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Customer Service Quality Assurance

Location:
Sterling Heights, MI
Posted:
April 06, 2016

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Resume:

Ibrahim Paulos

**** * ****** **** **

Phoenix, AZ 85085

586-***-****

act85i@r.postjobfree.com

Objective

To secure a linguist position within the Department of Defense. It is my objective to utilize my linguistic skills and assist the Department of Defense in accomplishing its operational objectives as it relates to translation.

Experience

L3 Communications - Iraq March 2008 – January 2011 CAT III Linguist / L3 ID # 1444758 / Current TS SCI. Served in multiple areas of operations in Iraq with the United States Military preforming duties as a translator. Translation duties included but were not limited to - translation of sensitive documents, translation of real time (actionable) intelligence, and translation of voice cuts. Gained valuable operational experience while working directly with U.S. Military personnel to accomplish mission essential objectives. Conducted over 1000 hours of voice translation. Most recent translation duty way critical to the I.O.C.G’s mission in Balad, Iraq. Morris City Casino – Detroit, MI June 2001 – January 2008 Preformed duties of dealer in accordance with casino regulations. Continually managed and was held accountable for large sums of money up to $250,000. Excelled in customer service while working with large numbers of the general public. Acted as integral part of the casino team to ensure smooth operations while serving 1000’s of customers. IBM – San Jose, CA June 1996 – January 1999

Served as team member on the equipment assembly line. Main duties consisted of the assembly of computer chips. Continually achieved quality assurance standards set forth by IBM. Learned valuable product testing methods that brought a new meaning to the term “attention to detail.” Defense Language Institute – Monterey, CA September 1995 – January 1996 Served on a small team of instructors teaching Arabic to members of the U.S. Military. Learned and practiced basic military “standard operating procedures.” Bank Auditor – Baghdad, Iraq January 1979 – January 1992 Conducted bank audits of five large financial institutions in Baghdad, Iraq. Reviewed bank transcripts, balance sheets, deposits, and company records. Reported directly to the regional manager of compliance, and served as a trainer for new employees in the department. Education

Iraq National University Class of 1973

Earned United States equivalent to a B.S. in Accounting with a minor in applied science. 2

Skills

Fluent in Arabic, English, Chaldean, and Kurdish = Culturally Aware Deep understanding of U.S. Military Operational Procedures = Tactically Valuable Multiple years experience in many forms of translation = Skilled Linguist Proven loyalty and dedicated worker to any organization in which I belong = Team Player Excellent Communication and People Skills = Easy to work with



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