Ashley Cotton

**** *** ******* **** ** Apt. ***

Huntsville, AL 35806

256-***-****

act7jx@r.postjobfree.com

Objective

Seeking full time employment in Customer Service with a company that can offer the ability for advancement and new learning opportunities.

Skills

More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems

Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word, and Power Point Presentation

Ability to train, motivate, and supervise customer service employees.

A team player

Education

Pell City High School

2006 Graduated

Northeast Community College

2008 -2009 General Elective Classes Completed

Experience

Alaserve Hoover, AL 2014

Process Server

The primary objective of a process server is to serve legal documents issued by the Courts to include Subpoenas, Summons and Complaints, Small Claims, court orders and any other documents issued by Circuit, District or Probate Courts.

Allstate Insurance, Higdon Agencies, Guntersville, AL 2013-2014

Customer Service Representative

Work with 18 sales professionals covering 2 states (Alabama and Tennessee)

Support sales reps in opening new accounts and upgrading existing service.

Quickly and effectively solve customer challenges.

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Larry Roberson, Property Inspector, Albertville, AL 2012-2013

Data Processor

Updated and completed invoices for area businesses following insurer guidelines on a timely basis

Attained and exceeded every quality and productivity benchmarks

Assisted in conducting visual inspections of properties to determine if property is up to government policy and procedure.

I am currently employed Part time with Allied Barton Security and Guest Services.

REFERENCES AVAILABLE UPON REQUEST

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