Marc Morrison

425-***-**** act915@r.postjobfree.com 1216 199th St. SW, Lynnwood, WA 98036

IT Management

Resourceful, results-oriented IT manager with more than 20 years’ experience managing projects and creating and administering new initiatives designed to meet organizational objectives. Extensive experience managing teams and working collaboratively with diverse colleagues and clients from all levels of the organization. Broad background includes technical management, technical understanding, analyzing information, project management, IT budgeting and procurement, defining information architecture and assessing usability, overseeing system integration, problem solving, coordination, strategic planning, quality management and administering networks in multi-disciplinary teaching and research environments. Highly proficient in supporting faculty, staff, student, and researcher use of technologies; excel in customer service and relationship management, leading and directing staff in a dynamic and complex environment., Change management, ITIL v3 Foundation Certified.

Key Strengths:

Project & Operations Management Research & Development IT Strategic Planning & Execution Problem Resolution

Cross Functional Leadership Network Administration Troubleshooting Procurement

Program Development Technology Leadership Staff Training & Development Testing Budgeting

Team Development Process Improvement Requirements Definition Technical Support

Professional Overview

Manager of Information Technologies, University of Washington, College of Forest Resources 2003-2015

Achievements:

Planning - Provide strategic planning, development, management and support of schools technological resources. Develop, execute and maintain standards and policies for use of network resources. Manage devices in numerous school sites. Continually update management’s knowledge of technological advances in computing and emerging technologies; encourage and facilitate staff development on these topics. Manage and mentor IT staff, conduct coaching and guidance in assessing training needs, achieved top ranking in performance reviews. Served on the University IT Directors committee. Ensure staff efforts are focused on user priorities and provide a level of excellence in customer service.

Budget/Procurement - Responsible for procurement of hardware, software and data communications including servers and networks. Maintain relationships with vendors and industry technology groups. Developed and controlled a technology budget. Maintain physical equipment and documentation for asset control management, inventory and surplus.

Process Improvement – Created a website to assist search committees with faculty hiring. Implemented a ticketing system to provide user support including metrics reporting. Utilize remote software access programs to troubleshoot and reconcile user issues. Created technology grant course for students to procure university project funding. Changed printing systemss seeing a drop in printing costs of over 10%. ITIL Certified.

Senior Computer Specialist, University of Washington, College of Forest Resources 2000-2003

Achievements:

Manage a network of windows servers and desktops and performed complex system programming duties including installing system-level software and writing, modifying internal/technical documents. Working with end-users to address desktop support issues, managing desktop security, address network and interoperability needs. Work with a heterogeneous environment.

Responsible for procurement of hardware, software and data communications including servers and networks. Maintain relationships with vendors and industry technology groups. Developed and controlled a technology budget. Maintain physical equipment and documentation for information technology assets, inventory and surplus.

Education

North Coast Computer Networking Santa Rosa, CA. Computer Service Technician and Novell Training

Los Angeles Pierce College Woodland Hills, CA. Completed course work toward an AA degree in Accounting/Business Administration

Training\Skills

ITIL certified, EDUCAUSE Institute Management Program, Microsoft HigherEd technical conferences, University of Washington Strategic Leadership Program, University of Washington IT Leadership Training, Microsoft Exchange, Microsoft SQL training, Dell certified technician, Apple technician, installing, maintaining, troubleshooting, programming and performing system administration of audio video display systems. asset management, software licensing management, vendor management, strategic planning, disaster recovery, security, Novell Certified Engineer, Novell 4.x & 5.x Advanced Technical, Cisco Router Configuration, 3COM Corebuilder and SuperStack, Internetworking & Troubleshooting TCP/IP, A+, VMware 5.5, Active Directory Administration, Help Desk Administration, Helpdesk tracking systems, Troubleshooting & repairing Apple & pc’s including tablets and smartphones, Manage a staff of 10, Manage a enterprise of over 600 devices and users across WA state. Backup and disaster Recovery, Proven ability to work under stress and ambiguity, excellent customer service skills, organized, self-motivated, team orientated, excellent work ethic and attendance record.

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