Operations Management
Resume:
KEVIN P. SIEFKES
New Ulm, MN 56073
act97h@r.postjobfree.com
EXPERIENCED IN:
• Managerial Data Analysis and Strategic Planning
• Manufacturing, Food Service, and Hospitality Management
• Lean Manufacturing, Six Sigma, 5S, and 6P
• Leadership Skill & Organizational Behavior
• Recruiting, Mentoring, Coaching, and Succession Planning
• Site Selection, Analysis, Arc GIS, and ESRI
• Strategic Marketing Management
• Financial Accounting
• Human Capital Management, Coaching, and Mentoring
• Operations and Supply Chain Management
• CRM/CEM - Customer Relationship Management/ Customer Experience Management
• Process Improvement and Project Management
• KPI Management - Ensure accuracy of delivered Key Performance Indicators
• MS Office Suite
RECOMMENDATIONS
"Passionate & very detail oriented. Great asset to any company"
Jeff Otten, colleague
"Open minded & detailed oriented. Wealth of knowledge in International business & restaurants. Is result driven"
Dhyani D'Sauza, business partner
"Excellent addition to any firm. Moreover, he is an awesome people person. Knowledgeable, detail oriented, a go-getter. Extremely open minded."
Jeff Salerno, business partner
"A detail oriented leader who has a deep understanding of his responsibilities in any position he holds. Through my experience his wealth of knowledge and understanding of the hospitality and restaurant industry is outstanding; and is up to date with market trends, and technology. He has excellent customer service skills and the ability to share his extensive knowledge with others."
John Saint Anthony, business partner
Continued
PAGE 2 KEVIN P. SIEKFES
EXPERIENCE
Owner / Consultant
Phoenix Foods, LLC
9/18/2013 - Present New Ulm, MN
• Providing evaluations, suggestions, and coaching to management and executive teams. In areas of planning, marketing, budgeting, customer service, labor analysis, and training. Authoring a book focused on the differences of Leadership vs., Management and Training vs. Coaching; it is based on the Hospitality industry.
Operations Manager/ District Manager
Hardee's New Ulm, MN
7/1999 - 9/2013
• Manage $13m P&L, led teams to double digit percentage increases every month for 7+ years thru the recession. Coached multiple restaurant teams for sales, profit and customer satisfaction increases, lowered turn over rate by training employees, and lowered on hand inventory. Provide quality, HACCP, customer service and cleanliness to exceed customer expectations. Responsible for all areas of business. Increased number of restaurants from 4 to 11 in 3 years (one store from $720k to $1.2 mil AUV); created detailed business plans for 9 more restaurants in next 3 years. Webmaster for www.harmarfoods.com
Store Opening Manager
Dollar Tree Stores New Ulm, MN
7/1/1993 - 3/1/1999
• Opening Store manager, set and organized entire store. Hired and developed team; including coaching and mentoring management to take over after training period.
Plant Manager
Coleman-Powermate Inc New Ulm, MN
7/1/1993 - 3/1/1999
• Manage $22m P&L, develop and recommend budget, process improvements, initiated Six Sigma, 5S, 6P, and ISO 9001. Member of safety, and health committees.
EDUCATION
Bachelors Degree (incomplete)
Major: International Business Management
Mankato State University, MN US
Associates Degree
Major: International Business Management
Vermilion College, Ely, MN US
Major: Communications / Security
U.S. Army, DC US
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