implementations for utility companies

oEnsure project milestones are met on time and on budget

o Identify and manage critical path issues and action items, escalating when appropriate

o Create and maintain project plans, change control, risk management and project status communications with all stakeholders, including executive level management

Manage client relationships and expectations

Manage team of business analysts, developers (including off-shore resources), and QA personnel responsible for system implementations

Review final requirements with team and ensure deliverables are met

Provide reporting and analysis on project status

Work with team on project deliverables; system configuration, custom development, QA, training, data conversion, web self-care and IVR systems.

Recommend business process improvements for PMO delivery organization

Sr. Implementation Project Manager

May 2008 – October 2011 CHR Solutions, Sioux Falls, South Dakota

Manage software implementations for utility and telecom clients

o Ensure project milestones are met on time and on budget

o Identify and manage critical path issues and action items, escalating when appropriate

o Manage cross-functional project teams, including remote and off-shore resources

o Create and maintain project plans, change control, risk management and project status communications with all stakeholders, including executive level management

Work with client to identify business requirements for BSS/OSS systems delivery:

oCustomer account management and service order entry

oBilling and Collections

oAutomated provisioning of voice, video and data

oInventory/Plant Management

oField Service

oTrouble Management

oWeb Self-service

oIntegration for cell phone activations (AT&T)

Lead system integration and software testing phases (both internal and client)

Manage client relationships and expectations

Train and mentor other project managers/coordinators

Identify and recommend process improvements for PMO Implementations delivery

Account Manager

March 2007 – May 2008 Teres Solutions, Inc., Austin, Texas

Responsible for customer relationships including sales to existing accounts

Provide system training and post-implementation software support onsite for clients

Write business requirements, software release notes, training and process documentation

Director, Professional Services

June 2005 – March 2007 INTEC Outsourcing Services, San Antonio, Texas

Manage team of project managers, developers, and QA personnel responsible for system implementations and existing customer development projects

Personnel management, including hiring/firing, conflict management, employee development, team building, and performance reviews

Oversee development projects and software implementations according to SDLC guidelines

Provide high-level estimates for RFPs

Create and deliver presentations for quarterly visits with high profile clients

Develop departmental budgets and manage operations within guidelines

Manager, Professional Services

March 2005 – June 2005 INTEC Outsourcing Services, San Antonio, Texas

Manage implementation projects for new and existing sales

Create proposals and presentations for new sales opportunities

Lead team for CRM software selection and implementation

Director, Fraud Control – T-NETIX

December 2002 – February 2005 T-NETIX, Inc., Carrollton, Texas

Manage the day to day operations of the Bad Debt, Fraud, and Billing & Collection departments

Train new billing department personnel

Reduced bad debt by 30% in the first year of program implementation.

Use SQL queries to analyze data trends for further analysis

Create daily dashboard reporting for executive management

Personnel management, including hiring/firing, conflict management, employee development, team building, and performance reviews.

Develop departmental budgets and manage operations within guidelines

Project manager for web-based fraud control software installations

Work with IT to integrate IVR with Collections

Manage 3rd party vendor relationships

Assisted in the creation of the Corporate Disaster Recovery Plan

Consultant – T-NETIX

April 2002 – December 2002 T-NETIX, Inc., Carrollton, Texas

Perform internal audit of billing operations, making recommendations resulting in savings of over $1M per year

Analyze departmental procedures to implement logical control points for auditing and balancing of revenues within the billing system

Develop and document business processes and procedures

Manage the Billing department

Manage project to implement system enhancements and audit controls.

Director, Implementation Services

April 2000 – October 2001 PointOne Telecommunications, Inc., Austin, Texas

Manage Implementations, QA, Training, and Billing Operations departments

Develop requirements for billing system; lead team for vendor selection of billing and provisioning software

Project manager for billing system implementation involving integration with multiple 3rd party software solutions

Utilize SQL and Business Objects to develop reporting and analyze trends

Multi-million dollar project delivered under budget and ahead of schedule

Develop and document departmental processes and procedures for start-up

Personnel management, including hiring/firing, conflict management, employee development, team building, and performance reviews.

Project Manager

March 1999 – April 2000 OAN Services, Inc., Northridge, California

Project Manager for implementations of telecom billing systems

oManage project team including off-shore resources and 3rd party vendors

oCreate detail design requirements, including relational database design

oDocument test case scenarios

oLead testing efforts for system integration and user acceptance

oDelivered project under budget and on schedule

General Manager - NBE

October 1998 – February 1999 National Billing Exchange, Austin, Texas

Responsible for the day-to-day operations, financial management, customer relations, and software development of a billing services provider

Personnel management, including hiring/firing, conflict management, employee development, team building, and performance reviews.

Company was sold to OAN; managed shut down and transition of operations to OAN Services

Director of Billing Services - NBE

January 1997 – September 1998 National Billing Exchange, Austin, Texas

Managed departments responsible for finance, billing services, client relations, facilities, and human resources.

Manage billing department and system configuration

Produce monthly financials and cash management for day-to-day operations

Contract management:

oNegotiate contractual agreements with telephone companies and vendors

oEnsure contract and regulatory compliance for all agreements

Personnel management, including hiring/firing, conflict management, employee development, team building, and performance reviews.

Develop annual budgets and manage operations within guidelines

Human Resources Manager

January 1996 – December 1996 1-800 Service Partners, Austin, Texas

Interview and hire technicians for 24x7 technical support call center

Address personnel issues regarding discipline, FMLA, ADA, and COBRA

Responsible for payroll, benefits, and revenue reporting

Lead project to automate timekeeping and payroll with Kronos and ADP

Treasury Manager

October 1988 – January 1996 Capital Network System, Austin, Texas

Managed department of staff accountants responsible for cash management, payroll, financial analysis, revenue reporting, and billing operations

Develop and maintain domestic and international banking relationships

Lead accounting system conversion project (ACCPAC to Great Plains)

Assisted CFO on contract negotiations for banking and billing and collections

Personnel management, including hiring/firing, conflict management, employee development, team building, and performance reviews.

Develop department budgets and manage operations within guidelines

Work with department heads to merge and rollup budgets for entire company

Work with auditors to certify financial statements on an annual basis

Education

Austin Community College, Austin, Texas

Courses in Accounting and Computer Science

PMP Certification – PMI Member # 1435916

Miller Heiman Training Courses – Strategic Selling and Large Account Management

Rex Johnson’s University of Lending Course

Volunteer Work

Habitat For Humanity – San Antonio, TX. October 2005 to February 2006

Healing Reins – Bend, OR June 2011 to February 2013

PCTA – Bend, OR October 2015 to Current

Contact this candidate