LATRICE C. HANKINS

*** *. ****** *** *****, OK **127 918-***-**** acsrpn@r.postjobfree.com

Sr. ERP Business Analyst Sr. Accounting Analyst Finance (Service) Delivery Lead

PROFILE

Extremely self-motivated ERP System and IT professional with a proven record; based on tenacity with a special focus on cost-effective results. Earned ITIL versions 2.0 and 3.0 certifications relative to IT Service Management. Strong background in both Accounts Payable and Receivable (20+ years); with an emphasis on month-end closing processes, procedures, and protocols. . Coordinated, tested (positively and negatively), and documented inbound and outbound banking interface files; utilizing BAI2, ACH, and EDI formats within various SAP release versions; and within various business sectors (Aerospace & Defense Public Utilities, Energy, and Consumer Markets). Above-average troubleshooting and problem-solving skills. Solid understanding of all phases/cycles within the SDLC; to include both traditional and Agile approaches to the same.

Areas of Expertise

● Root-Cause and Gap Analysis Internal/External Audit Reporting/ Support Analysis and Reporting Support End user Training/ Production Support

PROFESSIONAL EXPERIENCE

TULSA PUBLIC SCHOOLS Tulsa, OK October 2015 to Present

Substitute Teacher

Maintain classroom order; and deliver classroom instructions to TPS students (within elementary, middle/junior and high schools) throughout the TPS school district in the absence of regularly-assigned employees.

Provide assistance to students -relevant to makeup or new assignments- as needed during the absence of regular employee.

Monitor playground activities during recess as assigned.

DELOITTE CONSULTING, LLP Tulsa, OK December, 2004 to December, 2014

Application Management Specialist

Managed co-located functional and technical resources within Client engagements.

Organized cross-modular testing required to isolate system-delivered defects or issues.

Created, reviewed and approved test plans and efforts relevant to the migration of SAP Notes (from Dev thru QA to Production).

Reconciled custom program attributes relative to FSCM transfer of logistics data to Finance.

Liaison with system vendor support to resolve delivered defects or issues.

Provided feedback/info/approvals as AMS Product Owner during daily Scrum calls and Storyboarding sessions; related to ongoing HPSM package release projects.

Successfully transitioned the Firm’s first Financial Services Transformation Client into the AMS service line. (Note: Success Factors, Cloud-based SAP ECC 6.0 engagement that also included interfaces relevant to SAP Mobility.) Re-engineered entire collection process; relevant to government billings within a multi-year assignment to a key Aerospace & Defense entity.

Re-engineered collection process related to government defense contract billings.

Served as Agile Product Owner during HPSM package releases; to include storyboarding and, sprint grooming sessions, and daily scrum calls.

Liaised with Firm GTS resources to review and analyze test plans; confirm incident resolution and estimate levels of task difficulty with IBM RTC tool. – for assigned tasks.

LATRICE C. HANKINS

770 N. Zenith Ave Tulsa, OK 74127 918-***-**** acsrpn@r.postjobfree.com

PROFESSIONAL EXPERIENCE

AMERICAN AIRLINES, INC. Tulsa, OK October, 1989 to November, 2004

SAP Specialist

Point-of-Contact/System Administrator for A/R and A/P issues or concerns; throughout AMR Corporation’s U.S. Domestic, Latin-American, European, and Asia/Pacific locations.

Served as SAP Accounts Payable Administrator for ATO and CTO locations throughout American Airlines; to include AA’s corporate and subsidiary office locations.

Gathered/Translated/Documented business and/or system requirements as necessary; relative to IT implementation and/or enterprise software finance enhancement projects.

Performed diagnostic and decomposition analysis of SAP 3.0H system (FI-AR/AP) programs in preparation for system upgrade to release version 4.5B.

Team Lead – AMR Accounts Payable/Receivable – AMR Financials Euro Conversion Project

Team Lead – AMR Accounts Payable/Receivable- AMR Financials’ Unclaimed Property Initiativve

Team Lead – AMR Financials’ SAP Data Archiving Initiative

EDUCATION

Bachelor of Science in Business Administration, Northeastern State University, Tahlequah, OK

CERTIFICATIONS & TRAINING

ITIL Foundation Certification V 2.0 – Service Management - EXIN (2007)

ITIL Foundation Certification V 3.0 – Service Management - EXIN (2010)

SAP Training & Education

October 2007 AC212 – Migration to the New General Ledger

November 2007 AC210 – New General Ledger (SAP ERP)

June 2005 IUT240 – Contract Account Receivable & Payable (FI-CA)

February 2000 BC 660 - Data Archiving

AFFILIATIONS

Project Management Institute (2010 to Present), Delta Sigma Theta Sorority, Inc. (1985 to Present)

Tulsa S.T. E.P.S. Foundation, Inc. (Board Member) 2013 to Present

SKILLS

SAP R/3, SAP ERP, SAP ECC 6.0, DB2, Westbury Web Intelligence Reporting, MS Office Suite HPSM (ITIL-based incident management reporting tool), and IBM RTC (Rational Team Concert )

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