Leigh Ann Musgrove

**** ********* *** ****

Tucker, GA 30084 acszzh@r.postjobfree.com

Cell Phone 770-***-****

Summary

I am a professional with customer service related positions for over 20 years with consistently increasing responsibilities in management, customer relations, adept at problem solving and trouble-shooting in a fast paced environment and computer skills including AS 400, ATS system for transportation, Outlook, lotus notes, Windows, Excel, Microsoft Word, PowerPoint, Red Prairie, McLeod, Tab-loo and Chainalytics.

Education

Purdue University General Studies Ball State University Elementary Education & Early Childhood

Experience

Syfan Logistics UPS Peak Dispatcher & Route Manager Seasonal 2015

Dispatched loads to the carriers.

Route Manager for drivers, resolved load issues and UPS customer support.

CSM Bakery Solutions Logistic Coordinator 2013-2015 Tucker GA

Dispatched Atlanta frozen, Dallas- CSM & Americold (Wal-mart freight), Utah, Elyria, Atlanta Ingredients, Inbound Freight(resupplies).

Managed OS&D issues and claims

Implemented consolidation and instructed coworkers on the value of a Pool program. Carrier Manager, negotiated rates and provided continuous improvement with cost and service initiatives, analyzed key performance of on time service and primary acceptance.

Lesion between warehouse, carriers and customer service.

Administrative Assistant for Dr. Michael Lacey MD, Dr. Joseph Freschi MD and Dr. Christina Mayville MD Neurology 2013 Atlanta GA

Managed all incoming calls, scheduled appointments, data entry, filing account receivable and accounts payable.

Maintained insurance and Medicaid and Medicare claims.

Americold Logistics LLC Logistic Coordinator 1994- 2013 Atlanta, GA

Directed and Coordinated the Walmart MVC program for the North and Southeast

Regions for 27 DC’s.

Scheduled inbound and outbound loads for 53 customers.

Managed the OS&D’s for all of the Atlanta Region.

Tracked Pourshions for Allentown PA and the Southeast Region.

Dispatched Rich Products, Heinz Ingredients, Birdseye Foods and AO Smith.

Lowes Home Improvement Cashier 2008- Present Sandy Springs, GA

Check out customers.

Assist customers with their outdoors needs.

Americold Logistics LLC Receptionist 1994-2013 Atlanta, GA

Managed filing, checking & breaking down invoices, data entry, outgoing mail, ordered supplies, customer relations, trouble-shooting and problem solving.

Distributed incoming documents and faxes.

Managed all incoming telephone calls on a 14 line computerized system.

Dock office clerk checked out drivers and distribute shipping documents.

Administrative/Office Manager for Dr Scott Silliman DDS and Dr Erin Harkins DDS and Dr Claude Daniels DDS 1991-1994 Douglasville, GA

Managed incoming calls, scheduling of patients, data entry, filing, account receivable and accounts payable.

Maintained insurance, Medicaid and Medicare claims.

Pharmacy Assistant/Cashier, Drug Emporium 1988-1994 Douglasville, GA

Pharmacy assistant and cashier

Filled Prescriptions, stocked and checked out customers.

Preschool Teacher and Preschool Teacher 1984-1988 Indianapolis IN, Minot ND

Developed lesson plans, problem solving, ordered supplies.

Maintained all records and documents for the student evolutions.

Supervised the student and Teacher Aides.

Maintained the Parent/Teacher relations.

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