Mrs. Ethel Jean Williamson

Memphis, Tennessee ***09

901-***-**** or 901-***-****

acstt8@r.postjobfree.com

Education/Specialty: Project Management, Training, Customer Service, and Prof. Development

Undergraduate: Embry Riddle Aeronautical University

Degree: B.S. Management of Technical Operations

Employment History: Department/Job Title: Beginning/End Date:

Shelby County Schools Family & Community 08/2013- July 2015

Engagement Specialist - Project Management School District Budget Deficit

Parent and Community Engagement

Responsibilities:

Bridged gaps for educational need of students and families

Provided crisis intervention counseling to students/families by identifying problem areas

Counseled students who have disciplinary or social problems, which impacted their ability to focus on the curriculum and affects their educational advancement

Empowered and improved relationships between the home, school, and faculty

Implemented /Managed an Family Resource Center that serviced families needs

Managed the Student Attendance and Review Board for all truancy and attendance

Coordinated the School’s Fight Fight-free and Behavior Initiatives

Wrote, produced, designed, edited, and distributed the school’s News Letter

Gained and sustained the support of new and current community stake-holders

Increased membership and support of Parent Teacher Organization by 33%

Memphis City Schools Special Project Coordinator 11/30/2009 – June 25, 2013 Prof. Dev. & Staff In-Service School District Merger Staff Reduction

Responsibilities:

Managed the Memphis City Schools Professional Development College and University Intern Placement Program, Collaborative Articulation Agreements, and enabled adequate assessment for on-hand educational training experiences

Managed and coordinated Special Projects and business initiatives for the Professional Development Staff and In-Service Division (Leadership Forums, Conferences, Summits)

Coordinated and lead various special projects from its inception to implementation by developing and managing skill-sets and qualities of select project members

Memphis City Schools Sr. Tech. Project Administrator 11/1/2004 – 6/30/2009

IT Project Management Office (Staffing Reduction)

Responsibilities:

Managed end-to-end project support and training for 17,000 employees

Developed and recommended and business and change management techniques

Tracked issues and project risks; Developed formal written communications to Steering Committees, Board Members, Executive Management

Coordinated all new program development and managed project’s budgets

Identified potential risks of delays in implementation and system loads

Researched and created processes to implement and integrate project plans

Initialized Requests for Information (RFI), reviewed Requests for Proposals (RFP)

Negotiated contracts bids with appropriate vendors and service providers

Developed project teams, facilitated project planning meetings, performed user acceptance testing, and trained personnel on the change management processes

Memphis City Schools Family Counselor 02/15/04 – 09/30/2004

Responsibilities:

Collaborated and ensured all students and parents understood the educational goals of the new national standards of the No Child Left Behind Law

Facilitated and conducted individual and group meetings with parents, teachers, school administrators and other community stakeholders

Memphis City Schools Substitute Teacher 01/05/2004 – 2/14/2004

I administered teaching and instructional assignments to elementary, middle, and high school students

FedEx Corporation Sr. Performance Planning Analyst 01/01/2002-11/30/2003

Worldwide Revenue Operations

Command and Control Center

Responsibilities:

Developed professional business operations plans

Monitored revenue volume controls to ensure established parameters/control essential to detect major revenue losses.

FedEx Corporation: Sr. Dispatch Management Analyst 08/01/97 – 12/31/2002 Systems Design and Development

Responsibilities:

Business analysis and project management of large complex IT initiatives

Documented and developed business requirements

Provided project management and technical systems analysis, design, and support, to the COSMOS mainframe

Transformed business requirements into system requirements

Analyzed all phases of the application development life cycle and production support

Sorted medium to high complexity business issues, to recommend appropriate direction

Facilitated/Supervised the interactions with business partners and IT staff

Lead project teams and activities through meeting facilitation, managing, project scope

Analyzed business processes and associated them to software deliverables

Developed and executed test scripts based on requirements

Consolidated input to scoping and impact analysis for future deliverables

Trained thousands of cross-functional employees on new concept deliverables

FedEx Corporation: Sr. Project Manager and Business Analyst 06/01/89 – 7/31/97 Customer Service Planning

Responsibilities:

Provided end-to-end project management for technical redesign of operating system

Developed and analyzed internal user system requirements

Managed multi-divisional and corporate marketing initiatives

FedEx Corporation: Production Control Administrator 02/01/86 – 05/31/89

Information Techology

Responsibilities:

Produced computer generated files for departmental distribution that provided data and support to historical system occurrences

FedEx Corporation: Ground Operations/Sales and Services (p/t) 11/01/84 – 12/31/85

Washington D.C. and Virginia (Transferred to MEM)

Responsibilities:

Provided direct interface customer service for shipping, packaging, rating, and other Point of Sales services; thus, increasing shipping/revenue volumes by 25%

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