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Customer Service Representative

Location:
Columbia, MD
Posted:
March 28, 2016

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Resume:

CLIFTON B. EPPS

**** **** ****** ***

Columbia, MD 21046

301-***-****

act4pe@r.postjobfree.com

EDUCATION:

Norfolk State University

Norfolk VA

Major: Entrepreneurial Studies (Business) 126 Credit Hours

SPECIAL SKILLS:

Customer service, problem solving and decision making skills, strong written and oral communication skills, knowledge of computers, Microsoft Office, sales and cash handling experience

WORK EXPERIENCE:

Interviewer, (temp) HealthStream Research, Inc.

June 2010-December 2010

Interview patients about recent hospital or healthcare experiences

Conduct healthcare related research

Customer Service Representative, The Cleaning Authority, Columbia, MD

June 2005 – January 2009

Serve as a liaison between 180+ franchises and their customers

Handle inbound calls from customers

Process messages for franchises, including use of electronic message board

Set estimate appointments for new customers

Meet daily goals for call volume

Meet daily goals for appointments

Exceeded all goals on yearly reviews and earned raises as goals were exceeded

Sales Clerk, Journey’s, Columbia, MD

May 2004 – November 2004

Assist customers with trying on apparel

Meet weekly and monthly sales goals

Maintain stock room, re-order and store weekly shipments

Create sales displays

Up-sell accessories at counter

General Customer Service

Front Desk Clerk, American Family Fitness Center, Richmond, VA

October 2003 – March 2004

Greet and sign in customers

Take payments

Direct guest to membership staff

Handle incoming calls

Clerk Typist, Office of the Corporation Counsel, Child Support Enforcement Division

Washington, DC, April 2001 – May 2002

Answer incoming telephone inquiries regarding child support cases

Provided documents utilizing Microsoft Word software

Performed various tasks utilizing Microsoft Excel, Microsoft Outlook, Internet Explorer and the D.C. Child Support System (DCCS)

Assisted Specialists in the performance of routine paternity and child support enforcement functions

Completed assignments by applying the principles, procedures and work techniques pertaining to paternity and child support

Gained a thorough knowledge of the civil and administrative laws governing the child support IV-D Program

Gained a thorough knowledge of how to establish paternity and child support obligations in compliance with Federal and D.C. rules, regulations, policies and procedures

Customer Service Representative/Assistant Manager, Mail Boxes, Etc., Columbia, MD April 2000 – January 2001

Notarized documents as a sworn in Howard County Notary Public

Sorted mail and assisted customers with boxing packages

Assisted customers with faxing and copying documents

Provided laminating and binding documents service

Maintained and reconciled cash drawer

Utilized various software to process packages for shipping (UPS, FEDEX, USPS, DHL)

Made nightly deposits

Opened and closed the store

Bank Teller (Internship), Wachovia Bank, Hampton, VA

July 1999 – September 1999

Processed various account transactions

Processed paying and receiving functions

Cashed checks and processed deposits

Informed customers of bank promotions and products

Maintained and reconciled cash drawer

Prepare packages for shipping based on all specifications

Customer Service Representative, Skyalland Marketing, Columbia, MD July 1998 – January 1999

Conducted Internet research on various car products

Completed telephone surveys on vehicle service visits

Scheduled vehicle service appointments via telephone

Served as liaison between clients, car dealerships and customers

Customer Service Representative, West Teleservices, Hampton, VA January l996 – June 1996

Processed orders for clients via telephone

Provided accurate information and quality customer service

Up-sold additional related products to customers

Bank Teller, Jefferson National Bank, Richmond, VA

February 1993 – June 1993

Processed paying and receiving functions

Informed customers of bank promotions and products

Maintained and reconciled cash drawer

Worked various shifts including evening hours

Interests: Music, Poetry, Reading, Writing and Sports

References: Available upon request from School of Business, Entrepreneurial Studies Department, Norfolk State University



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