SUSAN AMERO, RN, CNOR

*** ********* ***** *********, ** 53149

262-***-**** act96l@r.postjobfree.com

CAREER SUMMARY

Highly accomplished, innovative professional with over 25 years of experience in surgical services management. Proven ability to develop and implement strategic plans, quality standards, and performance metrics that improve patient outcomes and optimize operational efficiency. Excellent project manager with superior organizational, analytical, and leadership skills. Builds and leads high-performing teams that consistently exceed expectations and achieve daily objectives. Thrives both independently and in collaborative, team-oriented work environments.

Areas of Expertise

Project Management • Operations Management • Cost Controls • Budget Development

Staff Retention • Employee Development • Personnel Management • Process Improvement

Performance Optimization • Team Building • Cross-Functional Leadership • Quality Management

PROFESSIONAL EXPERIENCE

ProHealth Care (Waukesha Memorial Hospital), Waukesha, WI 2001 – 2015

Business Manager – Surgical Services (2011 – 2015)

Coordinated key aspects of daily business operations for the Surgical Services division, including financial marketing planning, business development, clinical excellence, and operational efficiency. Collaborated with clinical managers and physicians to inform the development of strategic long-term objectives. Trained and managed high-performing, independent teams with 100% staff retention across three departments and 13 FTEs.

● Maintained 100% compliance with newly developed process for reconciling surgical and anesthesia charges.

● Averaged $445K under budget across all managed business units, including $500K under budget for expenses and over budget for gross revenue within the Day Surgery division.

● Achieved a 75% reduction in errors and 100% improvement in business satisfaction authenticated case request orders by establishing an effective partnership between medical staff and scheduling offices.

● Minimized orthopedic costs by $180K by closely monitoring the cost per case by specialty and physician.

● Realized a $500K inventory cost savings and an $85K reduction in wasted supply costs by developing and implementing a “Hand-Held” project for surgical inventory management with Central Supply and Distribution.

Surgical Services Manager (2001 – 2011)

Presided over all clinical and operational functions for the Surgery Scheduling, Surgery, PACU, Anesthesia, Instrument Processing, and Distribution departments to optimize operational performance and clinical quality. Led the development and implementation of Clinical Ladder for Surgical, Anesthesia and Distribution Techs. Instrumental in driving staff productivity across all surgery departments by 5% through the collaborative development of cross-training program for Waukesha Memorial Hospital and Oconomowoc Memorial Hospital.

● Chaired the SCIP Quality Team; ranked Top 10% for all quality SCIP measures and Team Time Out metrics.

● Increased First Case of the Day on-time starts to 90% (all cases to 75%) as a leader on a surgical project.

● Eliminated $166K in inventory costs by redesigning processes for an inventory reduction project.

● Identified over $650K annually ($1.3M in 2010) in cost savings as the Surgical Value Analysis Chair.

● Improved Physician Satisfaction for 97.6% of first-time requests by comprehensively revamping the Surgery Block Scheduling Guidelines and implementing a Work-In-Room design.

● Efficiently allocated workflow for 105 FTEs (150 total staff) with 12 direct reports and 98% staff retention.

United States Navy, Bethesda Naval Medical Center, Bethesda, MD 1987 – 2008

Director for Surgical Services (OR, PACU & Day Surgery) (2003 – 2008)

Provided strategic operational guidance for surgery, ambulatory surgery, and PACU departments delivering direct care for veterans wounded in Operation Iraqi Freedom and their dependents. Routinely provided medical services for 30 dependents and five returning wounded veterans each month.

SUSAN AMERO, RN, CNOR

Page 2-262-***-**** act96l@r.postjobfree.com

PROFESSIONAL EXPERIENCE (CONT.)

United States Navy continued…

Director for Surgical Services (OR, PACU & Day Surgery)

Designed the department’s first comprehensive orientation manual for educating and training new hires.

● Succeeded in reducing turnover time by 67% (30 minutes to 10 minutes) across the surgery department.

● Recipient of the Unit Commendation Medical for Excellent Service based on unit efficiency and quality of care.

● Directed 90 service members and three direct reports with a 100% retention rate over five years.

Additional Titles in the US Navy:

Training Officer Fleet Hospital

Officer in Charge – Unit Level

Department Head of Surgery

Director of Surgery

Director of Surgery and Officer in Charge

Perioperative Nurse

Master Navy Educator

CPR Instructor Trainer

Trauma Nurse Corps Course Instructor

Training Officer – Unit Level

Instructor and Surgery Department Head

EDUCATION & CREDENTIALS

Bachelor of Science in Nursing

University of Iowa, Iowa City, IA

Registered Nurse (RN)

Wisconsin Department of Professional Regulation

PROFESSIONAL DEVELOPMENT

Certified Perioperative Nurse (CNOR)

Financial Management Certificate

Certified in Lean / Six Sigma

PROFESSIONAL AFFILIATIONS

Association of Operating Room Nurses (AORN) – Wisconsin Chapter

American Legion Post 375 – 26-Year Member

Contact this candidate