SHANNON M. MEADE

**** ****** *** *** *

NORFOLK, VA 23504

757-***-****

OBJECTIVE:

To find employment that is challenging, engaging, as well as being gainful

To learn, excel and obtain skills, allowing me growth and furthering my career

To move upward and to grow with a prospering business or company

To excel and succeed above and beyond my supervisor’s expectations

SKILLS:

Have over 6 years of office, sales, skills. Have over 20 years in Customer Service

Strong organizational skills, excellent public relations

Computer efficient in Excel, Outlook, Word, and Office

Am physically fit, able to fulfill and take on any task at ANY level

Proficient in faxing, filing, answering multi-line phone system, while multi-tasking many other functions

Also adept in payroll, billing and coding as needed

ALWAYS upbeat, smiling, ready to attack the day and any task at hand. I like to add personality to my work, while keeping it to my superior’s guidelines

EDUCATION:

Tidewater Community College 2004-2007

Associate’s Degree in Medical Science

Anatomy and Physiology I & II

Biology 101 &102

CPR

English AP I & II

Psychology 101, 102

Child Psychology

Medical Terminology I & II

Geometry

Algebra I & II

Biology Labs I, II, III

Internship at CHKD & Mary Immaculate Hospital

EXPERIENCE:

FRONT Office Reception, Atlantic Laser Tattoo Removal/Right Path Treatment Clinic April 1, 2014-June 13, 2015

Responsible for checking patients in and out

Provided insurance verification and relay to patient

Excellent phone customer service and knowledge of business and services provided

Excellent organizational skills for filing, storing patient records, photographs and insurance information

Handled pre-authorization with each separate insurance company, verified and notated in patient's records all pertinent information

Handled and created appointments and scheduling on a daily and monthly basis

Data entry in QuikBooks, Microsoft Excel, and Microsoft Word

Responsible for all social media output and updating for company, Facebook, Twitter, and Instagram.

Created email advertisements and blasts for monthly specials and promotions using Constant Contact

Sales Associate/Business Leader, Go Wireless Verizon January 11, 2011 – June 2012

Gold-Standard Customer Service

To obtain Customer and business leads, and ensure repeat business while

generating a high level of gross-profit, accessory attachment, and certain product attachment.

Meeting the company’s set standards and going above and beyond to improve

my production and product standards.

Making sure proper store organization was met daily.

Making sure proper pricing and merchandising was displayed and in proper order several times daily.

Ensuring that all emails and paper work were properly handled and put to and sent in a timely fashion.

Obtained highest sales every month I worked in two stores.

Physical and Occupational Rehabilitation Tech/Administration Executive-

September 2009 -- July 2010

Transported Patients to and from physical and occupational rehabilitation services.

Filed, answered phones, did Medical and Billing Coding.

Was the person to directly go to between management, therapists and patients.

Maintained above gold standard of customer service in an above standard assisted living facility of multi-millionaires.

Arrived at work an hour before shift and always left over an hour after shift was complete.

Office Assistant -- Money Clip Magazine -- December 2008-September 2009

Performed every aspect of running an office smoothly and effectively

Included faxing, copying and filing company checks, payroll, and bank deposits

Proofing of graphic artists samples to ensure premium quality before going to publication

I was the major hub between sales associates and management, providing sales leads

and ensuring that all communication were specific

Answered multi-line phone system and maintained synchronicity of where each call was to go

Office Manager -- Ozark Flooring -- January 2005-July 2007

Scheduled clients for estimates, arranged plausible times for management and clientele to meet, discuss, and conduct business

Arranged times to have jobs completed in various stages

In charge of purchasing supplies, maintaining inventory and managing the budget

Used organizational skills to keep office tidy, multi-tasked to ensure client satisfaction and keep management and client in constant workflow

Used Excel, Word, and Outlook to create inventory records, receipts and spreadsheets.

Maintained a service and retained the excellence service standard

Bartender, Waitress, Manager -- Outback Steakhouse -- October 1998-October 2004

Excellent customer service standards and consistency being a main key

Using memory skills to complete multiple tasks as presented, no matter what order and making them work in a flowing, schematic manner for all guests

Making sure that all employees were properly trained, on time, in proper uniform, and with proper bank on them

Making it an absolute MUST that all customers were greeted within 30 seconds, had an above average experience, stopped at each table to assess the situation to see for myself and report to my superior

Made sure that each and every individual left with a positive experience, being sure they would return and having them feel as if they had had a singular experience tailored exactly to their own needs and wants

Volunteer Experience:

Meals on Wheels- 1995

Aided the elderly with delivering and seeing that they had hot home cooked meals at least twice weekly. Made sure that simple household chores were accomplished for the community who weren’t able to do them on their own

Gloucester Humane Society

Aided in caring for neglected and abused animals. Assisted in the cleaning, grooming, feeding and helping to place them in loving caring homes. Fed, bathed, and performed the basic tasks of needy, sick, and lonely animals

References

Eric Williams Proprietor of Outback (757) 581-200

Annie Roehm Administrative Asst. 203-***-****

William Seabright Verizon DM 757-***-****

Sergey Zhitar, M.D. Right Path Clinic/Atlantic

Laser Tattoo Removal (757)

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