Hemant Kumar Mishra

Work Experience ** yrs

Notice Period 30 Days

Mobile +91-962*******

Email acszp5@r.postjobfree.com

CAREER OBJECTIVE:

I like to work in challenging environment where my knowledge, abilities & experience has a wide scope to get utilized and enriched.

CAREER SUMMARY:

Having 7 years of experience as a Travel Coordinator / office Administrator having expertise in International and Domestic Air Ticketing, Hotel Reservation, Visa processing, Office Administration Currently working as an Asst Manger Travel & Admin

Core skills: International and Domestic Air Ticketing, Preparing Itinerary and various routings, Hotel Reservation, Visa Consultation and Processing, Travel Insurance, Travel Policy preparation, Office Administration, Housekeeping and Cafeteria management, Customer Service, SLA management, Vendor management, Procurement of Materials

WORK EXPERIENCE:

Company : Barbeque Nation Hospitality Limited

Designation : Assistant Manager Admin and Travel

Duration : Jun 2014 – till now

Responsibilities: Corporate travel and Admin

Issuing International and Domestic Air tickets & Visa processing coordination, Hotel reservation, arranging Travel Insurance

Getting international and Domestic Air tickets issued through travel agents and online portals

Working on various itineraries and routing to get the best fare

To get accommodation arrangement done for Corporate employees as per Travel Policy in designated Hotels directly and by travel agents

Contracting with Travel agents, Hotels and Airlines

Coordination on travel policy drafting

Maintaining MIS Report of tickets issuance

Negotiation with Hotels and various travel Vendors

Housekeeping Management getting Housekeeping work done and inspection

To ensure housekeeping staff carry out the day to day cleaning activities as per the check-list. This includes in and around the office premises; parking area; cafeteria; washrooms, etc

To ensure adequate house-keeping material is procured, issued, consumption tracked and documented regularly

Pantry & Cafeteria Management, Procurement of pantry products

To maintain and update the stock & consumption of food / beverages on a regular basis

To do regular check on office facilities like workstations, chairs, carpets, Venetian Blinds, etc and attend to repairs and maintenance as and when required through specialised vendors

Service Providers/vendor Management, and getting agreements signed / contracts are renewed / amended as and when required within due dates

Vendors payment, cross verifying Invoice and getting the payment done on time to vendors

Employee welfare works getting arranged like Birthday Gifts, Office outing and event management

Company : Pricol Travel Limited

Designation : Assistant Manager corporate and Leisure Travel

Duration : Apr 2011 – Apr 2014

Responsibilities: Corporate and Leisure travel

Providing various Air itinerary and routing details to traveller and dependent

International and domestic Air ticket reservation as per company policy

Air Tickets issuance through GDS(Amadeus/Galileo ) and Online Portals

SOTO Fares and Excess Baggage

Maintaining the traveller profile and travel record of passengers

MIS Report of tickets issuance

Accommodation and Air travel Cost sheet and data management

Negotiation with Hotels and various travel Vendors

Maintaining the ticketing and Hotel reservation records

Domestic and International Hotel booking through various portals and directly with Hotels

Interaction and negotiation with DMCs worldwide for tour package quotation and reservation

Using Travaco/Expedia/GTA and other line portal for Hotel and sightseeing reservations

Preparing Invitation and covering letters

Online/offline Visa processing

Arranging Travel Insurance

International and domestic Leisure tour Package

Meeting, Conference and Banquet arrangement Domestic and International

Customize Tour Packages

Company : STIC Travels Private Limited

Designation : Tour Executive (International travel)

Duration : Oct 2009 March 2011

Responsibilities: Leisure travel

Responsible to address customer queries (on the floor and through call).

Itinerary preparation and suggesting the packages to clients.

Making International tour packages for FIT and GIT

Tour itinerary preparation and quotation

Overall responsibility to manage Leisure tours

International Hotel, Rail and Cruise booking

Online reservation and interacting with suppliers and making offline reservations

Guide valuable customers through providing them various tour options

Providing routing details of the itinerary to clients

International and Domestic Air Ticketing

Company : International Travel House, Bangalore

Designation : Travel Executive

Duration : Jan 2009 - Oct 2009

Responsibilities: Corporate travel

International and domestic tickets issuance through GDS and on line

Providing Air itinerary and routing details to clients

Taking care of corporate Travel

Handling Travel implants

Co-ordination between Back office and corporate implant

EDUCATION QUALIFICATION:

PGDM/MBA (Tourism & Travel Management) from Indian Institute of Tourism & Travel Management (Government of India), Bhubaneswar in the year 2007- 2009.

B.A(Tourism Management) Sanjay Gandhi Collage Sidhi, under Avadhesh Pratap Singh University Rewa (Madhya Pradesh)

TRAINING:

Successfully completed Seven Weeks Summer Training from Global Vacations Hyderabad.

Basic Certificate Course Training in Trekking and Rock Climbing from “Atal Bihari Vajpayee Institute of Mountaineering and Allied Sports”, Manali.

Air ticketing training course on Amadeus GDS System.

TECHNICAL SKILLS:

Knowledge of CRS-Amadeus and Indian Airlines System.

Working knowledge: MS Office, MS Word, MS Excel, Internet Technologies

PERSONAL SKILLS:

Leadership qualities with excellent communication skills,

Hard working, Creative, Ability to deal with people diplomatically,

Interactive, willingness to learn, Team facilitator, and Customer centric working towards Customer Delight

PERSONAL DETAILS:

Father’s Name : Mr. Lalji Mishra

Mother’s Name : Mrs. Shyama Mishra

Date of Birth : 30th January 1987

Passport No : J 8454197

Marital Status : Married

Nationality : Indian

Gender : Male

Languages Known : English & Hindi

Permanent Address : Village/Post-Bamhani, Sidhi, Madhya Pradesh 486661

Present Address : #275, Chinnappa Reddy Layout, Roopen Agrahra, Bangalore 560068

Declaration

I do here by declare that the above particulars are true to best of my knowledge.

Date : 30.12.15

Place : Bangalore Hemant Kumar Mishra

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