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Customer Service Manager

Location:
Wallingford, CT
Posted:
December 14, 2015

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Resume:

Robert Canell

** ******** *****

Wallingford, CT. 06492

Day/Evening: 203-***-**** acsspn@r.postjobfree.com

Qualifications Summary

Result -driven Supervisor/Manager with 18 years fast pace production environment experience.

Self-confidence, integrity and committed to production deadlines and quality control goals.

Proven ability to organize work, prioritize tasks and produce high quality work in a timely manner

Demonstrated good communication skills in leading team workers.

Effective team leader and factory expediter.

Dedicated with strong work ethic

Professional Experience

O.F. Mossberg & Sons INC. Feb. 2013-Present

North Haven, CT.

Shipping and Receiving Coordinator

Customer Service Liaison

Daily packing and shipping of allocated product.

Cycle counting of warehouse inventory.

Responsible for incoming mail distribution and outgoing mail.

Receive in returned firearms from Texas plant to be repaired and for sale distribution.

Receive in all purchased materials and distribute accordingly.

Miko Manufacturing Technology, Inc. Apr. 2012-Feb. 2013

Wallingford, CT.

Production Control Coordinator

Responsible for supervision of 12 direct reports.

Maintain weekly and monthly production schedule.

Correspond with outside vendors/suppliers to ensure timely delivery of product.

Responsible for daily production reporting to General Manager.

Responsible for proper paperwork for job orders.

Proper knowledge of Job Boss Program which generates all material and jobs to production floor.

The Marlin Firearms Company 2006-2010

North Haven, CT.

Parts Dept. Supervisor

Responsible for supervision of 5 direct reports.

Maintained weekly work schedule and overtime for crib attendants to ensure full coverage for production dept.

Responsible for proper parts being expedited to the assembly floor in a timely manner by attendants.

Attended daily meetings to discuss list of parts to be expedited to the production floor.

Factory liaison between planners and production to help keep lines of communication open between departments and their needs.

Responsible for daily cycle counting and inventory of all parts stored in the parts department and for any adjustments needed in system.

Responsible for maintaining proper inventory in parts dept. to support the monthly production schedule.

Assisted Purchasing Mgr. on ordering material and parts from vendors to support monthly production schedule.

Maintained all transactions from receiving department into parts dept. utilizing SAP Software System and Mapics.

Key Accomplishments

Established and maintained trusted professional relationships with direct reports and management.

Effective communicator and coordinator with various department heads instrumental in meeting forecasts.

Took over severely depleted resources in parts dept. and raised inventory accuracy from 72% to 98% in a 5 month period.

Robert Canell, pg. 2

Consistently met inventory needs for monthly production schedules.

Met the challenge of transitioning a four wall locked stockroom to an open floor, multi location, flow rack system supporting Marlin's Lean Manufacturing initiative.

Critical player in an operational shift from an emphasis on kitting parts for work orders to delivering parts in kanban quantities to flow cells every 25-30 minutes.

Received excellent performance evaluations.

The Marlin Firearms Co.

Production Operator Nov. 2005-July 2006

Set up and operate machines for production parts according to job order.

Earlier Experience

The Flyer Printing 1993-2005

Tampa, FL.

Press Room Manager

Managed print department with 8 direct reports.

Responsible for knowledge and ability to operate all presses.

Ensured all employees attended yearly safety classes trained by myself.

Responsible for accurate and timely production of all publications while maintaining proper inventory to meet deadlines.

Purchased all necessary material from outside vendors needed for department.

Responsible for hiring and training new pressmen.

Maintained weekly work schedule for all pressmen to support production schedule.

Yearly evaluation for all press operators.

Key Accomplishments

Exceeded quarterly production and quality control goal.

Reduced overtime and production waste 25% and 5% respectively.

Increased production by 20% by reducing down time.

Implemented a more timely system to process sales orders allowing pressroom to react more efficiently.

The Flyer Printing

Printer 1991-1993

Operated direct mail printing eight-color Didde web press.

Northeast Graphics

North Haven, CT. 1989-1991

2 years experience setting color and registration on Harris press 16-color heat set.

Data Documents

North Haven, CT. 1979-1989

10 years experience running 2-color business forms on Schrieber and Harris pre

Mainframe: I.B.M system 38 and AS400 utilizing Mapics l & ll

SAP(Systems Applications and Products) Software System

Experience with MS Word, Excel, Internet

Computer Experience

Mainframe: I.B.M system 38 and AS400 utilizing Mapics l & ll

SAP(Systems Applications and Products) Software System

Experience with MS Word, Excel, Internet

Other

International Business Forms Industry Class

West Coast Employers Association Management Skills



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