communication, leadership, result orientated

MONITA DUTT A/P HARPAJAN SINGH

SEEKING FOR BANKING JOBS

COMPETENCIES OVERVIEW

Banking Operations:

Managing banking operations inclusive of implementing short/long term plans; managing teams with focus on excelling business targets & service delivery metrics

Following the process/procedure of the bank & ensuring compliance to rules and regulations of the bank including latest circulars & notifications.

Implementing policies / procedures for all around development of the bank as well as reducing overall cost to the bank through various means.

Client Relationship Management

Managing customer centric operations forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms with minimum TAT.

Managing the overall functioning of process identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.

Interfacing with clients for understanding their requirement and cultivating relations with them for customer retention & securing repeat business.

Team Management

Leading, mentoring % monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual & group targets.

Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance among team members.

PERSONAL PARTICULARS:

Address: 286-B Jalan Temiang,

70200 Seremban,

Negeri Sembilan D.K.

Email address: act5gh@r.postjobfree.com

Age : 23 years Date of Birth : 14th March 1993

Nationality : Malaysian Gender : Female

Marital Status : Single I/C Number : 930***-**-****

Permanent Residence. : Malaysia Physical : Excellent

Contact no. : 018-*******

EDUCATION DETAILS

DATE SCHOOL / CERTIFICATE

2000 - 2005 SK. Dato Klana Maamor, Seremban

2006 - 2010 SMK. Puteri, Seremban

Completed Sijil Pelajaran Malaysia (SPM)

2011 - 2012 Nilai University

Completed Foundation in Business

October 2012- Current year Nilai University

Bachelor of Business Administration (Hons) in Finance

Jan 2015- May 2015 Internship in Public Star Service

EXTRA-CURRICULAR ACTIVITIES:

Year

Level

Event

2001

National

Drawing & coloring contest

2003

District

Sports MSSMDSU-Shot put

2003

International

PPPM- British Council Malaysia

2004

National

Bakat Kepanduan in Pahang

2005

District

Hockey Competition MSSDSU

2005

National

Pesta Tunas Puteri in Selangor

2006, 2007

National

Frienship Trail- Selangor, Terengganu

2006,2007

State

11th/12th Senior Citizen Jogathon Run

2007

International

North Pole Expedition 2006/2007

2008

State

Award- Friendship Trail

2009

National

Hockey Asia Cup 2008 & Hockey World Cup 2009

2010

National

Queen’s Guide 2010 Award

2010

International

World Thinking Day, Singapore

2010

International

Centenary Friendship Adventure Malaysia & Jaffna, Sri Lanka

2011

State

Centenary Leader’s Camp

2013

International

World Thinking Day, Selangor

2015

International

Gifts for Change at Sangam World Centre, India

LEADERSHIP SKILLS:

2003 - 2005 Prefect, SK Dato Klana Maamor

2005 Captain of Girl Guides, SK Dato Klana Maamor

2006 - 2008 Class Monitor, SMK Puteri, Seremban

2010 Captain of Girl Guides, SMK Puteri, Seremban

2011- Current year Young Leader of Girl Guides of Malaysia

WORKING EXPERIENCE:

Employer: Pure Entertainment Events Sdn Bhd

Duration: 2010 – 2011

Description: Finance Executive.

Employer: Public Star Service Sdn Bhd

Duration: January 2016 – May 2016

Description: Internship

COMPUTER SKILLS:

Microsoft Word, Power Point, Internet

LANGUAGE PROFICIENCY:

Spoken Written

English Excellent Excellent

Bahasa Malaysia Excellent Excellent

Hindi Excellent -

Punjabi Intermediate -

CORE STRENGTHS:

Multi-tasking capabilities with strong ability to plan, prioritize and manage complex task under aggressive timelines

Willingness to learn, enthusiastic, resourceful and trainable graduate with good academic background and self-motivation

Strong leadership traits, “team player” attitude and sharing spirit

Soft skills that includes good interpersonal and communication skills

Problem solver with determination for success

Fast learner and very observant

Hardworking and result oriented

REFERENCE:

Danesh Dev Biaspal,

Senior Manager of Marketing, Pure Entertainment Events Sdn Bhd,

NO.5, Jalan Koop 4D Taman Cuepacs Batu 9 Cheras,

43200 Cheras, Selangor Darul Ehsan, Malaysia

Telephone: 016-*******

Amitha a/p Balachandran,

Human Resource Executive, Public Star Service Sdn Bhd,

Lot Baru 2509, Jalan Haruan 8, Kawasan Perindustrian Oakland, 70300 Seremban, Negeri Sembilan, Malaysia

Telephone: 012-*******

Contact this candidate