Csandra R Ferguson

*** **** ******* ******

Tulsa, OK 74106

acsvvj@r.postjobfree.com

918-***-****

Career objective:

To provide strong detail orientation skills in financial analysis, research and customer service experience into an entry-level position as part of a team that enhances your organization’s success. Ability to multi-task and work under pressure, prioritize and accomplish large volumes of work.

Computer Skills:

Microsoft Applications, CAR-Corporate Account Reconciliation, Chase JP Morgan, Oracle, ECRM, ERP, SAP, PNC (Bank Statements and Checks), PeopleSoft Financial 9.1, Citrix, Odyssey, AS Session, F&E Accounts, Mark View, Outlook, Lotus Notes, Tax Wise Database, Medicaid, Medicare, Ansazi, OHCA- Oklahoma Health Care Association and HIPPA

Professional Experience:

Verizon- 01/05/2015 - 08/28/2015 Tulsa, OK

PCard Financial Ops Accounts Payable Auditor

* Auditing and entry of employee expense reports for multiple business groups in PeopleSoft 9.1.

* Responsible for following and applying company policies and procedures to job function.

* Work closely with internal customers to resolve Employee Expense related issues.

* Developing Merchant/Vendor acceptance of the PCard in conjunction with Procurement and Corporate Card Vendor.

* Maintain audit and processing turnaround standards set by management.

Vendor Maintenance Financial Ops Accounts Payable Administrator

* Audit and Analysis setup of new and existing Domestic Vendor Requests in PeopleSoft 9.1 and Corporate Financial Services.

* Audit W9, CA 587, 590, 501C3 and W8 Tax Forms for Vendor setup.

* Audit and Analysis setup of Consolidations, Wires, Legal Settlements and Network Real Estate and Rent Vendor setup requests.

* Research and problem solving of various Vendor Maintenance related issues.

* Regulatory Compliance of GAAP, IRS and Sox Regulations

* Provided Vendor Maintenance Helpdesk support to end users.

* Work closely with Accounts Payable management and other Finance departments in support of time processes.

Airgas- 04/03/2012- 10/10/2013 Tulsa, OK

AR Specialist- Mid South Region Accounts

* Assist in the identification of accounts risks, potential credit problems, disputes and other customer issues. Daily phone calls, analyzes customer remittance, order processing invoices, product returns and release orders on Regions for Mid South, Intermountain, Southwest, West and National accounts.

* Responsible for corporate card administration including customer service, ensuring Travel and Expense data integrity, adherence to company policy and complete satisfaction including research of accounts.

* Manage audit invoices and statements ensure that expense reports are in compliance with Travel and Expense Policy ensure that expense reports are paid in accurate and timely manner.

* Collaborate with other internal departments to identify quality assurance, define risk and implement process and technical solutions. Reset Password and User ID.

* Research the general ledger account reconciliation and analysis to upper management. Assist with special projects as needed.

Family Children Services- 02/2011 – 03/29/2012 Tulsa, OK

Staff Support Specialist I

* Greets and prepares client and/ or family for doctors, nurses, therapists, and case manager’s consults according to established protocols.

* Handles incoming calls, make outgoing calls, answer customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business.

* Interview and answer questions the client and/ or family obtaining all necessary information and signatures to complex the registration process.

* Daily tasks enter demos in Ansazi accurately; investigates discrepancies before preceding billing.

* Communicates work- related information to co-workers. Assist with special projects as needed.

MetLife- 11/2009-02/2010 Tulsa, OK

Customer Service Consultant

* Provided assistance via telephone and proactive communication to customers and producers.

* Maintained a basic understanding of competitors’ illustrations and policies, and ran comparative illustrations based on verbal or written illustrations/policies. Assisted in the conservation of all life, auto, and home insurance policies by providing accurate and helpful information to the customer.

* Mailed application forms and marketing materials as requested and acted as resource/subject matter expert for answering questions regarding proper application completion, and use of forms based on state/legal regulations.

* Consistently meet or exceed unit goals for production and customer service expectations.

IBM- 11/2006-04/2008 Tulsa, OK

Vendor Maintenance Analyst/General Accounting

* Reviewed maintenance schedules to determine preventative maintenance on customer service work orders and purchase orders and coding to be performed. Receiving, inspecting, recording and logging materials for inventory.

* Processed and billed invoice on all maintenance schedules on all Williams’ accounts for vendors, customers, suppliers, joint interest billing, ferc, non–regulated and land/revenue.

* Analyzed all Williams’ accounts payable and accounts receivable on a daily and monthly accuracy.

* Trained remote staff via phone in accordance with established policies and procedures.

Vanguard Car Rental Inc. - 11/2004-11/2006 Tulsa, OK

Account Representative

* Performed various daily functions for assigned accounts such as manage timely accurate billing and payment of customers’ accounts receivable and accounts payable with good customer service skills.

* Consulted with customers to resolve complaints and making decisions that are subject to general review in final stages.

* Generated financial ratios, using computer programs to evaluate customers’ financial status.

* Reported to management weekly and the end of the month Aging Report.

MCI- 06/1998-07/2004 Tulsa, OK

Financial Analyst

* Analyzes financial information to produce forecasts of business and industry decision on billing, prices, payment plans and assists customer with billing issues.

* Structured and maintained the analysis of financial accounts to discover facts or develop knowledge of the corporate business for policy and procedures.

* Assembled spreadsheets used to illustrate reports, using computer.

* Presented oral and written reports on individual corporations to Management on weekly and monthly report.

Education:

Tulsa Community College ‘87

Major: Business Administration

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