Abraham G. Witty

**** ******* **** ***. *-* Mobile: 404-***-****

Atlanta, GA E-Mail: acsud9@r.postjobfree.com

30344

QUALIFICATIONS PROFILE

Versatile and adaptable professional with excellent experience coordinating programs, operations, equipment maintenance, and business strategy in diverse environments.

Management: Motivational leader with capacity to build and train strong, productive teams. Capably prioritize tasks and delegate responsibilities to ensure optimum business operations. Design and implement effective training programs to continually enhance employee performance and knowledge.

Communication, Administration & Presentation: Exceptional verbal, written and interpersonal communication skills. Interface with clients, colleagues and management from diverse backgrounds to meet or exceed goals. Compile information and deliver effective presentations, informing staff and community of ongoing events, business plans and company information. Fluent in Spanish. Design and implement time and cost saving programs and tools to ensure smooth business operations. Skillfully and accurately document company and client information. Strong integrity and work-ethic; Proficient (Expert) in MS Office Environment (Word, Excel, Power Point, Outlook. Project).

Strengths/Accomplishments: Self-motivated and goal-oriented with the ability to effectively lead projects. Currently number 1 in statistics/production metrics (over-all performance). Expert at de-escalating member complaints. Quick problem solver. Ability to adapt & adjust to consistent change environments. Hand in assignments in timely manner. Multi-tasking, and always willing to get the job done right the 1st time.

PROFESSIONAL EXPERIENCE

Anthem Inc.(Anthem Blue Cross/Blue Shield)

Health Program Representative 1/Spanish Translator Atlanta, GA 09/2013 - Present

Enroll & Engage members into distinct Care Management programs (Condition Care, Complex Care, Health Advocate, Personal Health Coach Program, My Health Coach, Case Management). Enroll specialty Client groups. (IHM and AHG)

Handle inbound/outbound enrollment and engagement calls (provide information regarding program features)

Gathering and recording member information in accordance with policies and procedures via telephone

Encourage members to participate in the Care Management programs. Condition Care, Complex Care and My Health Advocate. by providing detailed information about the program. Outline program features/value and explain available services

Record call details and utilize call scripts as needed based on client requirements

Direct member inquiries to appropriate clinical staff. Initiate referrals and manages consults from clinicians for participants registered in Care Management.

Gather information from hospitals, health plans, physicians, patients, vendors and other referral sources

Contact physician offices to obtain demographic information or related data as needed.

Mentor less experienced Health Program Advocates

Translate ALL Inbound calls for Spanish speaking members as needed

Convergys

Call Center Customer Service Representative, Charlotte NC09/2012 to 04/2013

Assist customers with inquiries on internet/cable/phone service repair & payments for accounts upon request. Also managed customer service relations and solutions, including technical trouble-shooting for services rendered. Answered customer/client requests or inquiries conversion services, products, billing, claims & report problem areas. Utilized automated systems to initiate & complete service orders and handle requests. Continually maintained working knowledge of all company products, services & promotions. Made recommendations according to customer's needs on features, accessories, upgrades and rates. Utilized operational systems to process purchases of products & services.

AlliedBarton Security Services

Site Security Supervisor/Account Manager- Riverside, CA 04/2011 to 09/2012

Managed security officers on maintaining security protocol, observation and reporting of incidents, scheduling, payroll, training, as well as liaison for company with local law enforcement agencies, ModusLink Global Solutions, and AlliedBarton Security Services. Managed visitor/vehicle registration; employee check-in and identification; Monitoring of CCTV (NVR) and computerized/ electronic/magnetic security locking systems (DSX). Responsible for conducting internal security investigations on loss prevention issues.

Site Security Supervisor- Charlotte, NC

Responsible for maintaining security protocol; visitor/vehicle registration, employee check-in and identification. Patrol of 3 WellsFargo office facility, as well as customer service, recuperation of lost items, and monitoring of Security Control Center.

Advance America- West Orange, TX 02/2010- 08/2010

Assistant Store Manager

Managed opening and closing of store. Managed maintenance, auditing and filing of customer files/personal information; advertisement for store, customer relations, money handling, bank deposits/receipts, appointment setting and daily operations of store. Also managed customer service relations and solutions.

C.S.S PROTECTION U.S.A- MIAMI, FL. 1/2008 TO 7/2009

OPERATIONSMANAGER

Responsible for operations, training and screening of security officers. Responsible for security detail of condominiums, property protection, guest screening, well-being and protection of home owner’s assets, as well as filing reports of security officers of other properties ran by C.S.S protection. to General Manager of branch. Liaise between continental management group, Miami-Dade Police department, and C.S.S Protection U.S.A.

UNITED STATES NAVY - Yokosuka, Japan 3/2001 to 4/2006

Equipment Technician/Manager (Cryptological Technician (Technical))

Responsible for proper operation and maintenance of sensitive Global Command and Control Systems and equipment; ensure safe dissemination and transmission of vital secret and top-secret messages and strategies. Responsible for managing emergencies, from firefighting to evaluating, controlling and repairing damage. Compile and process critical information and deliver presentations to supervisors regarding electronic protection strategies. Draw on excellent computer skills to create PowerPoint presentations for training, to develop computerized information tracking and storage solutions, and to communicate policies, procedures and instructions within OSHA/Department of Defense Intelligence equipment and information management protocol.

Education

Lamar University (08/2010- 12/2010) Beaumont, TX Electrical Engineering

Atlanta Metropolitan State College (01/2014-Present) Atlanta, GA Pre-Engineering

CERTIFICATION AND TRAINING

CPR/AED and 1st Aide Certified / Anthem Inc-Berlitz Certified Translator (Spanish) Health Program Representative Certified

Awards, Medals, & Recognition

Meritorious Unit Citation Navy Unit Citation National Defense Service Medal Global War on Terrorism Expeditionary Medal Global War on Terrorism Service Medal Armed Forces Expeditionary Medal Good Conduct Medal for services

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