ERNIE MARIN

**** ***** ******

Bell, CA *****

562-***-**** Cell

acsvzz@r.postjobfree.com

PROFESSIONAL SKILLS

Computer Knowledge: Sales Accounting software MAS 200, SBC Client/ADP, Epicor, Outlook, MS Word, Excel, Power Point, Microsoft Access

Extensive Customer Service and Inside Sales experience

Skillful at resolving difficult or emotional customer situations

Extensive phone and data entry skills

Extensive knowledge of the container packaging industry.

Organized, good team worker and team leader

Strong initiative, quick learner

Good at developing and implementing cost saving measures

Not adverse to change

Excellent verbal communication skills

Bilingual: English/Spanish

EDUCATION

California State University, Los Angeles

Bachelor of Science in Business Management

PROFESSIONAL EXPERIENCE

Nelson-Miller, Inc. through Corestaff Services

Customer Service / Inside Sales December 2013-April 2015

Ensured that all customer requests and requirements were met and responded to professionally and in a timely manner.

Ensured that external and internal customers received efficient and courteous service by administering, coordinating and controlling specific customer programs and processes within the framework of established company policies, procedures and work instructions.

Maintained customer records by updating Customer Maintenance information.

Resolved product and service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; followed up to ensure resolution.

Conferred with customers by telephone and email to provide information about custom manufactured products and services, to take orders, make changes, or obtain details of complaints.

Resolved customers’ service or billing complaints by performing activities such as issuing RMA’s or requesting non-conformance reports.

Solicited sales of new additional products.

J.L. Wingert Co.

Customer Service / Inside Sales July 2010-May 2013

Quoted customers over the phone, fax and e-mail on manufactured and distribution items.

Answered customers’ technical questions regarding manufactured and distributed items.

Worked with Manufacturing to schedule manufacture of special items ordered.

Worked with Distribution Manager to quote customers on distribution items.

Worked with Purchasing to order and ship special orders from vendors directly to customers.

Processed incoming orders via phone, fax and e-mail.

General Petroleum Corp.

Customer Service Representative April 2009-Oct. 2009

Processed all incoming orders via phone, fax and e-mail.

Took care of all customers’ problems and pricing with Outside Sales Staff.

Worked with Dispatch to make sure orders got scheduled for timely shipment.

Teamed with Purchasing to bring in special inventory items for Customers.

Paramount Can Oct 1998-May 2008

Inside Sales Representative / Customer Service Manager

Increased customer base through excellent customer service

Created procedures to improve order entry and handling of customer returns

Worked under ISO 9000 procedures (a quality program that mandated the guarantee of quality products and service)

Supervised 4 Customer Service Representatives.

Increased sales through a separate commission based program designed for the inside sales department

Teamed with outside sales force to maintain specific sales territories through outstanding customer service

Helped with sales training of all new employees

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