Jackie Don Phillips Jr

**** *. **** *. ***, Apt B

Tulsa, OK 74129

918-***-****

act5bv@r.postjobfree.com

Self-Motivated customer relations applicant with extensive customer service, administrative, and hospitality experience. Will contribute to enthusiasm for work, effective communication, and collaboration in a team and service centered environment.

Skills and Abilities

Attentive to Details

Experienced Team Player

Committed to Assisting Others

Efficient Multi-Tasker

Organized Self-Starter

Goal- Oriented

Establish rapport to ensure repeat business and new customer referrals

Experience

Customer Service

Administrative

Establish rapport to ensure repeat business and new customer referrals

Positively resolve concerns to customer’s satisfaction and in accordance with company policies

Maintain knowledge of products and available services to make appropriate referrals based on customers’ needs and preferences.

Confer with customers in-person and by phone to accurately answer product and service inquires

Accurately record all customer interactions, including transactions, inquires, complaints, and comments, as well as, actions taken

Successfully supervise teams of up to 10 employees to achieve significant improvement in productivity

Hire and train new employees on company policy and procedures to ensure team cohesion and reduce turnover

Create and maintain paper files and computer database for increased accessibility to customer data and company records

Implement OSHA and department of Health procedures and guidelines to guarantee employee and customer safety and health

Work History

08/2008 – 05/2014 Self Employed/Lawn Care

05/2008 – 08/2008 Corr Slab, Crane operator/labor

06/2001 – 08/2006 Dakota Roofing, Owner/Sales Rep

02/1998 – 12/2001 Rapid Brake and Muffler, Manager/Tech

Tulsa, OK

Tulsa, OK

Tulsa, OK

Tulsa, OK

Skills:

Forklift Bobcat

Crane Operator Front Loader

Man lift Backhoe

Sky Track Welding

Education

References Available Upon Request

Contact this candidate