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Manager Customer Service

Location:
Westerville, OH
Posted:
April 04, 2016

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Resume:

Walter J. Kalinowski act7v6@r.postjobfree.com

Linkedin.com/in/walterkalinowski

Operations Leader

Change Management Continuous Improvement Strategic Planning Six Sigma Green Belt

Professional Accomplishments

Achieved a $1M training cost reduction with 42% changeover of operations team by leading a cross-functional team and utilizing lean manufacturing techniques and kaizen events.

Reduced shift performance variation from 5.1% to 2.7% and overall performance up to 95.7% from 90.3%.

Led safety culture change to the lowest ORIR in company history with a 25% reduction in recordable incidents.

Recipient of the ITT Silver Ring of Quality Award for Outstanding Personal Contribution to Corporate Quality.

Relevant Experience

Boerhinger-Ingeheim, Columbus, Ohio Aug 2010-Jan 2016

Operations Leader – Certified Coach

The Boehringer Ingelheim group is one of the world’s top-20 leading pharmaceutical companies. Headquartered in Ingelheimam Rhein, Germany, it operates globally with 142 affiliates in 50 countries and has more than 41,500 employees.

Direct up to 25 employees in the packaging of brand product on five packaging lines

Achieved 417 days OSHA free safety record

Earned a 5.9% Zero Defect rating vs a 9.9% target.

Owens Corning, Newark, Ohio 2004-2009

Operations Leader, Pipe Insulation Business 2005-2009

Directed tactical operations in the annual production of 19M+ pounds of pipe insulation in a union environment.

Led more than 160 employees in 3 unions (GMP, IAM, and IBEW).

Achieved $11M in EBIT driven by 15 kaizen/continuous improvement events by involving 35% of the workforce in waste elimination initiatives.

Co-Chartered Leadership Steering Team to set priorities for the entire facility.

Operations Supervisor 2004-2005

Led the operations of 100 associates in the manufacturing of insulation in Owens Corning’s largest facility.

Implemented a Leadership Team to drive safety, quality, and engagement and productivity of operations.

Produced a 12.6% throughput increase within one year.

Martinrea Industries, Dexter, Michigan 2003-2004

Assistant General Manager

Directed the daily operations of a start-up facility in the manufacture of fuel and brake bundles. Managed profit & loss goals and a $28M budget.

Facilitated the successful launch of 4 key Ford accounts valued at $18Million.

Drove the implementation of Focused Factory and 5S Visual workplace methodology while spearheading equipment installation and line supervision.

ITT Industries, New Lexington, Ohio 1998-2003

A $95M manufacturer of fabricated metal products and assemblies utilizing plastic and metal components and double and single wall tubing for automotive markets. A division of $500M Fluid Handling Group.

Production Manager 2000-2003

Provided leadership to 500 production and support employees in manufacturing of fuel and brake bundles for OEM customers, primarily General Motors and Ford Automotive Assembly plants. Plant operated in a JIT manufacturing mode with three shifts in a union environment.

Drove the reduction of outgoing premium freight costs from $12K to $500 monthly.

Captured cost reduction opportunities totaling $876K in 2002 and $1M in 2003.

Led team building development for all associates promoting continuous improvement resulting in overall inventory reduction from 48 days on-hand to 1 day on-hand over 3 years ending in 2003.

General Foreman 1999-2000

Scheduled and led 16 production supervisors on three shifts. Guaranteed daily production process met quality standards. Assured 100% customer satisfaction with products.

Member of environmental management process team earning ISO14001 accreditation.

Initiated training to provide consistent quality products earning facility’s QS9000 accreditation.

Production Supervisor 1998-1999

Supervised new product program from initial start-up to production (General Motors Trucks GMT800).

Led 75 associates in daily activities of producing fuel bundles.

Promoted to General Foreman after safety and operational improvements resulting in annual savings of $670K.

Education/Training

Bachelor of Science, Political Science

The Catholic University of America, Washington, D.C.

Ford Motor Company’s Site Focused Lean Deployment and Value Stream Workshop

Steven Covey’s 7 Habits of Highly Effective People Leadership Workshop

Endorsements

Operations Leader – Certified Coach Boehringer-Ingelheim

"I have the pleasant opportunity to work with Walter at Boehringer-Ingelheim Roxane. Walter is an intelligent individual, who is willing to take the lead in situations when required. His ability to lead, motivate, and coach others have been unparalleled given that his teams consistently produce in operations. I feel Walter is the ultimate leader in that, no one wants to leave him and he gives great direction with the follow through that one would expect from a great leader. I personally look forward to his teachings / advice as I start my new career as a coach/supervisor. His judgement has been important factor on several occasions as we, as a company, have grown over the past year. I would highly recommend Walter in any management position he may find himself in.

Matthew R. Jones, reported to Walter at Boehringer-Ingelheim.

Operations Leader Owens Corning

“During our work together over the past several years, I have seen the successful impact that Walter's talents and drive have on an organization. Walter's ever-positive attitude and say-do style of leadership delivers tangible business results in a trustworthy manner that is appreciated by the team he leads and his leaders. He cares tremendously for those around him and is constantly seeking to tackle whatever challenge is necessary to remove barriers that stand in his or his team's way of delivering successful business results. Walter is a tremendous asset to the Company for which he works.” July 7, 2009

Adam Bayer (act7v6@r.postjobfree.com), Pipe Insulation Plant Leader, Owens Corning in Newark, OH

Managed Walter at Owens Corning

“Walter is a tremendous leader of people that has an unparalleled ability to build engagement of employees and drive them to a result. I have witnessed him bring an organization into alignment and accomplish goals that were deemed unattainable. Walter is a true asset to have on any management team.” July 22, 2009

Dave Hokens, Global Support Engineer, Owens Corning

Worked directly with Walter at Owens Corning

Production Manager ITT Industries

“Profitable organizations are built through leaders who can organize result oriented teams. Only a very small percentage of these leaders would have the ability to keep their team motivation at a continuous optimum level, lead by example and deliver on targeted goals many times over, creating highly successful organization. Walter K is one such rare example and I had the fortunate experience of working with him in ITT automotive parts manufacturing division through an era of such transformation.

Walter, who was the Production Manager of the flagship facility of ITT in Ohio was undoubtedly one of the key players of the team that achieved (in fact beat) all company set targets for productivity and bottom line margins. Walter is as dynamic a manger one would come across on the shop floor, as much of an exited and energetic manager in board meetings to communicate and secure agreements on game plans for the team.

I would recommend Walter without hesitation for any challenging assignment as the energy he brings to the team is contagious and the always can-do attitude and leadership qualities he possess are hard to find for executives with the aim to build a resilient organization especially in these tough global industrial and economic conditions.” August 21, 2009

Mehdi Hasnain, APQP Champion, ITT Industries - Fluid Handling Systems

worked directly with Walter at ITT Industries

“Walter is a results oriented manager with team building and leadership skills. During the time we worked together, he was instrumental in the success of many process improvement projects which resulted in considerable cost savings and profit improvements. I wholeheartedly recommend Walter as a valuable asset to any organization.” July 9, 2009

John Zavacki, Quality Manager, ITT FHS

Worked directly with Walter at ITT Industries



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