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Customer Service Office

Location:
Los Angeles, CA
Posted:
March 29, 2016

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Resume:

Regina R. Bonner

***** ******** *****

Carson, CA 90746

310-***-****

act5cc@r.postjobfree.com

Objective

I am an experienced office support professional who is seeking a full time position that provides opportunities for expansion of my skill set. I am a detail oriented and self-motivated individual seeking a position that is challenging, rewarding, and that will make good use of my excellent communication and organizational professional skills.

Education

Gahr High School, Cerritos, California

Cerritos Community College, Cerritos, California

Employment History

10/2013 - Present

DTI/Steptoe & Johnson LLP Century City, CA

Receptionist/Catering Coordinator

Greet and screen all incoming clients and visitors

Answer 8 line Cisco IP Phone, take accurate and detailed messages and direct callers to the appropriate individuals

Route faxed documents to appropriate individuals

Communicate with Partners and the Director of Administration daily regarding office updates

Assist and provide administrative services to the litigation department as well as the Sr. Paralegal

Process security clearances for all clients/visitors

Provide parking validations and maintain parking validation log

Coordinate firm calendar, schedule meetings and appointments

Provide conference room set-ups

Coordinate catering for all company meetings and events

Assist with document copying and scanning of same

Coordinate mail flow in office, signing for packages and setting up pick-ups as needed

08/2011 - 10/2013

DTI/Manatt Phelps & Phillips LLP Los Angeles, CA

Receptionist/Hospitality Specialist

Daily tasks included serving as receptionist, answered multiple telephone lines and routed to the appropriate destination

Assisted with filing

Ordered and maintained appropriate levels of supplies for the office and kitchens

Coordinated catering needs

Responsible for conference room scheduling and provided the schedule for hospitality department

Provided administrative support for Operations Manager

Distributed all incoming mail; coordinated and provided postage for all outgoing mail

08/1988 - 05/2010

ABM Janitorial Services Los Angeles, CA

Assistant/Accounts Receivable Cash Application Clerk

Answered, greeted, and directed all incoming telephone calls to the appropriate individuals

Took accurate and detailed messages and distributed accordingly

Provided supervision for three Jr. Receptionists

Coordinated and maintained coverage for switchboard

Maintained and secured confidential files and company info

Assisted in file creation and filing

Opened all incoming mail

Responsible for coordinating all outgoing postage/courier service

Arranged/scheduled office meetings and catering needs

Provided administrative services for 11 sales reps. throughout the U.S.

Researched all unapplied cash

Received and logged all incoming checks and mailed them to the bank daily

Applied all incoming revenue to open invoices

Reconciled all daily deposits by end of the day

Coordinated and processed all refunds

Contacted customers for proper invoice information

Summary of Skills

Cisco Telephone System

Microsoft Outlook, Word, Excel, PowerPoint, Publisher

JD Edwards

Oracle

Neopost Postage Meter

Customer Service

Customer Relations

References will be furnished upon request



Contact this candidate