**** *********** ****** ****** *****, FL *****

863-***-**** - EMAIL: act1v4@r.postjobfree.com

REGINA SWEENEY

OBJECTIVE

I am a strong leader who is results driven, likes challenges, and has the vision to build a high achieving dispatching/customer service team. I enjoy working as a team and demonstrate the ability to communicate, motivate, and challenge my team to exceed goals and expectations.

EMPLOYMENT

6/04-Present - Lead Dispatcher Sunland Distribution, LLC Waverly, FL

Manage an average of 45 Northeast Region LTL drivers, Local Florida LTL drivers and office staff. Maintaining long term, positive relationships with drivers.

Plan driver routes and assign drivers to customer orders.

Obtain updates from drivers on in-progress shipments, shipment delays, and delivery confirmation.

Take action to respond to and/or resolve driver issues.

Interact courteously, timely, and professionally with internal departments to satisfy driver / customer issues and/or process exceptions within guidelines (including, but not limited to: shipping, pricing, scheduling, credit, and accounting).

Keep drivers and internal departments informed of any follow-up through resolution.

Counsel drivers on violations of company policy or service standards.

Identify and escalate driver issues outside established guidelines to the appropriate or manager. Deliver consistent customer service that exceeds customer’s expectations.

Proactively soliciting freight from existing customers.

Maintain all computer dispatching to process payroll for drivers.

Formulate spreadsheets for trucks maintenance and schedule with drivers and shop.

Proficient in Microsoft Word & Excel programs, Innovative AS 400, Prophesy and Qualcomm.

1/01-4/03 - Shipping & Receiving Supervisor Phoenix Industries, Inc.

Winter Haven, FL

Schedule all inbound and outbound appointments.

Receive & log all products brought into warehouse for storage.

Assign lot numbers for items, enter all information in system, enter all orders for customer pickups.

Serviced pubic storage customers.

Duties included multi-tasking with customers, warehouse manager and drivers.

EDUCATION

Dixie Hollins High School 1989 - 1993

High School Diploma received

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