Vicki Lee

*** *** ****** #***

Green Valley, Arizona 85614

Cell Phone 903-***-****

Personal Statement

. Objective is to utilize my skills related to customer service,

management, strategic planning and communication to successfully lead in

my current position and any future opportunities with attention to details

and results. I have 18 years' experience in the healthcare industry and 20

years plus experience in various managerial positions.

Professional Accomplishments in Current Position at HCSC

. Received a Five Star Award in 2010 for a company-wide insourcing

initiative. This award is given yearly to 5% of 15,000 employees for

outstanding achievements.

. Utilized my project management skills with several acquisitions,

insourcing, mergers and internal consolidations of business areas.

Positions Held at HCSC

. Project Manager - Enterprise Project Management Office - 9 years

. Provider Education Specialist - 4 years

. Provider Customer Service Supervisor - 2 years

. Provider Customer Service Technician I & II - 2 years

. Provider Customer Service Representative - 1 year

Skills

. Proficient with Microsoft Office Word, Excel, Project, PowerPoint, Visio

and Lotus Notes

. Have 9 years' experience in project management and strategic planning

. During my tenure at HCSC, have mentored and lead other staff as a

Customer Service Supervisor and Project Manager

. In my current position I am continuously interacting with VPs, Directors,

Managers, outside vendors and consultants and internal staff across

multiple departments within HCSC

. Able to meet and generally exceed deadlines for assigned tasks

Education

Mass Communications Major - Odessa Junior College, Odessa, Texas and

University of Denver, Denver, Colorado

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