Jennifer Spishak

***** ******* *** *******, ** **042

805-***-**** act8sf@r.postjobfree.com

OBJECTIVE

To obtain a position inside your company using my knowledge, experience and hopefully grow with an incredible company that I can retire with.

EDUCATION

Simi Valley High School, graduated 1992 Simi Valley, CA

Conejo Valley Medical Billing & Coding Certification, 2016 Thousand Oaks, CA

NCCT Certificate, 2016 Thousand Oaks, CA

EXPERIENCE

Bank of America Simi Valley, CA

Default Servicing Complaints Officer June 2013- December 2015

Process, create trial and perm modifications

Work with Investors and Mortgage Insurance to gain approval

Collecting on payments

Complete per modification and mail to customer

Repurchase or write off loans

Roll out new system

Submit monthly reports to management

Train new hires

Help create process and manuals

Simi Valley, CA

Operations Senior Analyst October 2011- June 2013

Analyze to determine if borrower(s) qualify for a short sale and negotiate the loan

Handle the escalation, customer care queue to insure BAC is within compliance

Postpone sale dates

Handle fraud cases

Submit weekly and monthly reports to management

Managed a team of 10 people

Train new hires

Help create process and manuals

Henderson, NV

Loan Specialist Senior April 2010 – October 2011

Travel to open and train new sites

Meet Borrower (s) face to face to go over all workout or liquation options

Updated financials, submitted a complete package and monitored escalated file

Process modifications

Handled escalated issues

Assist with the front desk when needed

Assist with underwriting when needed

Submit daily, weekly and monthly reports to Management

Managed a team of 32 people

Train new hires

Help create process and manuals

Prudential Americana Group Las Vegas, NV

Brokerage Operations Manager November 2008- August 2009

Cleaned all back log to get Company back within compliance

Entered listing, listing sold, sale files, change orders, withdrawals and expires

Work with all Branch Offices once a week to go over any new procedures

Made sure all production, closing complete and that files have been audited

Contact the Agent or Title if we need anything for the closing file

Cut check or wire to all parties

Submit weekly and monthly reports to management

Managed a team of 14 people

Train new hires

Help create process and manuals

Las Vegas, NV

Short Sale Manager March 2008- November 2008

Assign RELO leads to Agents

Ordered signs, flyers, opened escrow, assigned to Agent and placed in the MLS

Handled all change orders, withdrawals and expired listings

Submit short sale package to Lenders and Negotiated for the Seller(s)

Closed escrow along with the Agent and made sure file was in compliance

Cut check to all parties

Submit weekly and monthly reports to Management

Managed a team of 24 people

Train new hires, Agents and Sellers on all workout options available

Help create process and manuals

Las Vegas, NV

Sales Operations Coordinator February 2007- March 2008

Handled reservation, deposits through the launch process and covert to contract

Work closely with the Sales Manager during the launch process

Review all files for deficiencies and get corrections made

Submit daily, monthly reports to the Sales Agents, Management, Title and Developer

Deposit checks and make sure account balances each day

Make sure Prudential has a file on all contracts

Assist the Sales Team and receptionist when needed

Managed a team of 46 people

Train new hires

Help create process and manuals

Quality & Custom Loans Ventura, CA

Underwriter & Processing Manager August 2004- February 2007

Processed, Funded and Underwrote hard money loans

Reviewed appraisal, credit, loan application, disclosures and title report

Started the Underwriting and Correspondent Division

Managed pipelines

Cut checked to Loan Officers & Title Companies

Helped with payroll and new hire orientation when needed

Submit state and 3rd party report each month

Submit daily, weekly and monthly report to management

Managed a team of 16 people

Train new hires

Help create process and manuals

COMPUTER SKILLS

Word, Excel, Power Point, Internet, Lotus Notes, Home Base, Edge, Lamp, Home saver, Workout Package Tracking, Planet RE, Encompass, Imminent Default, Profiler, Equator and Loan Portal.

CHARITY WORK

Volunteer, Homeless Shelters

Volunteer, Bank of America & Disney

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