Jaime Ortega

Frisco, TX

act35l@r.postjobfree.com

214-***-****

SUMMARY OF PROFESSIONAL QUALIFICATIONS

Microsoft Certified Systems Engineer (MCSE)

Two Months Training for Cisco Certified Network Administrator (CCNA)

Experience with Networks, TCP/IP, Lan and Wan

Knowledge of VPN servers

Knowledge of VMWARE, Citrix and Microsoft RDP for testing and debugging purposes.

Programmed and diagnosed issues with routers, switches, and firewalls.

Over a decade of experience servicing numerous PC hardware, laptops and some tablets.

Some knowledge of Linux / Android

Implemented centralized FTP and Telnet servers for communications with Mainframe and Mini computers

Network analyst with desktop/laptop support and installations of desktops and servers

Excels at identifying and solving technical issues

Knowledge of Microsoft products

Professional Experience

Austechs, Inc.

TECHNICAL SALES/SUPPORT

Jan 2003 - May 2006

Serviced and maintained desktops, laptops, and networks with emphasis on network support and security scanning including virus, malware and spyware in a 24/7 environment. Involved in technical sales. Provided technical advice during bid conferences and at government bids.

Sold network, hardware, software and service solutions to small and mid-sized businesses.

Data Interface Systems, Inc.

Dec 1999 – May 2003

TECHINCAL SUPPORT / ASSITANT MANAGER

Technical support assistant manager answered TELNET, network, connectivity and software issues of Fortune 500 clients to their mainframe, mini and VT systems. Screened calls for upper level tier support groups and software development team. Maintained internal desktop support of 2003 Server, Print servers, Exchange Server and synthetic IBM mainframe server with SDLC connection. Used VMWARE synthetic computers and networks saving the company thousands of dollars in physical testing hardware, software and networking equipment. VMWARE system allowed trouble shooting of a Contra County network issue securing a $ 50,000 software and service contract.

Bizcomp, Inc.

Jul 1995 - Dec 1999

TECHNICAL SALES / SUPPORT

Prospected for clients in the Houston area. Specialized in blanket solution provider service included all software, hardware and networks. Setup and maintained a 10 user Novell network in the office.

Liberty Research, Inc.

Jan 1992 - Jun 1995

TECHNICAL SALES / SUPPORT

Provided technical phone support for statistical based technical analysis trading software for the stock and commodities markets. Assisted sales staff and prospects by answering technical questions to quickly to close sales. In 1993 sold up to $1,500 per day of software and support. Setup a 10 user network, file and print server in office.

Southwest Computer Systems

Feb 1991 – Jan 1992

Pc repair shop, managed three technicians. Replaced defective hardware components and software on PCs and Servers, and networks including, Lantastic and Novell Lite (peer to peer) networks and software.

ComputerLand Corporation

Jan 1989 – Feb 1991

Inside sales team selling retail hardware and software products, primarily name brand products such as IBM, Novell, Apple, etc.

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