Customer Service Medical
Resume:
HAYDEE I. UBALDO
Blk ** Lot * Phase * Metroville Complex, San Francisco, Biñan, Laguna
OBJECTIVE
To seek a position that will allow me to fully contribute my knowledge and skills.
EDUCATIONAL ATTAINMENT
COLLEGE: Bachelor of Science in Business Administration
Major in Management
Pamantasan ng Lungsod ng Muntinlupa
Poblacion, Muntinlupa City
2004-2008
SECONDARY: Pacita Complex National High School
Pacita Complex 1, San Pedro, Laguna
2000-2004
ELEMENTARY: Colegio De San Pedro
Pacita Complex 1, San Pedro, Laguna
1994-2000
WORK AND TRAINING EXPERIENCES
ASIAN HOSPITAL AND MEDICAL CENTER – 2205 Civic Drive, Filinvest Corporate City, Alabang, Muntinlupa City
oCashier Staff –July 21, 2010-January 17, 2014
Ensures the timely and accurate acceptance of payments, receipt and control of cash/ card/ check deposits from out patients/ admitted patients; and the prompt processing of doctors, request prior to the procedure.
Ensures that the total amount of cash, check and credit card transactions on hand tallies with the corresponding OPD/ IPD Receipts issued at any given time.
Ensures that all letter of Authority issued by HMOs/ Corporate Accounts/ insurances are properly endorsed to the cashier authorized signatories.
Ensures that the patient’s bill under HMO/ Corporate Accounts/ Insurance Companies does not exceed Limit specified in the LOA.
Ensures that all unpaid invoices are properly documented (LOA or guaranteed letter or
ID is attached) and forwarded to Credit & Collection Dept
oAdmission Staff – July 6, 2013- December 5,2013
Collects accurate information from the patient and enter it correctly and completely into the hospital system.
Requests from incoming patient and/or guardian the doctor’s admitting order and the letter of Authorization (LOA).
Verifies identity of the patient and person responsible for the account.
Assigns Hospital Number if new patient and logs data on the admission/Discharge Registry.
Coordinates with the Shift Supervisor/ Bed Management regarding room assignment for incoming patient based on patient choice and prioritization policy.
Orients patient/relative about the conditions of admission, advance directives, patient’s rights and responsibilities, and hospital policies and procedures.
Completes Medical Coding (ICD-10) as a required field in the hospital system.
Registers patient for out-patient procedure at the Emergency Room, Operating Room and Radiology Department.
PHILIPPINE NATIONAL CONSTRUCTION CORPORATION (PNCC)- Calamba, Laguna
oAudit Assistant – July 3 2008- December 2, 2008
Audits all the Tellers.
Does the Body frisk to the tellers who are going in and out of the toll.
Reports daily to the supervisor.
CHOWKING – SM MUNTINLUPA- Tunasan, Muntinlupa City
oService Crew- November 16, 2007- April 16, 2008
STANDARD INSURANCE COMPANY INC. – Festival Mall, Alabang
oAccount Executive – April 12, 2007 – June 15, 2007
TROPICAL HUT – Pacita Complex
oService Crew – July 5, 2005 – Jan 5, 2006
TRAININGS AND SEMINARS
Safety Culture Program- November 15, 2013
Basic Life Support- August 13, 2012
Work Attitude and Values Enhancement – August 31 & September 1, 2010
PERSONAL INFORMATION
Born on September 16, 1987
Height: 5’4
Weight :49 kg
Competent oral and written communication ( Filipino and English)
Proficient in Computer Applications
oInternet
oMS Office ( Word, Excel, Power point)
CHARACTER REFERENCES
Mr. Jose Feliciano Cruz
Asian Hospital Medical Center/Ophthalmic Technician
Mr John Querzee C Gutierrez
Eastwest Banking Corporaton/Customer Service Associate
Ms. Anna Liza Cabili
May Bank /Processing Cash & Dep. Tellering Function
Haydee I. Ubaldo
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