ENRIQUE VILLARREAL-RAMIREZ

**** ******* **** acszw5@r.postjobfree.com

San Antonio, Texas 78233 210-***-****

SUMMARY

Status: United States Resident Alien, authorized to work in the United States.

Loyal, reliable team member with an excellent record or performance that is highlighted by continuous advancement to positions of increased challenges and responsibilities.

Background includes over 27 years of experience in support of Airline Passenger Services and Airport Ground Operations.

Bilingual with the ability to conduct business in English and Spanish.

Excellent supervisory, organizational, and time-management abilities – accustomed to working in a fast-paced and time-sensitive environment.

Computer skills include Microsoft Word, Microsoft Excel, E-mail, and Shares Ticketing System.

EXPERIENCE

UNITED AIRLINES, Monterrey, Mexico 5/88 – 7/15

(Formerly CONTINENTAL AIRLINES)

Progressively advanced to positions of increased challenges and responsibilities in support of airport ground support operations and passenger services that included:

Airport Supervisor/Lead Agent – Managed up to 20 team members who provided ground services and passenger services.

Scheduled personnel to ensure ability to provide services for scheduled operations.

Resolved escalated issues related to ticketing, security, baggage, and cargo.

Ordered fuel, prepared monthly reports related to fuel usage and inventory.

Audited tickets, maintained ticket inventory, and researched missing tickets, and prepared reports on ticket sales.

Prepared Airport Tax reports for submission to the Mexican Government.

Computed Weight and Balance for DC9, Boeing 737, and MD80 aircraft.

Inspected cargo to ensure proper handling, loading, and compliance with security regulations.

Trained new personnel in policies and procedures, security, ticket sales, and customer service.

Maintained ground support equipment and coordinated preventive maintenance and maintenance to ensure meeting arrival/departure requirements for aircraft servicing.

Ground Operations Supervisor – Supervised contract vendors who provided fuel and other ground support services.

Computed weight and balance for aircraft that included DC9, Boeing 737, and MD80.

Conducted formal training in Safety and Security for all ground operations.

Ramp Supervisor – Managed up to three team members who provided ground services that included marshalling, loading/unloading of baggage, aircraft cleaning, servicing, and other preparation for flight.

Ramp Agent – Handled aircraft cleaning and loading of consumables to ensure meeting departure schedules.

Ticketing Agent – Sold tickets, changed existing tickets, and provided customers with information on flight availability, as well as coordination with arrangement with other airlines.

Awards/Special Recognition:

Numerous Perfect Attendance Awards

Formally recognized for exceeding goals in Managing Food Costs.

LICENSES

Flight Dispatchers License issued by the Mexican Government.

REFERENCES AVAILABLE ON REQUEST

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