Josiah Nguyen act961@r.postjobfree.com 206-***-****

Objective

To acquire a position in the Information Technology field to utilize my skills, training and certification to provide excellent desktop services.

Skills

•A+ Certified Computer Technician - 2015

•Proactive and effective in a fast paced IT environment

•Possess the ability to research and analyze information to complete assigned projects

•Maintain and demonstrate effective learning style

•Good communication and interpersonal skills

•Strong as both a team member, and an independent worker

Experience

Boeing/Dell (Contract 3 months) January 2016 – March 2016

Manufacturing Line Support

•Monitor factory floor and flight lines to provide desktop side support.

•Reimage corrupted computers, rebuild user profiles and correctly install software to ensure business functions.

•Interface directly with customers, inquire about issues with the PCs, troubleshoot or replace hardware as needed in front of customer.

•Experience with HP Service Manager/ Dell's ticketing system, ensure ticket is fully documented with the issue and resolution.

Centennial Job Corps October 2014 – November 2015

Computer Technician

•Train in the installation, configuration, optimization and use of Microsoft Windows XP, Vista, 7, 8 and 10 Operating Systems.

•Install, upgrade, configure, replace, and maintain desktop and laptop hardware and peripherals.

•Keep accountability records of equipment, work and repairs.

•Train in configuring basic PC and network security policies.

•Train in the use of Microsoft Office and use of DOS command line utilities.

•Observe basic ESD safety policies.

Training

•Centennial Job Corps 2014 - 2015

•CompTIA A+ Certification, IC3 Certification and OSHA 10 Certified

Education

Chief Sealth High School 2009-2013