DAWN M. ANDERSON **** Galloway Terrace Winter Haven, FL 33881 863-***-****

act6wx@r.postjobfree.com

OBJECTIVE: A position allowing me to utilize present skills as well as provide opportunities for growth into a

Leadership and/or management position

PROFILE: Positive Office Manager as well as a Seasoned Retail Operational Representative with more than

25 Years of experience providing customer service management, administrative support and complete

Operational knowledge and management for consumer retail businesses

CORE COMPETENCIES:

Project / Installation coordination

Administrative AR, AP, Payroll

Staff / Office Management / Telephone Communications / Office Procedure Development

Cost Control / Reduction Meetings / Special Events Coordination

Customer Service / Client Cultivation / Management Strategies / Staff Training & Development

Special Order Sales/ Processes / Merchandise Management and Credit Policies

Multi-million freight Handling, Claims and Policies / Inventory Control / Auditing

Merchandise Product Knowledge / Merchandising for sales / Merchandise Assembly / Install

Vendor Policies and Cultivation

Logistics coordination via LTL, FTL, Parcel

PROFESSIONAL EXPERIENCE:

REDI CARPET SALES OF FLORIDA, INC. – OFFICE MANAGER 03/2013 – 12/2015

Office managements / controls / Telephone communications

Detail order entry / Quality assurance / Customer Service

Inventory control / auditing / work processes auditing

Create and transmit purchase orders / Accounts receivable/payable

Payroll / Sub-Contractor Billing / Facilitate programs with vendors

Shipping / Receiving via LTL, FTL, Parcel

Maintain document control / scheduling & processing / Invoicing

US INSTALLATIONS GROUP INC. GENERAL MANAGER 01/2006 - 10/2011

Installation/product Manager / Maintain document control, scheduling & processing

Create and transmit purchase orders / Accounts receivable/payable

Inventory control / auditing / work processes auditing

Detail order entry / Quality assurance / Retail Customer Service

Office managements / controls / Telephone communications

Organize and Coordinate Commercial and Residential Product Installations

Monitor Job Progress / On Site Project/installation Inspections

Payroll / Sub-Contractor Billing / Facilitate programs with vendors

Shipping / Receiving via LTL, FTL, Parcel

HOME DEPOT INC., WINTER HAVEN, FL. 1992 - 6/2005

Return to Vendor (R.T.V) Representative and peer over seven stores

Processing damaged and/or defective merchandise for credit

Safety / In-focus captain for six years / Monitor hazardous materials cabinet, log, and files for 3E

Managed Shipping / Receiving via LTL, FTL, Parcel shipments

Maintain document control, scheduling and processing / Detail order entry / Freight claim processes

Create and transmit purchase orders / Accounts receivable/payable

Inventory control / auditing / Work processes auditing / Call Center Operator and Management

Office managements / controls / Processing credit applications

EDUCATION:

Manatee Community College Bradenton, FL 1989 - 1990

Manatee High School Bradenton, FL 1985 - 1989

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