CHERYL OATES

**** ***** **** *****

Lithonia, GA 30038

732-***-****

Email: acsztb@r.postjobfree.com

CORE COMPETENCIES

10+ years professional Administrative Assistant experience

8+ years Office Management, Medical Front/Back Office

Microsoft Office, Team Lead, Program Development

A positive Attitude & relentless tenacity

Resilience, adaptability and the ability to thrive in a fast-paced work environment

Exceptional communication skills Ability to think independently

SKILLS

Medical Administrative Assistant, billing/coding/ICD-9

SAP, Oracle, Baxter, Lotus Notes, Avaya, Microsoft Office

Strong computer skills including the ability to download products, install applications, navigate internet browsers and familiarly with operating systems including Windows

Kodak i660 Scanner Indexing Insurance claims/codes for processing

POS, 10k+ keystrokes Alpha/Numeric

Goal/Detail-Oriented, Possess excellent verbal and written communication skills

Experience in Hospitality Industry, Call Center and Customer Service environment

PROFESSIONAL EXPERIENCE

2015- Current Toshiba/CGS INC Dunwoody, GA

SPOC Technical Support

Answers inbound calls from customers, quickly assesses customer needs and proactively provides solutions. Provides superior customer service while handling inbound calls for order placement and product inquiry. Documents details of customer interaction into system while on the phone. Drives repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers. Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled. Meets or exceeds scorecard requirements for productivity, schedule adherence, quality and attendance. Completes assignments accurately despite a large workload.

2012- 2014 Convergent Outsourcing Dunwoody, GA

Customer Service Rep

In accordance with the company’s guidelines and policies Interface with customers by phone at high-volume call center. Handle business transactions in connection with customer accounts, provide them with information to address billing and collection inquiries. Resolve any customer complaints. Establish new accounts, Collect payments, and/or set up payment arrangements, close and transfer accounts using web-based tools in a pleasant and courteous manner.

2011- 2012 Global Tax Service Stone Mountain, GA

Administrative Support Associate

Provide outstanding customer service, following through on responsibilities to customers and recovering from any errors made. Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. Demonstrated ability to effectively communicate with customers. Ability to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives are accomplished on time

2008 – 2010 Helene Stump Atlantic Highlands, NJ

CHHA Certified Home Health Aide

Companion/caregiver for senior population and persons w/multiple disabilities in their homes, assisted living communities, and/or nursing homes. responsible for retrieving, entering, and reporting data; and facilitating re-entry into primary medical care by contacting these clients by phone or mail. Educates clients on the importance of routine medical care, explains available services, and assist clients with accessing ancillary services. Offers information about other community services that may enhance self-management skills and compliance with primary care. Responsibilities include personal assistance, direct care, transportation, shopping, and light housekeeping. Hospice and dementia experience.

2004 - 2007 Westside Community Center Asbury Park, NJ

Evening Recreation Supervisor/Administrative Assistant

Organized and implemented year-round recreation programs under the direction of Executive Director; research new programs and interests, add programs and/or improve existing programs in order to meet citizen needs. Arrange appropriate facility, supplies, and equipment for recreational programs. Supervise and direct instructors, volunteers, and interns. Maintain complete and accurate revenue, expenditure, attendance, and registration records. Publicize programs and events in a clear, timely, and error-free manner to ensure favorable public response and stable or increasing citizen participation.

EDUCATION

2012 - 2012 MALIK COLLEGE Chamblee, GA

Certified Medical Administrative Assistant

2005-2007 BROOKDALE COMMUNITY COLLEGE Lincroft, NJ

Associate of Arts Education

QUALIFICATIONS/ACHIEVEMENTS

Former NJ Licensed Insurance Producer- Primerica District Leader; Data Conversion Operator USPS; Accounts Payable/Receivable, POS, Dispatcher Inbound/Outbound, Collections, CHHA-NJ; Utilization Management; Call Center/Open Enrollment BCBS, ICD-9 Billing/Coding, Insurance Claims/Audits; Mixology/Bartending Certification; Weichert Real Estate School; CPR certified; Event coordinator, Former 4H Double Dutch Coach, PTO Vice President-Hope Academy Charter School, Vice President God’s Team Youth Basketball League, Allgood Elementary School PTA Member, and Freedom School Summer Camp Volunteer.

Contact this candidate