VA Resume

FREDERICK GERVACIO

Chantilly, VA 646-***-**** act86e@r.postjobfree.com

QUALIFICATIONS SUMMARY

Computer and network services professional with extensive training in configuring and installing LAN, Wi-Fi, mobile device management, desktops, laptops, printers and peripherals. CompTIA A+ and Network+ certified. Valid NYS driver’s license. Bilingual in the Spanish Language

TECHNICAL SKILLS

Networking: Active Directory fundamentals; DHCP and DNS Server; Group Policy management fundamentals; 802.11/ PAN/LAN/ design, configuration, and troubleshooting; Remote Desktop assistance; VPN

Software: Windows 8 & 7; Apple iOS expert user; MS Office 2013/2010; Google Apps; Oracle Enterprise Software; VMware Workstation; Photoshop CS5, Service Now

Hardware: Data encryption, backups, recovery, cleanups, and images; Mobile Device troubleshooting; PC/Laptop maintenance; Network Printer troubleshooting; Networking Cable management

EDUCATION

PER SCHOLAS, BRONX

Apr 2015-Jul 2015

Computer Technician Training - Comprehensive IT curriculum incorporating a unique combination of formal instruction and hands-on activities in a real-world working environment

BERKELEY COLLEGE, NEW YORK, NY

Bachelor of Science Degree (B.S.) Major: Information Technology Management, Jun 2015

WORK EXPERIENCE

FORDHAM UNIVERSITY, BRONX, NY

Help Desk Support, Jan 2015 - Present

Provide phone support to users.

Maintain records of all incoming call in the ticketing system.

Repair and maintenance of equipment and as well students’ laptops.

Process special order of new equipment.

Virus and Spyware removal

Installation of printers, peripherals and drivers.

SCHOLASTIC CORPORATION, NEW YORK, NY

Help Desk Support, Nov 2015 – Jan 2015

Provide user support and software deployment to more than 5000 employees though Microsoft SCCM

Responsible to create/modify user account, security groups, and distribution list in AD to protect company proprietary information

Use Service Now to track ticket progress and enter updates to have on going record of case activity until resolution is reached and ticket closed

Handle inbound calls for approximately 9,000+ Scholastic national and international staff users.

COLUMBIA UNIVERSITY, NEW YORK, NY

Help Desk Support, Aug 2015 – Nov 2015

Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities

Maintained daily request on ticketing system

Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

BERKELEY COLLEGE CAREER SERVICES, NEW YORK, NY

IT Support / Administrative Assistant, Apr 2013 – Jul 2015

Provided support to Windows Exchange issues, setup and maintenance

Orchestrated troubleshooting initiatives for laser printers due to paper jams and connectivity issues

Prepared and analyzed reports for senior management using corporate database

Organized extensive file system; maintained records and directed communications

SENIOR PLANET, NEW YORK, NY

Desktop Support Intern, Jan 2013 – Apr 2013

Oversaw the daily performance of computer systems

Answered user inquiries regarding computer software or hardware operation

Set up equipment for employee use, performing or ensuring proper installation of equipment

Performed troubleshooting operations for all printers and checked for related issues

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